Ryan Crawford

"I came here to test drive a used Mazda CX-5 and ended up..."

- ZJE112 Verified Customer

I came here to test drive a used Mazda CX-5 and ended up testing a couple Subaru Outbacks and fell in love with them right away! The staff at Annapolis Subaru, especially Helen Appel, were incredibly friendly and genuinely cared about finding the right vehicle for ME. I did not feel any pressure at this dealership; everyone was matter-of-fact about costs, conditions and what to expect next. They allowed me to take the model I wanted to a third-party mechanic for an inspection. Overall the car was in great shape but two minor things came up and when I presented the mechanic's findings, Annapolis Subaru swiftly sent the car to their maintenance team (thank you Ryan Crawford!!). I want to give a special shout-out to Helen Appel. I had been to 3 other dealerships along my car buying journey and she was far and away the best sales rep I worked with! She knows her stuff, and she doesn't blow smoke up your a** when she doesn't know the answer -- she finds the right answer for you. She was prepared every step of the way -- preparing documents, making sure the tags and keys were ready before test drives, and even offering to meet off hours to drop off my keys. There are lots of pauses for finance, credit checks, etc., and Helen was so pleasant to chat with during those moments. I expected to walk away with a car, but I'm also walking away with a new friend! Bob Carroll from finance was also a joy to work with. He was friendly, clear and efficient about all of the administrative items and he was very informative and not too pushy about the add-ons (warranty, paint protection, etc.). I can't recommend Annapolis Subaru enough! Cheers! Zack

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"I had a great experience at Annapolis Subaru and would..."

- eliseb Verified Customer

I had a great experience at Annapolis Subaru and would definitely recommend them! After visiting a few other dealerships, Annapolis Subaru was a refreshing change. They are honest and transparent. I felt gave me more than a fair deal with my trade in and vehicle purchase. I initially met with Ryan in search a a used vehicle. He was super transparent and went above and beyond to try to get me what I wanted at a price I could afford. I ended up purchasing a new vehicle with Ottie and again had a very positive experience. There was total transparency throughout the process. He then took the time to make sure I knew how to use all of the car’s features before I left..l Overall, I’m incredibly happy with both the service and the vehicle I purchased. I would definitely buy from this dealer again.

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"Annapolis Subaru is the best, they went above and beyond..."

- EDJENKINS2576 Verified Customer

Annapolis Subaru is the best, they went above and beyond to make my car buying experience a walk in the park. I would recommend Annapolis Subaru to all my family and friends.

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"Just awful! I sold you my car and you haven't paid my..."

- GARYJOHNSAIL Verified Customer

Just awful! I sold you my car and you haven't paid my loan or given me a check. I should have sold it to carmax. Excuses are inconsistent and appear dishonest.

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"Really smooth and positive purchasing experience! Would..."

- MEMU06 Verified Customer

Really smooth and positive purchasing experience! Would definitely come back again and recommend to my friends and family. Very responsive via email and made us feel like valued customers.

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"No time to do review. No time to do review. No time to..."

- Grover Outland Verified Customer

No time to do review. No time to do review. No time to do review. No time to do review. No time to do review.

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"This is the 2nd Subaru purchase I've made at Annapolis..."

- JEANNIELANCASTER Verified Customer

This is the 2nd Subaru purchase I've made at Annapolis Subaru. I would recommend them to anyone interested in purchasing a new or used car in the Annapolis area. My experience with Ryan Crawford / Andre Gayle was exceptional. Every question I had was answered in a very timely manner. The finance experience with Joe Tyler went very smoothly as well. Thanks!

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I came in yesterday to test drive the Crosstrek (2017 & 2018) and Briana was gracious enough to stay late with me and my dad to facilitate two test drives past closing time. She went above and beyond to help us find a car at the dealership that met all of my criteria and what started as a simple test-drive ended with me purchasing a near new 2019 this afternoon! The process of buying a car can be daunting but mine was seamless. BIG thank you to Briana, Ryan, Joe for their friendly dispositions and an all-around amazing and safe first car purchase.

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"We worked with Helen to buy a car for our daughter & 1..."

- CAUGHRON-JENCAUGHRON Verified Customer

We worked with Helen to buy a car for our daughter & 1 month later for me. Wonderful customer service and cars! Very safe environment! Thank you!

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"Everyone at Annapolis Subaru was incredibly helpful. Ryan..."

- GREGNERCESSIAN Verified Customer

Everyone at Annapolis Subaru was incredibly helpful. Ryan was instrumental in getting me in the door. Brianna had everything ready to go for the test drive and moved through the paperwork really seamlessly. Definitely recommend each and every one of them.

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