Ryan Mulhern
Ryan Mulhern at Autohaus on Edens

Ryan Mulhern | Page 10

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
360 Reviews
4.9

360 Reviews

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360 Reviews of Ryan Mulhern

August 20, 2024

Dealership Rating
Employee Rating

Every staff member was very pleasant and helpful. Ryan made sure I had a loaner car. The building is very clean. They have refreshments in case you have to wait. More

by shakyjake32.ch
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 20, 2024

shakyjake32.ch responded

I have always had a great experience at this location. They are very attentive to the customers. They explain everything needed to be done with great detail.

July 18, 2024

Dealership Rating
Employee Rating

I visited the Autohouse on Edans for a recall maintenance only. After service was done, they recommended air filter change which was fine, but the filter compartment wasn't even open to make sure it is neces More

by GLe 350
Recommend Dealer
No
Jul 19, 2024

Autohaus on Edens responded

Thank you for sharing your feedback. We value your concerns and aim to address them promptly. Regarding the recommendation for filter replacement, our team automatically suggests replacement based on time or mileage per the factory maintenance schedule without needing to open the housing. This is for cabin, or engine air filters. If we determine that your filter has been recently replaced, we will not proceed with unnecessary replacements, . The rodent issue you mentioned highlights the importance of regular maintenance and timely filter replacements by the schedule. We would like to discuss this further with you and review your estimate. However, we are unable to identify you from this review. We also apologize that your vehicle was not washed during your recent visit. Please feel free to visit us anytime for a complimentary car wash if you are ever in the area. Your satisfaction is important to us, and we look forward to hearing from you soon to discuss the specifics of your visit when we have more information.

Jul 18, 2024

Autohaus on Edens responded

We would address your concerns directly, but we currently do not have your contact information or service history from this review. We can not even check our recommendation mileage wise. It's generally recommended to replace air filters around 25000 miles. If your vehicle is due for this replacement, we automatically recommend it without inspecting the filter itself. If you've recently replaced the filter and it's still in good condition after approval, we will not replace it unnecessarily. The rodent issue mentioned is an extreme example illustrating what can happen if maintenance is missed or not. Please contact us so we can discuss your specific service needs further and review the rodent issue with you to make sure all is ok. We also do appreciate your patronage and apologize that your car was not washed. Please reply back with a contact number and I will gladly reach out to review.

June 29, 2024

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Great serivce from the dealership and John Morsy was very professional. They also provided a loaner car for my convenience as my vehicle is being serviced. More

by MARLONDGALLEGO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link , John Morsy

June 29, 2024

Dealership Rating
Employee Rating

treated like a VIP while there. frequent updates. car washed. coffee served. quiet and comfortable lounge. More

by ND75
Service Price Transparency
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Recommend Dealer
Yes

June 27, 2024

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The customer service at Autohaus on Eden it is very good, they want to make sure the car when it goes out is in very good condition and all problems are solved. Always my service advisor Ryan Mulhern is look More

by RMARIN10
Service Price Transparency
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Recommend Dealer
Yes

June 25, 2024

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They are professional and always keep you updated about the progress on your car. And they inform and advise if anything need to be done on your car soon. More

by RIHAD10
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Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, Nedim Omeragic , Jorge Gomez, John Morsy, Alejandro Sanchez, Jessica Tekien, Juvenal Torres

June 14, 2024

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Always professional service and friendly. I’ve been Autohaus more than 15years customer whole my family has Mercedes. More

by josephandjamie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Jorge Gomez, Jessica Tekien

June 12, 2024

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Ryan is constantly very helpful in all ways. He provides good insight into any issues with my car. Is always honest and straightforward regarding timing, cost, etc.. He works to accommodate my More

by BNATHAN0
Service Price Transparency
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Recommend Dealer
Yes

June 12, 2024

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Ryan is wonderful,he would all the question i need it for my car..would recommend him to anyone . More

by jenny du
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michal Regulski

June 04, 2024

Dealership Rating
Employee Rating

Easy in and easy out process. It's unfortunate my MB requires so much maintenance. Not the service department's fault. More

by ABDEER4543
Service Price Transparency
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Recommend Dealer
Yes
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