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Russell Shores
Russell Shores at Biggers Chevrolet

Russell Shores

Finance Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Russell Shores

February 28, 2026

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Employee Rating

Once again I had a great experience at Biggers bigger’s Chevy… my oil change was quick and as always at this place, was done professionally from the start to finish! More

by CSMENGLER
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jim Leichter, Roger Gutierrez, Mike Dellas, Brian Pena, Yari Arredondo, Rich Altenhoff, Rebecca Proctor, Jill Hogue

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February 25, 2026

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Excellent service, extremely friendly, probably the most knowledgeable dealership I have been to in the last 15 years. And very fair pricing. I always feel like they have my best interest. More

by brianjarosch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Leichter, Roger Gutierrez, Mike Dellas, Mike Matthews, Brian Pena, Yari Arredondo, Rich Altenhoff, Jill Hogue, Dan Moore

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February 18, 2026

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This was our 3rd experience with Edwin and we are very satisfied with everything. We highly recommend Biggers Chevrolet. Thank you very much!! More

by katierink
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edwin Sanchez

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Feb 24, 2026

Biggers Chevrolet responded

Thank you so much for your continued trust and loyalty! Having the opportunity to work with you for a third time truly means the world to us. We’re thrilled to hear that you were once again very satisfied with your experience. Edwin will be especially grateful for your kind words—he takes great pride in making sure every visit is smooth, transparent, and enjoyable from start to finish. We also appreciate you recognizing Russell and the rest of the team. It’s always our goal to deliver a consistent, top-notch experience every time you walk through our doors. Thank you for your recommendation and for choosing Biggers Chevrolet again. We look forward to serving you for many more years to come! 🚗

February 01, 2026

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Our sales Rep ,Major Mitchell is a top notch salesmen. He made the dealing process much easier than other places I have been. Great customer service skills and truly took care of all our needs. I will def More

by rmwegn3575
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Major Mitchell

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Feb 01, 2026

rmwegn3575 responded

Thank you so much Biggers!!!

February 01, 2026

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Dealership is been good but the salesman was not really helpful I think but I More

by espinoza1780
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diego Quintero

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Feb 05, 2026

Biggers Chevrolet responded

Thank you for your honest feedback, and for giving us the opportunity to earn your business. We're glad to hear that your overall experience with Biggers Chevrolet was positive, but we're truly sorry to learn that you didn’t feel fully supported by your salesperson during your visit. Your comfort and confidence are important to us, and we take this feedback seriously. We’ll be sharing your comments with our management team so we can ensure every customer receives the attentive, helpful service they deserve. If there's anything more we can do or if you'd like to speak with a manager directly, please don’t hesitate to reach out. We value your trust and appreciate your recommendation.

January 25, 2026

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Employee Rating

As usual, vehicle goes in with a problem or problems, they’re addressed and corrected. Brian kept me updated with progress along the way, and another call upon completion. Thoroughly pleased with Brian, More

by dmoshis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Velasquez, Edwin Sanchez, Mike Matthews, Brian Pena

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Jan 26, 2026

Biggers Chevrolet responded

Thank you so much for the 5-star review and for your continued trust in our service team. We’re glad to hear that Brian kept you informed throughout the process and that your vehicle concerns were addressed promptly and thoroughly. We truly appreciate your kind words about our service department and the Jerry Biggers dealership as a whole. Thanks again for choosing Biggers Chevrolet — we look forward to serving you whenever you need us!

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