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Ruben Bustos
Refer Me
99 Reviews
Dealership Experience
7 yrs, 2 mos
Industry Experience
15 yrs, 9 mos
Specialties & Trainings
LEXUS MASTER CERTIFIED
99 Reviews of Ruben Bustos
June 02, 2018
The Best Service Experience! I purchased my Lexus at "Lexus of Winter Park" and have dealt with many Sales and Service People over the past years. Ruben Bustos is the reason i ha I purchased my Lexus at "Lexus of Winter Park" and have dealt with many Sales and Service People over the past years. Ruben Bustos is the reason i have my car serviced at Lexus of Melbourne. Ruben has proven to be very professional, courteous and mostly Personable! Ruben is the reason I will lease my next car at Lexus of Melbourne. Thank You! More
by Anthony Girdler
Helpful 
April 13, 2018
Great experience Ruben was a true concierge and provided great service. I was not pressured into service needs that were not critical and they actually did less than I Ruben was a true concierge and provided great service. I was not pressured into service needs that were not critical and they actually did less than I originally requested! The waiting area was relaxing and had a variety of beverages and snacks to help pass the time. Every person that works there takes the time to look you in they eye and say hello. I look forward to going back. Jennifer More
by Jennifer32937
April 09, 2018
Very good experience The people are so nice and friendly, and always fast check-in. It is always a good experience getting my car serviced with them. I would definitely re The people are so nice and friendly, and always fast check-in. It is always a good experience getting my car serviced with them. I would definitely recommend this dealership to anyone. More
by bkshellb
Other Employees Tagged: Keith Croft, John Lohne, Duane Labeur, Jaime Coates-Gantt , Steven Lasker, Duane Labeur
March 27, 2018
Excellent service, exceeded my expectations During a recall service of air bag, dash was slightly. I probably would have been okay with it. Dealer replaced entire dash without my even asking or During a recall service of air bag, dash was slightly. I probably would have been okay with it. Dealer replaced entire dash without my even asking or complaining More
by db1961
February 25, 2018
Excellent service and courtesy with Ruben. Ruben is cordially and wonderful to fulfill your service needs. He went beyond his duties and repaired by car key. Thanks very much Ruben for your won Ruben is cordially and wonderful to fulfill your service needs. He went beyond his duties and repaired by car key. Thanks very much Ruben for your wonderful services. More
by craigb
February 16, 2018
Price Gouging - horrible customer service Page Told one price over the phone & face to face- but when service Steve Lasker got done with me,, no receipt. He texted me that the cost was over 3 times Told one price over the phone & face to face- but when service Steve Lasker got done with me,, no receipt. He texted me that the cost was over 3 times the quoted price!! I emailed his manager and the owner TR PAGE. No response. Unbelievably bad customer service. More
by Gouged
Other Employees Tagged: Jim Crockett, Nicole DeVos, Clint Dougherty, Steve Lasker TR Page
December 14, 2017
timely and pleasant experience. Customer centric Rubin is an effective and competent representative of the dealership. I predict he will be even more successful as he garners more experience. Though Rubin is an effective and competent representative of the dealership. I predict he will be even more successful as he garners more experience. Thoughtful young man. More
by Anne
November 28, 2017
service is poor at lexus of viera They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fi They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fixed but the service dept. just wants you to leave with a half xxx no fix and daring you to keep bringing the car back for the same simple problem then making me feel like i'm imposing on them for wanting warranty repairs or even fixes done correctly that I;m willing to pay for! A luxury car should drive good at least for the first year but this service center can't or won't or both, resolve the problem with a solution even when I am willing to pay for it! seems like they are too chintzy when needing to spend money on their problem cars and don't care about the customer happiness. No trust and I observed severe lip service instead of work service. I don't mind paying my part and have made that point every time. They should do their part to resolve problems that are theirs and not try to fool an old fooler. When I'm not happy with the visit I suspiciously do not get a survey or letter to rate my satisfaction. Hopefully this rating does not get pulled from the internet and can help others make an informed decision. Bustos and Falcon do not turn wrenches in the service dept. More
by ES350
Other Employees Tagged: Elisa Falcon, Scott, manager Hoye
November 07, 2017
Best car buying and maintenance experience ever I purchased my Lexus 18 months ago. John Moriarty was our rep and was a dream to work with. We have had two scheduled maintenance secessions and both I purchased my Lexus 18 months ago. John Moriarty was our rep and was a dream to work with. We have had two scheduled maintenance secessions and both were smooth as silk. I would strongly recommend Lexus of Melbourne and John for anyone looking for a new car. More
by David Lashof
Other Employees Tagged: John Moriarty
