Russell Shores
Russell Shores at Biggers Chevrolet

Russell Shores

Finance Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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5.0
23 Reviews
5.0

23 Reviews

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23 Reviews of Russell Shores

November 05, 2026

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Employee Rating

The employees that I dealt with were very helpful, informative and knowledgeable about their job. I was informed every step of the way. More

by BIGMAMA042962
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 07, 2026

Biggers Chevrolet responded

Thank you, BIGMAMA042962, for sharing your positive experience with Biggers Chevrolet! We're glad to hear that Bruce Westphal, Jennifer Paluch, and Yari provided the helpful, knowledgeable service and clear communication you deserve. Keeping our customers informed every step of the way is an important part of building trust and delivering a great experience. We truly appreciate your kind words and look forward to serving you again.

November 05, 2026

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We came in to lease another vehicle from this dealership. So far we are very happy with the Trax that we are leasing. Thank you to Jeff Purcell for working with us and answering all of our questions during More

by carolynjebs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Purcell

Nov 07, 2026

Biggers Chevrolet responded

Thank you, carolynjebs, for choosing Biggers Chevrolet once again! We truly appreciate your continued trust and loyalty. We're delighted to hear that you're enjoying your Chevrolet Trax and that Jeff Purcell made the leasing process a positive experience by taking the time to answer all your questions. Our goal is to make every visit as comfortable and straightforward as possible. Enjoy your Trax, and thank you for being part of the Biggers Chevrolet family.

October 10, 2026

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Great experience, Hugo too the time to listen to what I wanted. His persistence efforts have paid off. Ali was able to close the deal with what I was looking for. It would have been nice to see the vehicle More

by cubs1899
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2026

Biggers Chevrolet responded

Thank you for the wonderful 5-star review and for recommending Biggers Chevrolet! We're thrilled to hear that Hugo took the time to listen to your needs and that Ali helped make the deal come together. We also appreciate your feedback about not having the opportunity to view your vehicle in daylight before taking it home. We understand your concerns and encourage you to reach out to our team so we can review the items you've noticed. Thank you for trusting us with your vehicle purchase, and congratulations on your new Chevrolet!

September 01, 2026

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The customer service was excellent. My sales rep was knowledgeable and could answer all my questions. He also wasn’t afraid to say he didn’t know, but would go and get the information t More

by mattfeldott52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Velasquez , Freddy C.

Sep 17, 2026

Biggers Chevrolet responded

Thank you for the wonderful 5-star review! We’re thrilled to hear you received excellent customer service and that your sales representative took the time to answer your questions and find the right information when needed. That level of honesty and dedication is exactly what we strive for. We truly appreciate your trust in Biggers and look forward to helping you with your next vehicle in the future!

August 05, 2026

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We were looking for a new used vehicle for the wife. The online ad listed one for $5K below KBB, and it checked all the boxes. We called and spoke with Fredy Cruz. He emailed us all the information they More

by REDBRAID
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fredy Cruz Sale Dept.

Aug 05, 2026

Biggers Chevrolet responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Fredy Cruz and Russell helped make your vehicle purchase such a positive and enjoyable process. We’re glad the vehicle lived up to your expectations and that Fredy provided the information and support you needed to feel confident in your decision. It’s also great to hear that Russell made the financing process straightforward, informative, and comfortable. We appreciate your recommendation and your trust in Biggers Chevrolet. Congratulations on your new vehicle, and we hope you and your wife enjoy it for many miles to come!

August 02, 2026

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Wanting a color outside the dull black, white or grey, the car and color I wanted was available More

by Debra
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jose Velasquez , Diego Montes

Aug 04, 2026

Biggers Chevrolet responded

Thank you for your 5-star review! We're thrilled to hear you found the vehicle and color you were looking for at Biggers Chevrolet. We know choosing a vehicle that fits your style is important, and we're glad we could help you find something that stood out from the ordinary. We appreciate your business and hope you enjoy your new ride!

July 24, 2026

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Always the best in mechanical service and customer service, Biggers has been my choice since 1996. good people in sales , service & finance. And thanks Bob C, now retired for his friendship & support More

by MCKC23
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Recommend Dealer
Yes
Jul 28, 2026

Biggers Chevrolet responded

Thank you for your incredible review and for your loyalty since 1996! It means so much to know that Biggers Chevrolet has been your trusted choice for mechanical service for so many years. We're grateful for your kind words about our sales, service, and finance teams, and we'll be sure to share your appreciation with them. Thank you for continuing to put your trust in us—we truly value your support and look forward to serving you for many more years to come!

July 19, 2026

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We had a good experience. We had all financing done the night before we can in and we were there less than 2 hours including our test drive. More

by fishgutz1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Andrade

Jul 21, 2026

Biggers Chevrolet responded

Thank you for taking the time to share your experience! We're glad to hear everything went smoothly and that completing your financing ahead of time helped make your visit quick and efficient. We appreciate your feedback and your business. Enjoy your new vehicle, and thank you for choosing Biggers Chevrolet!

July 18, 2026

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This dealership and the workers are A+. They took care of me in every way to get the perfect car for me and my family. Would highly recommend them to others. More

by dima232533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Nauraiz, Joe Graves , Mike Lucier, Rafal Sterkowiec

Jul 18, 2026

Biggers Chevrolet responded

Thank you so much for the kind words and the 5-star review! We're so glad our team was able to help you find the perfect vehicle for you and your family. It means a lot to know you felt well taken care of throughout the process. We truly appreciate your recommendation and hope you enjoy your new vehicle for many miles to come. Thanks for choosing Biggers Chevrolet!

July 17, 2026

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Employee Rating

Hugo was amazing! ! He was a consistent communicator, hardworking and got us an amazing deal. I would recommend everyone visit and ask for him. He was also super kind, More

by Vanessa D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hugo Arias, Joe Graves

Jul 18, 2026

Biggers Chevrolet responded

Thank you so much for your amazing 5-star review! We're thrilled to hear that Hugo made your car-buying experience such a positive one. His dedication to clear communication, hard work, and providing outstanding customer service truly makes a difference, and we're so glad he was able to help you find an amazing deal. We'll be sure to share your kind words with Hugo. Thank you for choosing Biggers Chevrolet and for your recommendation—we hope you enjoy your new vehicle for many miles to come!

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