Rusty Lasley | Page 15

Customer Service: Excellent. Friendly people with the Customer Service: Excellent. Friendly people with the determination to put me in the vehicle I chose. Quality of Work: Perfect. Aaron Glaze is an Customer Service: Excellent. Friendly people with the determination to put me in the vehicle I chose. Quality of Work: Perfect. Aaron Glaze is an amazing person. Very personable and extremely connective. He made sure that the vehicle I chose made sense as well as satisfied my needs. I appreciate his help tremendously! He is an honest man, and I know that if I sent a friend here they would get the best deal possible. Friendliness: As I aforementioned, Everyone I talked to here seemed to have the biggest smiles on their faces, as did I. Although, probably for different reasons... but that is beside the point. Every employee asked me how my day was, how I was feeling about the process, and made it as comfortable as possible. Price: I searched around for about a week on the internet as well as driving past some dealerships near my workplace, and I found that Dugan had the lowest prices on the 2013 Chevrolet Cruze LTZ including the RS Package. Most other dealers had their cars listed at $26,000 - $29,000. I purchased mine, with a $1500 rebate that I am very thankful for, for a total of about $23,000. Overall Experience: I enjoyed my time here at Dugan Chevrolet. It was an extremely welcoming and comfortable place to be. If I had to have a "knock" of it I would have to say that spending 8 hours of my day here was not my original plan. Other than the amount of time I spent, I am very pleased with the vehicle I chose, and now own! Pinch me, I'm dreaming! More

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I have to admit that I am a reluctant car shopper. My husband typically does all of the legwork and then I will come in and sign the paperwork. We were not in a situation where we needed a new vehicle. husband typically does all of the legwork and then I will come in and sign the paperwork. We were not in a situation where we needed a new vehicle. But if the deal was right, I was open to getting something new. We were looking at either a new Tahoe LTZ or a Yukon Denali. My experience at Dugan was far different than what I have previously experienced at other dealers. First off, the dealership itself has a very relaxed atmosphere. You can get out of your car without being swarmed by sales people. Aaron Glaze was our salesman. His approach is relaxed, friendly and non-aggressive which immediately put me at ease. He is very knowledgeable, 17 years in car sales, and is willing to take a lot of time to explain options, etc. The negotiation on the value of our trade took less than 15 minutes and we were very satisfied with the value we settled on. We were also eligible for for a GM discount through my father-in-law but he was retired and was not sure about how to get the authorization number. Aaron walked us through the process and we were able to get the authorization online. Aaron took care of a lot of the leg work before we returned to the dealer to minimize the amount of time we had to spend there. When we returned to finalize our purchase, Aaron was out wiping off the vehicle and making sure it looked perfect. We got right in to Rusty Lasley, the finance guy. He also has a friendly, relaxed manner. I asked a lot of questions about the various charges and documents that I was signing. He was happy to answer all of my questions. There are a lot of add ons the auto finance industry offers. Rusty presented the options along with the pros and cons of each and let us decide what, if any, would be a smart buy for us. There was no pressure there. Also, the car had pinstripes that I did not like. Aaron had them removed and Rusty refunded the cost back to us. Aaron finished up by giving us a tour of the service department and giving us a coupon for our first service for free. He also paired my cellphone and showed me how to use the Bluetooth technology. I think in total we spent less than 2 hours at the dealership. We were by no means rushed and I felt like both Aaron and Rusty would have spent whatever time we required. It was their level of efficiency that made the process go so quickly. I would definitely use Dugan and Aaron again and would not hesitate to recommend him to anyone. More

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Recently purchased a new Chevy Cruze, January 2013 from Dugan Chevrolet, the experience my husband and I received was absolutely amazing, Glenn Lenoir, our Sale Consultant and Rusty Lasley our Financial Co Dugan Chevrolet, the experience my husband and I received was absolutely amazing, Glenn Lenoir, our Sale Consultant and Rusty Lasley our Financial Consultant was the very best, through out hole purchasing process Glenn was very patient, professional and knowledgeable. I must say, it “WAS” the best car shopping experience my husband and I have ever experienced. We would recommend Dugan Chevrolet to my family and friends without hesitation. Thank you, Patrick & Cherie Ridenour More

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Very relaxed atmosphere,very friendly staff. The salesman Aaron Glaze was so easy to work with and didn't try to intimidate me or make me feel stupid like some of these Dealership sales people and Managers d Aaron Glaze was so easy to work with and didn't try to intimidate me or make me feel stupid like some of these Dealership sales people and Managers do. The Manager even came out and talked to me and answered some questions. They had the best price around on the used Tahoe I purchased, with loaded options too! The financing lady(Laura?) didn't try to sell me any extras that I didn't need.Some of the other dealerships try to rip you off by trying to sell you extras that you don't need. I will shop again at DUGAN CHEVROLET IN AVON,IN. More

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I purchased a used Corvette from Dugan. I'm a Canadian and had been searching for almost 2 years. When I contacted Dugan I corresponded with Jennifer Lee from their internet marketing and then was met by and had been searching for almost 2 years. When I contacted Dugan I corresponded with Jennifer Lee from their internet marketing and then was met by Gary Thompson (sales) at the airport. I was introduced to the owner, JR Dugan. The car was already up on a jack in the shop so I could check it out - a mechanic came over to lend me a flashlight. I ended up have a lot of correspondance with Rusty Lasley - the finance guy. We made the deal on December 13th 2011. The car got to me in Canada about a month later. The hold was getting the wire transfers of money set up and cross border logistics; certainly not Dugan's team that delayed this. They were very patient. We had a little glitch in getting the second remote / key fob to me but Dugan made sure all was right in the end. These guys are good!. Everyone has been so professional, responsive and courteous to deal with They're honest, deal straight, have great values as a company and have left me wishing they were in my home town in Canada. I may just drive to Dugan for Servicing this summer. By the way, the car is excellent. I'll proudly keep that Dugan sign on the back of my 'Vette! More

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Gary worked very hard to get me the deal that I was looking for. He gave me several options to choose from and explained each one in detail. He went out of his way to make sure I was happy with the p looking for. He gave me several options to choose from and explained each one in detail. He went out of his way to make sure I was happy with the purchase. I have bought many cars from Gary and Dugan Chevrolet and will always get my cars from them. More

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I want to tell you about my wonderful experience with Dugan Chevrolet in Avon, IN. There was no hassle or haggling at this dealership and I was treated with dignity as a female shopper…which was so refr Dugan Chevrolet in Avon, IN. There was no hassle or haggling at this dealership and I was treated with dignity as a female shopper…which was so refreshing (considering my past experience with car sales people and finance departments). Travis and Rusty went above and beyond what was required of them and I am very impressed by their honesty and helpfulness in locating and purchasing my vehicle. It was worth the trip from Indianapolis to Avon (and Travis even delivered the car right to my front door the next day)!! It was truly a blessing for me to purchase my new car at Dugan Chevrolet and I am certain that everyone who walks through their doors (or on the lot) will be treated well. I love my new 2012 Cruze!! Thank you, Travis, Rusty, and Dugan Chevrolet. More

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I had previously purchased an Equinox from Dugan's and it was totalled in a severe car accident. Dugan's had been such a pleasure to work with the first time that it was the first place that I thought of to was totalled in a severe car accident. Dugan's had been such a pleasure to work with the first time that it was the first place that I thought of to go find another vehicle. They were all absolutely wonderful to work with during this process. I appreciate a place of of business that was concerned with their customer and making sure that they got the best deal Dugan's could give them. Everyone I have had a reason to deal with a Dugan's has been an absolute pleasure. More

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When we arrived at the dealership we were looking at a car, however after driving the vehicle we decided it wasn't for us. Travis then showed us an SUV, that we perfect for what we needed. Both Travis a car, however after driving the vehicle we decided it wasn't for us. Travis then showed us an SUV, that we perfect for what we needed. Both Travis and Rusty were very friendly, the dearlership itself was clean and neat and impressive. More

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