Russell Ervast | Page 32

It was a pleasure dealing with Russell. He listened to us and gave us exactly what we wanted. We were treated with respect. He told us exactly what to expect and never gave us false expectations. He took th and gave us exactly what we wanted. We were treated with respect. He told us exactly what to expect and never gave us false expectations. He took the time to explain to us how our new car worked and what to expect. We did not feel pressured by him at any time. It was the best experience we've ever had in a car dealership. The finance department was great as well. Thanks More

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It was a great buying experience and Russell took it above and beyond that!! I would definetly recommend RC Hill. Knowledgeable staff and they give you the best possible deal with no hassle!! above and beyond that!! I would definetly recommend RC Hill. Knowledgeable staff and they give you the best possible deal with no hassle!! More

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This place is great! Very friendly people and nice prices. Wouldn't have gone anywhere else. The process was very simple as well. Extremely satisfied. prices. Wouldn't have gone anywhere else. The process was very simple as well. Extremely satisfied. More

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R.C. Hill Mitsubishi and its employees were a breath of fresh air! I'm used to the high pressure (fake attitude) side of car shopping, where you're instantly swarmed by a pack of Jackal salesman trying to fresh air! I'm used to the high pressure (fake attitude) side of car shopping, where you're instantly swarmed by a pack of Jackal salesman trying to force a purchase. The experiences I have had at dealerships in the past have been quite disheartning and highly stressful. My experience at R.C. Hill was entirely different. I ended up purchasing a 2009 BMW 325i, with Russell as my salesman. He explained how the dealership does business; ie. no haggle pricing, low pressure, etc. I highly valued this method of salesmanship and in the end was extremely satisfied with the acquisition. I highly recommend this dealership and will return to R.C. Hill when I'm ready to purchase another vehicle. More

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I received a flyer in the mail for this locaton and called and Russell convinced me to go to the dealership to see if they could help me. I went right down and he showed me a car I was there for 2 1/2 called and Russell convinced me to go to the dealership to see if they could help me. I went right down and he showed me a car I was there for 2 1/2 hours waiting on everything to get finalized. I told hm a payment that I wanted to be in and he assured me that should not be a problem. He kept going back and forth and would say give me 5 more minutes. The last time he came back I said i was tired and was going home he said I am waiting on 2 more banks to get back with us. Trying to keep the payments where I would like them. That was on Sat @ 2:30pm I left @ 5:00pm he assured me he would call me in just a bit. Well guess what no call and it is 5:00pm on Monday I even sent him an e-mail Monday morning and no response. I called the dealership @ 4:45pm and ask to speak to some-one in charge they told me it would be Tim or Tom so I stayed on hold 2 times and guess what they can not be found. I asked for Mr. RC Hill and he was not there they took my phone number and name and said they would have Tim or Tom call me. Well guess what no call. I was okay if they could not help me and get my payments where I needed to be but no response is just bad customer service. I would never recommend them to anyone and I would never go back to that place. A 2 minute phone call from Russell with an answer would have been nice since he told me we are not like other dealers...REALLY!!!!! Wow no call from the managers but as I am writing this Russell decides to call I asked him why call me now because I have left word for a manager to call me. More

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Russell was great, very informative and very friendly. The whole process was extremely easy, no problems whatsoever. I will definitely be back next time I need a vehicle. The whole process was extremely easy, no problems whatsoever. I will definitely be back next time I need a vehicle. More

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My previous car buying experiences were stressful and unpleasant. As soon as you drive onto their lots, you're surrounded by pushy salesmen who don't take "No" for an answer. RC Hill couldn't be more d unpleasant. As soon as you drive onto their lots, you're surrounded by pushy salesmen who don't take "No" for an answer. RC Hill couldn't be more different! I did my initial 'shopping' on the internet and found what I was looking for quickly and with plenty of information. After calling to ensure the car was still available, I drove the 1 1/2 hours to Deland to meet with Russell. On arriving, I was greeted pleasantly by a couple of the guys who fetched Russell while I wandered unmollested around the lot. I was immediately impressed with Russell's knowledge and explanation of the car, a 2009 Nissan Murano SL. It wasn't just "Here's the wipers and there's the seat adjusters" type of overview, but a thorough description and demonstration of everthing from the intelligent key to the automatic rear door. The test drive was just as impressive and not just a drive around the block. By the time we got back to the dealership, I was absolutely sold not only on the car, but also on RC Hill. While completing the paperwork, Tim and Russell both took the time to explain warranties, financing and everything else. There was zero haggling as their price was lower than anything I'd found in the area. They gave me more than I could have expected from my old car and I ended up paying much less than I was expecting before I drove onto the lot. The whole experience was extremely pleasant and, after living with the new car for two weeks not, I'm still 100% satisfied with Russell, Tim and RC Hill. More

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wanted to buy a used dodge told the sellman i did not have the best credit found the car i liked but never went any farther the sellman told me with bad credit i need to buy a newer car he also told me w have the best credit found the car i liked but never went any farther the sellman told me with bad credit i need to buy a newer car he also told me what the banks want i would not be able to get the car at no time did he say lets go see what we can do to get you in the car you want he just takled so negative about the banks and the bail out not about the car not about gettin me in the car but me not gettin it no let's go inside take a seat run your credit and go from there cause at rc hill we work hard to get people in cars not just new ones they dont want i left the car lot looked somemore until i found a dealer that would work just as hard for a buyer that wanted a used car or a new one More

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They beat all other dealer prices. I was looking for a new car for my wife, they helped us get the car, with the best rate available and at the best price. I drove all the way from Orlando to get this dea new car for my wife, they helped us get the car, with the best rate available and at the best price. I drove all the way from Orlando to get this deal. Russel and Troy were wonderful. Troy is a very good sales person and we are so happy with our purchase. We will be their customer from now on. Thank you very much Troy and Russell. More

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I was impressed by the company website. upon calling Mike gave me an estimate for vehicle on the lot and I drove that weekend to pick up the car. Russell helped me with the buying process. He was very knowle gave me an estimate for vehicle on the lot and I drove that weekend to pick up the car. Russell helped me with the buying process. He was very knowledgeable and walked through every small detail with lot of patience. I got the same haggle free pricing as given to me on phone. I drove 90 miles way to buy car from RCHill (while crossing 4 other Mitsubishi dealership on the way) and I am glad I did. I received excellent service. I recommend them to anyone looking to buy a new car. More

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