Ryan Lippert
Ryan Lippert at Hubert Vester Toyota
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Ryan Lippert | Page 2

Service Manager

Hubert Vester Toyota

3712 Raleigh Rd Pkwy W
Wilson, NC 27896

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4.4
19 Reviews
4.4

19 Reviews

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19 Reviews of Ryan Lippert

August 26, 2023

Dealership Rating
Employee Rating

It is the best service center, and deal ship I have ever had the pleasure of visiting More

by randolphm600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Hough, Angel Holland, Jacob Fields , Kinequa Blanchard, Byron Butler, Christopher Harris, Amanda Joyner, Danny Meacomes, Curtis Thompson

July 03, 2023

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Easy to make an appointment on line - check in process is very seamless. My only complaint would be later weekday hours or Saturday hours. Some of us have to work!! More

by fgc013
Service Price Transparency
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Recommend Dealer
Yes

April 29, 2023

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They are very professional and considerate. they make sure are your needs are met the car drives well bottom its a great place to purchase a car. More

by Georgewhite73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angel Holland , Alton vision

April 27, 2023

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Great dealership, just wish the advisor would have listened and paid more attention to what was asked so I wouldn’t have had to leave my car for an extra day. More

by capmapzap
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angel Holland

April 02, 2023

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Service took a little while, but Ryan was very kind and attentive, and I really appreciated his service. More

by victor.carvalho13
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Recommend Dealer
Yes

March 14, 2023

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I would rather talk to someone about what's going on than a text while my truck us being serviced More

by JOHNJEN01
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2023

Hubert Vester Toyota responded

Thank you for your feedback and making us aware of your preferences. We want to know how best to serve your needs. You gave our Service Manager, Ryan Lippert a 5-star rating and it is much appreciated. He will reach out to you to discuss your concerns. Lisa Owens Customer Relations

February 15, 2023

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Had my truck worked on. Was told it was ready. When I drove it home I looked underneath and noticed where they had worked, front axle and seals on both side, something was d More

by REDNECK10
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Angel Holland

Feb 15, 2023

Hubert Vester Toyota responded

I understand that our Service Manager contacted you today and that a proposed resolution met your approval. Thank you for allowing us the opportunity to make things right. We truly appreciate your business. Lisa Owens Customer Relations Manager

Feb 16, 2023

Hubert Vester Toyota responded

Hey Mr. Joe, Review or no review, unfortunately we let you down last week and I sincerely apologize again. We try to make it right when we fall short of our expectations. I hope our agreement will help build that trust back! I wish to continue having you as a loyal customer! Thank you again for your understanding!

Feb 16, 2023

REDNECK10 responded

Lisa, I appreciate you reaching out to me. It was "very" strange that Ryan called me back within minutes of me submitting my survey, after I had been waiting to hear from him since Friday He told me that he was out with his sick child, I'm sorry to hear about the child's illness but it would of been nice to hear from possibly another Manager or someone else with the dealership to let me know Ryan would get back to me as soon as he could due to his child's illness. Instead I had to wait 5 days, not knowing it I was EVER going to hear from him or if I was just another un-satisfied customer. Ryan and I did come to an agreement and I hope I will feel more confident once again in having your dealership service my trucks. Joey Lamm

Feb 16, 2023

Hubert Vester Toyota responded

Mr. Lamm, You can see from Ryan's heartfelt response that he truly wants to make amends. You have identified a gap in our communication process, that we hope was an isolated incident, but we need to ensure does not happen again. Thank you for your feedback and also for your patience. Lisa Owens Customer Relations Manager

February 02, 2023

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Everyone here was so nice and made the experience easy and pleasurable. They went above and beyond to make the deal happen More

by kryptonite6662
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Daniels, Bonnie Richardson

Feb 02, 2023

Hubert Vester Toyota responded

What a wonderful endorsement! Thank you for letting us know how positive your experience was and how determined our team was to serve you. Sounds like Mike, Ryan and Bonnie were determined to meet your expectations and more. Once again, thank you for sharing your feedback with us. Lisa Owens Customer Relations Manager

January 28, 2023

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Quick effective and professional services, the staff was polite, and informative of the items that my vehicle needed or would need to help maintain top performance. More

by PASTMASTER57
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda Betts, Jacob Fields , Christopher Harris, Amanda Joyner, Jada Pittman

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