Ryan Knueppel | Page 19

Doesn't stand by their word Bought a 35K truck and they wouldn't budge an inch on price. That's not the worst part tho. Was told that they would" detail it to the nines" by the s Bought a 35K truck and they wouldn't budge an inch on price. That's not the worst part tho. Was told that they would" detail it to the nines" by the sales manager. Went to pick it up a few days later and the mats still had dirt, rocks etc from when we test drove it. Bed of the truck wasn't even opened much less cleaned out. Windows weren't washed found crumbs by the console. Waited an hour for them to detail it again and all that was done was the bed was washed out and the mats were cleaned off. Wasn't too impressed with whatever super slippery substance was on the mats tho. ON MY DRIVE HOME there was a notification that stated tire pressure sensor fault. I had no idea what this was so when I got home I told my husband and he said he would look at it the next day since it was late. Wasn't too impressed when we checked the tire pressure and found that it was extremely low on all four tires. Would have thought that would have been something that was checked before it left their lot but apparently not. Add air and the notification is still there. This is a newer vehicle for me so I'm not familiar with some of the technology. After checking the manual and going to a local dealer it's determined that one of the tire sensors is no longer working. I call the dealership because I was told multiple times by the sales manager that they stand by their vehicles. When I called it was two days after picking up the vehicle. My husband brings it in and from what I was told they actually brought up the fact that I had written a bad review about their service on another site and would NOT stand by their word and fix the sensor. Pretty sad when the VP makes a remark about a review that was calling them out on what they said they would do and what they actually did. More

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Fantastic experience!!! I bought a new car from Summit Automotive yesterday, and it was a great experience. Kraig Peterson was extremely helpful and answered my MANY questio I bought a new car from Summit Automotive yesterday, and it was a great experience. Kraig Peterson was extremely helpful and answered my MANY questions! He always made himself available to me, and went above and beyond to help me find the perfect car!!! Tim Brenner was very helpful with the financing and made everything very easy. In the beginning of my search, I also worked with Tom Williamson, who also got me started with my search. Ryan Knueppel allowed me to take a car overnight to see if it would work for us. What a service that is!! I would definitely recommend this dealership to anyone! More

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The experience was fantastic. They all made me feel like I mattered. I will never go anywhere eles for my vehicles. Ryan and Brock were so nice. I will recommend Summit to everyone They all made me feel like I mattered. I will never go anywhere eles for my vehicles. Ryan and Brock were so nice. I will recommend Summit to everyone I now. More

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Traveled 4 hours one way to purchase from here! Our salesman, Kraig Peterson is amazing. Kraig was patient with me through countless emails. I so appreciate his dedication to my purchase. Kraig was Our salesman, Kraig Peterson is amazing. Kraig was patient with me through countless emails. I so appreciate his dedication to my purchase. Kraig was NEVER PUSHY! Instead, he was patient and respectful of us through the entire process. We literally drove 4 hours one way to arrive at the dealership. Kraig recommended a local hotel for us to stay and a local diner for us to get a bite to eat before our journey home. Do yourself a favor if you are going to purchase a car, contact Kraig. The entire staff from Summit went out of there way to make us happy from sales to service. HIGHLY HIGHLY RECOMMENDED!! More

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Happy, Happy ,Happy !!! I came to summit to look at a 2007 ram in the middle of a snow storm driving 45 minutes..When we got there I felt bad for the sales man (Tom) that ha I came to summit to look at a 2007 ram in the middle of a snow storm driving 45 minutes..When we got there I felt bad for the sales man (Tom) that had to go out in the snow to get the truck for us to look at. The truck was just what we were looking for. Then we met with Ryan and Randy to go over our trades and what this would cost us. These to guys were great very helpful upfront with our trades and payments. They told us many times that they will be there for us if we have any issues just let them know. I also called the service dept to get the details on safety inspections and service done to the truck. Very helpful guy.. The only thing missing from our hole experience was a full tank of fuel. it had a 1/4 tank when we left the lot. I thought every new car/truck should come with a full tank. ?? More

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Used Dodge Grand Caravan Vehicle was very clean and they were wonderful about test driving, and even offered for us to take it for the weekend. They were not pushy regarding Vehicle was very clean and they were wonderful about test driving, and even offered for us to take it for the weekend. They were not pushy regarding purchase at all. The only downside was when it came to finalizing our loan. They thought they could do everything Verve could, however they could not offer us certain loan options that Verve does. So we ended up going through Verve personally, instead of through Summit with Verve. I personally would prefer to go through the bank directly to make sure I am getting all the options I need, and because we bank with Verve personally anyway. More

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Used Jeep Brett Schmitz was great to work with, very knowledgeable , and attention to detail when looking for my Jeep. Dealership had several to choose from. Fi Brett Schmitz was great to work with, very knowledgeable , and attention to detail when looking for my Jeep. Dealership had several to choose from. Financing made it a breeze More

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Purchase used vehicle Chris Olig and Ryan Knueppel went out of their way to accommodate me and put together a amicable deal. I am pleased with both my new car and Summit Chris Olig and Ryan Knueppel went out of their way to accommodate me and put together a amicable deal. I am pleased with both my new car and Summit Auto. More

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Customer service was excellent Brett Schmitz made this purchase pleasant, he was very informative answering all my questions. I would also like to thank the finance department in he Brett Schmitz made this purchase pleasant, he was very informative answering all my questions. I would also like to thank the finance department in helping me get the payments where I needed them to be. I thought purchasing a vehicle was going to be a hassle, but I was proven wrong through nice and friendly employees. More

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Just What I Wanted!! After being without a vehicle due to an accident, times were stressful and a tad bit depressing. The only good thing that came out of the experience w After being without a vehicle due to an accident, times were stressful and a tad bit depressing. The only good thing that came out of the experience was the opportunity to purchase a truck, something I'd been wanting to do for a while. Surfing the web brought me to Summit after really cool Dodge Ram 1500 caught my eye. The initial customer service and communication over the computer was stellar. Direct contact with the folks at the dealership was even more accommodating. I'd recommend Summit to anyone looking to purchase a new or used vehicle. More

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