Russell Carter | Page 31

Smooth & straightforward purchase Thrilled with the purchase of our 2016 Chevy Volt. Used Costco Auto Purchase program and other available incentives were included without asking or p Thrilled with the purchase of our 2016 Chevy Volt. Used Costco Auto Purchase program and other available incentives were included without asking or prodding. We were replacing a 2013 Volt at the end of its lease (also attained at Criswell). Russell Carter was very timely and responsive to any questions we had as we neared the end of the lease, sought to see the 2016s as they first arrived on the lot and waited for our 2016 to arrive. (& even re an email question after the sale!) Mike Holda was thorough and easy to talk with. Jackie Wells was helpful on the phone in preparation for our delivery day. Steve Krantz was efficient with the paperwork on day of delivery. The other sales person, also Mike, but didn't catch last name, was also helpful on the day of sale. I highly recommend Russell Carter and his team. Yay Volt! Yay Criswell! Yay Russell, Mike, Mike, Jackie & Steve! More

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Profound Gratitude for Excellence in Service Our experience with C.J. Uzzo, Russell Carter and Jackie Wells was outstanding in every way and far exceeded expectations we had as we closed the deal Our experience with C.J. Uzzo, Russell Carter and Jackie Wells was outstanding in every way and far exceeded expectations we had as we closed the deal and took possession of a new 2015 Malibu on Sunday. Each one exemplified outstanding customer service such that Criswell dealership and General Motors as a company can and should be proud of having such great ambassadors for the business and the brand. John & Lilya Wagner More

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Excellent price, prompt service I was contacted by Russell Carter from Criswell Chevrolet after using the TrueCar app. Russell not only provided the best price on a new Chevy 2016 T I was contacted by Russell Carter from Criswell Chevrolet after using the TrueCar app. Russell not only provided the best price on a new Chevy 2016 Tahoe, but kept his communications through the TrueCar app, providing price transparency at all times. Picking up the Tahoe was easy as well. I didn't receive quite as much as I would have liked for my trade-in, but I received an adequate explanation -- and a little more cash back. The checkout process was easy - I received the usual offers for paint treatments and warranties -- which I turned down. But I was not excessively pressured. In the end, the paperwork was much less than I had to sign for my last new cars (in 2012). More

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Far and Away One of the Best Sales Professionals Out There! I actually stumbled across Russell's profile here on dealrater and needless to say the reviews were spot on. Russell is extremely outgoing and keeps I actually stumbled across Russell's profile here on dealrater and needless to say the reviews were spot on. Russell is extremely outgoing and keeps in touch with you every step of the way. I pre-ordered my 2016 Chevy Volt with him and from the beginning to the very end it went as smooth as glass. If more sales folks were like Russell people would not detest car buying. He honored what rebates and discounts he could considering I was out of state and I knew exactly what it was going to cost me before I went in there to pick up my car and sign on the dotted line. If you do business with one salesman this year make it Russell! You won't be disappointed and you will actually be amazed how above and beyond he goes for his customers. As long as I stay in the area the guy has definitely got a customer for life here. Special recognition needs to go out to Jason Witte, Jake Bates, and Jackie Wells whom helped out tremendously when I picked up the car. It really is a team effort at Criswell. These three are awesome professionals, as knowledgable as it gets, and most importantly they never push you into anything you don't want. That says a lot in this day and age. Do yourself a favor and make sure you deal with these folks, their reputations speak for themselves! More

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Love my new truck! I purchased a 2016 Chevy Colorado. I loved working with Scott LeStrange, he really knows trucks and new this product inside out! I would recommend C I purchased a 2016 Chevy Colorado. I loved working with Scott LeStrange, he really knows trucks and new this product inside out! I would recommend Criswell Chevrolet to anyone looking to buy a new vehicle. More

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Excellent Dealer We had a wonderful experience and got a great price! They stayed late just to help us get our car that night. Would definitely recommend. We had a wonderful experience and got a great price! They stayed late just to help us get our car that night. Would definitely recommend. More

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The Fantastic Three Perry Major: This is my very first Corvette. Russell Scott and Jackie I would like to thank you for your time and patience. That was first class servi Perry Major: This is my very first Corvette. Russell Scott and Jackie I would like to thank you for your time and patience. That was first class service. Your the Fantastic Three of Criswell Chevrolet. More

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Highly recommend This is my second purchase in six months from Russell with the help of Scott and Jackie. Great customer service, very friendly, helpful, and knowledg This is my second purchase in six months from Russell with the help of Scott and Jackie. Great customer service, very friendly, helpful, and knowledgeable. There is no pressure and they try to get you the best price possible so everybody walks away happy. thanks again. More

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I wish I could give more than 5 stars! Scott and Russell were beyond fantastic! I have seriously never had better customer service in my entire life. This was my very first new car purchase Scott and Russell were beyond fantastic! I have seriously never had better customer service in my entire life. This was my very first new car purchase and Scott and Russell did everything they could to get the car I wanted into the price range I wanted. Scott was honest, upfront, and extremely patient (he also had a great speaking voice!). Russell was personable and helpful. Once all the paperwork was done, Scott sat with me in my new Sonic to help me set up On-star and show me how to use all the features of the car. Throughout the entire experience I never felt as though I was being lied to or taken advantage of, they were both down to earth and understood my needs and concerns. I would recommend this dealership to anyone and I foresee myself becoming a very loyal customer to Criswell. More

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Very Friendly Service All the employees were very friendly and they listened all my questions patiently and answered them all. Also, they explained all the processes caref All the employees were very friendly and they listened all my questions patiently and answered them all. Also, they explained all the processes carefully until I can understand them clearly. More

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