Russell Carter | Page 30

Exceptional Service - I was set on buying the exact car I wanted. I hit up many different dealerships, talked to a whole bunch of salesmen. Criswell Chevrolet's (I person - I was set on buying the exact car I wanted. I hit up many different dealerships, talked to a whole bunch of salesmen. Criswell Chevrolet's (I personally had Russell Carter) attentiveness, willingness to help, and confidence to beat out the competition was what drew me to take the hour long drive and take a look around. - I knew the car I wanted, I did my research, I shopped around....I was armed and ready to haggle with Criswell (as I had done with every other dealer). So it was kind of disarmed, when the price they gave me, was below what I had expected. I like to know every detail and know where every cent is going, and I appreciate the transparency they provided throughout the whole process. In fact, about 5 weeks after we had agreed on a price (I ordered a car from the factory, which takes ~8 weeks), Russell contacted letting me know that he found a rebate that had come up, that he could apply to my purchase, saving me another large chunk of money. - Ordering a custom built car was also an enjoyable process. The effort they put into my ordering process was exceptional. I wanted a car...they let me drive one. I didn't know what a certain rim looked like, or a specific color looked like on the car....they pulled one up. They showed me every feature I wanted to see, explained what I could and couldn't do after the purchase. It was very informative and helped me build my dream car. - While the 8 week wait was long (the time for the car to be factory built and shipped to the dealership), I felt like I was always in the loop. I was always updated, and my inquiries were quickly answered...even when Russell was off the clock. One specific thing that stood out to me as especially impressive was when I called for Russell and he wasn't in the shop, I was transferred over to another rep, Jake. I'd never talked with, interacted with, or even met Jake....but he knew everything about my situation, my order, and I was able to seamlessly work with him. This let me know that they were taking care of me behind the scenes. - Overall, this has been a very good experience. If you're shopping around and doing your homework, I'd suggest you do yourself a favor and at least give them a call. More

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Tahoe LT I have dealt with many car dealerships and Criswell Chevrolet is BY FAR one of the best Ive come in contact with. We were able to pull up, park and wa I have dealt with many car dealerships and Criswell Chevrolet is BY FAR one of the best Ive come in contact with. We were able to pull up, park and walk through the lot looking at cars without being attacked by car salesmen which was a breath of fresh air. It wasn't until we walked into the lobby that we were greeted by Russell. Russell has exceptional customer service and makes you feel comfortable with Your purchase. Jake was our salesman and He worked tirelessly to get us in the price range we wanted (which we greatly appreciated). Jake walked us through all the features of our car which was great. Samuel was excellent at making Us feel comfortable with finalizing our purchase and is excellent at what he does. We will definitely return for future purchases. More

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easy, great experience buying my new truck! I have bought two cars from Russell in the last few years and I just would not go to anyone else. Abe, my salesperson, was just fantastic. He sat down I have bought two cars from Russell in the last few years and I just would not go to anyone else. Abe, my salesperson, was just fantastic. He sat down in my new vehicle with me and explained all its features and asked me if I had any question. Very friendly dealership, I don't think I would go anywhere else to buy a car More

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Very Professional We have looked for a new vehicle for approximately a year, and Russell Carter and Jon Valin were very professional and gave us the information we need We have looked for a new vehicle for approximately a year, and Russell Carter and Jon Valin were very professional and gave us the information we needed. We live out of state and they were very efficient with information requested and waited for our arrival to get our vehicle and Jon Valin showed us the features and was very knowledgeable. Your agent in your business office (I forgot his name) was very kind and helpful and made this part of the purchase very easy and pleasant. We would purchase from them again. We would plan our trip a little better with traffic delays and traffic which I did not do well especially driving a new vehicle, but that had nothing to do with the dealership. More

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5 vehicles in 12 months Thank you Russell. Three vehicles in 15 days was a bit excessive; but, that's OK. It has been a pleasure doing business with you! I'll be back for Thank you Russell. Three vehicles in 15 days was a bit excessive; but, that's OK. It has been a pleasure doing business with you! I'll be back for my next Corvette! More

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Awseome experience Russell was very helpful and he will take the time to explain everything to you. He made buying my first vehicle an easy process. When my friends or o Russell was very helpful and he will take the time to explain everything to you. He made buying my first vehicle an easy process. When my friends or other people ask me where I bought my car I tell them and I will refer them to Russell. More

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Extremely Accommodating My boyfriend and I came in and met Mike in the parking lot he was very friendly right off the bat. He walked us around the lot showed us every model w My boyfriend and I came in and met Mike in the parking lot he was very friendly right off the bat. He walked us around the lot showed us every model we had a interest in. We test drove our favorite and fell in love. We bought the car and with our busy schedules it wasn't easy to get to the dealership to do so. Mike and Russell went above and beyond to help us and it was a done deal. Jackie was very quick but thorough with the paperwork, I was in and out of there. Leaving with a very memorable experience. Definitely recommend this dealer if you are on the market for a chevy. More

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Car buying, the way it should be - great experience My wife and I have been in the market for a Traverse for some time now. Working with Criswell Chevrolet was a very pleasant experience; I would purcha My wife and I have been in the market for a Traverse for some time now. Working with Criswell Chevrolet was a very pleasant experience; I would purchase another car with them. Russell was very helpful sending us three different quotes to find the exact car that matched my families' needs. We found the perfect car and were out the door without the hassle of haggling over anything. Would highly recommend Criswell Chevrolet! More

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Smooth & straightforward purchase Thrilled with the purchase of our 2016 Chevy Volt. Used Costco Auto Purchase program and other available incentives were included without asking or p Thrilled with the purchase of our 2016 Chevy Volt. Used Costco Auto Purchase program and other available incentives were included without asking or prodding. We were replacing a 2013 Volt at the end of its lease (also attained at Criswell). Russell Carter was very timely and responsive to any questions we had as we neared the end of the lease, sought to see the 2016s as they first arrived on the lot and waited for our 2016 to arrive. (& even re an email question after the sale!) Mike Holda was thorough and easy to talk with. Jackie Wells was helpful on the phone in preparation for our delivery day. Steve Krantz was efficient with the paperwork on day of delivery. The other sales person, also Mike, but didn't catch last name, was also helpful on the day of sale. I highly recommend Russell Carter and his team. Yay Volt! Yay Criswell! Yay Russell, Mike, Mike, Jackie & Steve! More

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Profound Gratitude for Excellence in Service Our experience with C.J. Uzzo, Russell Carter and Jackie Wells was outstanding in every way and far exceeded expectations we had as we closed the deal Our experience with C.J. Uzzo, Russell Carter and Jackie Wells was outstanding in every way and far exceeded expectations we had as we closed the deal and took possession of a new 2015 Malibu on Sunday. Each one exemplified outstanding customer service such that Criswell dealership and General Motors as a company can and should be proud of having such great ambassadors for the business and the brand. John & Lilya Wagner More

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