Rusty Lasley | Page 19

I came in to the dealership with negative equity on a car I bought from Hare Chevrolet 2 years ago. I went back there first and the salesman was clearly dishonest and wouldn't show me the numbers or answer m I bought from Hare Chevrolet 2 years ago. I went back there first and the salesman was clearly dishonest and wouldn't show me the numbers or answer my questions straight up. I had bought my G6 from Dugan several years back and decided to go back to Dugan. I remembered how my salesperson Allison was honest and took the time to explain everything, show me my car and keep in touch thru service stops along the way. I went to Hare because it was a woman owned business and I try to support that. I was very sorry I did. I met Doug Walker and have been so impressed with his honest, sincere way of handling my situation that both my daughter and I have posted on facebook. I will never go anywhere else again. Doug and Loren worked very hard to help me get in to the beautiful car I have, with an affordable payment and started forward to get rid of the negative equity I had strapped myself with. While waiting on numbers to come back, that both Doug and Loren explained and answered all my questions, we met the new owner Fernando (I believe was his first name) of the now Dugan soon to be Champion. I was also impressed with is down to earth approach to us, even though he is a very wealthy man, and we hardly have anything. We appreciated the treatment we received from all the staff we worked with. THANK YOU for hiring honest, caring employees to help single moms like myself to be able to have a nice car!!!!! I look forward to having years of great service and cars. More

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Jim was excellent to work with! He took extra time with me to explain every feature of my vehicle to make sure I knew how to use it before driving off the lot! It was a great experience and everyone was ex me to explain every feature of my vehicle to make sure I knew how to use it before driving off the lot! It was a great experience and everyone was extremely friendly. There was no pressure and overall a great experience! More

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I was very happy with my visit too dugan chevy. When I got there and walked in the door i was greeted by Scott Lawless. I told him up front that i wanted too sit down. I told him this is where im at this got there and walked in the door i was greeted by Scott Lawless. I told him up front that i wanted too sit down. I told him this is where im at this is what i got and what can you do for me? He said that thats the way he likes too do businees up front with his customers.Ive heard that line before wasnt the first new car i had bought. But after talking with Scott he meant what he said. Scott was honest with me from the start. He treated you like a person not a sale. He joked with you had a normal coversation made you feel relaxed. He worked with me and my trade which wasnt easy i owed more than it was worth. I had tried a few other dealerships and they were a waste of time. I had never been too dugan before but i wiil go back again. Once we got too and agreement. Scott had rusty come out and talk with me. He explained everything and was very helpful. .I would recommend dugan too anyone...thank you..Larry . More

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I visited around 5 other dealerships in the Indianapolis/Avon area and this was by far the best of them all. I was greeted within a few minutes of looking around on the lot by my sales rep, Ton Indianapolis/Avon area and this was by far the best of them all. I was greeted within a few minutes of looking around on the lot by my sales rep, Tony. He made me feel like he was wanting to help me get into a car that I wanted and not forced me into something based off the price I was going spend. Tony answered all my questions that I had and would, and will, be recommending him to friends and family. I test drove the car that I wanted and we finally came to a deal that benefited my self and the dealership. I was over all very happy with the whole experience and would highly recommend anyone to at least stop in and see what they have to offer you. Great service, clean and updated showroom and very friendly! Will be back for my next vehicle! More

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Customer Service: Excellent. Friendly people with the Customer Service: Excellent. Friendly people with the determination to put me in the vehicle I chose. Quality of Work: Perfect. Aaron Glaze is an Customer Service: Excellent. Friendly people with the determination to put me in the vehicle I chose. Quality of Work: Perfect. Aaron Glaze is an amazing person. Very personable and extremely connective. He made sure that the vehicle I chose made sense as well as satisfied my needs. I appreciate his help tremendously! He is an honest man, and I know that if I sent a friend here they would get the best deal possible. Friendliness: As I aforementioned, Everyone I talked to here seemed to have the biggest smiles on their faces, as did I. Although, probably for different reasons... but that is beside the point. Every employee asked me how my day was, how I was feeling about the process, and made it as comfortable as possible. Price: I searched around for about a week on the internet as well as driving past some dealerships near my workplace, and I found that Dugan had the lowest prices on the 2013 Chevrolet Cruze LTZ including the RS Package. Most other dealers had their cars listed at $26,000 - $29,000. I purchased mine, with a $1500 rebate that I am very thankful for, for a total of about $23,000. Overall Experience: I enjoyed my time here at Dugan Chevrolet. It was an extremely welcoming and comfortable place to be. If I had to have a "knock" of it I would have to say that spending 8 hours of my day here was not my original plan. Other than the amount of time I spent, I am very pleased with the vehicle I chose, and now own! Pinch me, I'm dreaming! More

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I have to admit that I am a reluctant car shopper. My husband typically does all of the legwork and then I will come in and sign the paperwork. We were not in a situation where we needed a new vehicle. husband typically does all of the legwork and then I will come in and sign the paperwork. We were not in a situation where we needed a new vehicle. But if the deal was right, I was open to getting something new. We were looking at either a new Tahoe LTZ or a Yukon Denali. My experience at Dugan was far different than what I have previously experienced at other dealers. First off, the dealership itself has a very relaxed atmosphere. You can get out of your car without being swarmed by sales people. Aaron Glaze was our salesman. His approach is relaxed, friendly and non-aggressive which immediately put me at ease. He is very knowledgeable, 17 years in car sales, and is willing to take a lot of time to explain options, etc. The negotiation on the value of our trade took less than 15 minutes and we were very satisfied with the value we settled on. We were also eligible for for a GM discount through my father-in-law but he was retired and was not sure about how to get the authorization number. Aaron walked us through the process and we were able to get the authorization online. Aaron took care of a lot of the leg work before we returned to the dealer to minimize the amount of time we had to spend there. When we returned to finalize our purchase, Aaron was out wiping off the vehicle and making sure it looked perfect. We got right in to Rusty Lasley, the finance guy. He also has a friendly, relaxed manner. I asked a lot of questions about the various charges and documents that I was signing. He was happy to answer all of my questions. There are a lot of add ons the auto finance industry offers. Rusty presented the options along with the pros and cons of each and let us decide what, if any, would be a smart buy for us. There was no pressure there. Also, the car had pinstripes that I did not like. Aaron had them removed and Rusty refunded the cost back to us. Aaron finished up by giving us a tour of the service department and giving us a coupon for our first service for free. He also paired my cellphone and showed me how to use the Bluetooth technology. I think in total we spent less than 2 hours at the dealership. We were by no means rushed and I felt like both Aaron and Rusty would have spent whatever time we required. It was their level of efficiency that made the process go so quickly. I would definitely use Dugan and Aaron again and would not hesitate to recommend him to anyone. More

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Recently purchased a new Chevy Cruze, January 2013 from Dugan Chevrolet, the experience my husband and I received was absolutely amazing, Glenn Lenoir, our Sale Consultant and Rusty Lasley our Financial Co Dugan Chevrolet, the experience my husband and I received was absolutely amazing, Glenn Lenoir, our Sale Consultant and Rusty Lasley our Financial Consultant was the very best, through out hole purchasing process Glenn was very patient, professional and knowledgeable. I must say, it “WAS” the best car shopping experience my husband and I have ever experienced. We would recommend Dugan Chevrolet to my family and friends without hesitation. Thank you, Patrick & Cherie Ridenour More

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Very relaxed atmosphere,very friendly staff. The salesman Aaron Glaze was so easy to work with and didn't try to intimidate me or make me feel stupid like some of these Dealership sales people and Managers d Aaron Glaze was so easy to work with and didn't try to intimidate me or make me feel stupid like some of these Dealership sales people and Managers do. The Manager even came out and talked to me and answered some questions. They had the best price around on the used Tahoe I purchased, with loaded options too! The financing lady(Laura?) didn't try to sell me any extras that I didn't need.Some of the other dealerships try to rip you off by trying to sell you extras that you don't need. I will shop again at DUGAN CHEVROLET IN AVON,IN. More

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I purchased a used Corvette from Dugan. I'm a Canadian and had been searching for almost 2 years. When I contacted Dugan I corresponded with Jennifer Lee from their internet marketing and then was met by and had been searching for almost 2 years. When I contacted Dugan I corresponded with Jennifer Lee from their internet marketing and then was met by Gary Thompson (sales) at the airport. I was introduced to the owner, JR Dugan. The car was already up on a jack in the shop so I could check it out - a mechanic came over to lend me a flashlight. I ended up have a lot of correspondance with Rusty Lasley - the finance guy. We made the deal on December 13th 2011. The car got to me in Canada about a month later. The hold was getting the wire transfers of money set up and cross border logistics; certainly not Dugan's team that delayed this. They were very patient. We had a little glitch in getting the second remote / key fob to me but Dugan made sure all was right in the end. These guys are good!. Everyone has been so professional, responsive and courteous to deal with They're honest, deal straight, have great values as a company and have left me wishing they were in my home town in Canada. I may just drive to Dugan for Servicing this summer. By the way, the car is excellent. I'll proudly keep that Dugan sign on the back of my 'Vette! More

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Gary worked very hard to get me the deal that I was looking for. He gave me several options to choose from and explained each one in detail. He went out of his way to make sure I was happy with the p looking for. He gave me several options to choose from and explained each one in detail. He went out of his way to make sure I was happy with the purchase. I have bought many cars from Gary and Dugan Chevrolet and will always get my cars from them. More

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