Rusty Sosebee

The dealership overall was very nice and clean! Most of the staff were friendly. My experience with Jeff was not good. He was very rude and aggressive in his negotiating tactics. I almost walke Most of the staff were friendly. My experience with Jeff was not good. He was very rude and aggressive in his negotiating tactics. I almost walked away from the deal but ultimately saw it through because they were the only dealership with the color combo. I presented competitive offers from other dealerships and he was not willing to negotiate even on the $2000k difference which was small in comparison to the $50k price tag on the vehicle. Furthermore I was adamant that I didn’t want the protection package as I know these extra fees ultimately benefit the financer/salesperson. He still kept it on my invoice indicating it zeroed out with the “discount” he was giving me on the car. I just feel it was very tacky and not in good professional ethics. I also I had my own financing and was on a time limit due to my bank about to close. Instead of expediting the process - time was wasted trying to push the dealerships financing on me when I said I was ok. It definitely tainted an experience that should have been exciting for me. I ultimately love my vehicle - affectionately named Kiki, but Jeff needs to work on his salesmanship! I left feeling robbed of $2k. More

by randigrose831 Verified Customer Verified Customer

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Rusty was very professional and extremely helpful. He responded to my questions quickly and the purchase process was straightforward. He responded to my questions quickly and the purchase process was straightforward. More

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I had a specific need, and your dealership made it happen. I couldn't be more pleased with everyone there. happen. I couldn't be more pleased with everyone there. More

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Amazing service. Sales person was very knowledgeable and kind. All employees were very nice. Would definitely recommend this dealership. Sales person was very knowledgeable and kind. All employees were very nice. Would definitely recommend this dealership. More

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We recently purchased a telluride kia and Rusty our sales representative is an amazing person he was very kid and patient with all our questions and he really took the time to explain everything in detail an representative is an amazing person he was very kid and patient with all our questions and he really took the time to explain everything in detail and make sure we walked out with the best deal. I 100% recommend this dealer and ask for Rusty; he is a well qualified and professional and honestly almost everyone who we interacted with was great. More

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I’m so thankful for the sales representative Rusty, he is awesome and he provided an excellent customer service and he was so patient with the whole process and explaining details and everything. I walked ou awesome and he provided an excellent customer service and he was so patient with the whole process and explaining details and everything. I walked out with the best offer. Thank you Rusty! 😊 More

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The service as usual with Lou Sobh was excellent and Martha in the service department kept me informed of what was happening with my Sportage throughout the whole process. Martha in the service department kept me informed of what was happening with my Sportage throughout the whole process. More

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My sales rep Rusty was one of the most helpful and kind people I've met when buying a car. He was very patient, very understanding, and very easy to work with. I recommend Rusty to anyone that's going to L people I've met when buying a car. He was very patient, very understanding, and very easy to work with. I recommend Rusty to anyone that's going to Lou Sobh Kia to look for a car! More

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Service dept especially Jeremy & Jeff always provide exceptional customer service. My experience has always great! exceptional customer service. My experience has always great! More

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I received top billing with Lou Sobh on continued maintenance of my vehicle. I have always had great dealing with Lou Sobh Kia and hope it will continue maintenance of my vehicle. I have always had great dealing with Lou Sobh Kia and hope it will continue More

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