Ryan Peters | Page 14

Ryan was very helpful while I got my new bronco. He answered all my questions and was very patient with me. He answered all my questions and was very patient with me. More

by BRIANNABORAGI Verified Customer Verified Customer

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Ryan is awesome. Shawn is awesome. My 4th car, ill deff be coming back for my 5th. Shawn is awesome. My 4th car, ill deff be coming back for my 5th. More

by olivaresd43 Verified Customer Verified Customer

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Great experience. Did almost everything online. When I went to pick up my new vehicle, they got me in and out. Very satisfied. Did almost everything online. When I went to pick up my new vehicle, they got me in and out. Very satisfied. More

by jrichetelli02 Verified Customer Verified Customer

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Ryan Peters is great and very helpful with helping me pick out a new vehicle as well as going over leasing options what is a good fit for me and my family's needs. My wife and I work with him as well as pick out a new vehicle as well as going over leasing options what is a good fit for me and my family's needs. My wife and I work with him as well as my mom and mother-in-law every time we need a new vehicle The service staff is amazing as well and I never wait too long for my oil changes or any service that's necessary. More

by anthony.frisolone Verified Customer Verified Customer

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I'm so happy with my new car! This was my third car from Dana and I just wouldn't go anywhere else. The staff truly cares about their customers and I trust that I'm getting the This was my third car from Dana and I just wouldn't go anywhere else. The staff truly cares about their customers and I trust that I'm getting the best deal here. Pat and his team do an amazing job, and the Dana sales department was quick and efficient. Thank you so much for everything! More

by Marilyn H. Verified Customer Verified Customer

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The sales people are super helpful and knowledgeable. The managers will work with you and understand your needs. They have lots of inventory too. The managers will work with you and understand your needs. They have lots of inventory too. More

by adesantis17 Verified Customer Verified Customer

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PLEASE READ -CAN NOT BE TRUSTED I very rarely post reviews and when I do I generally only post positive ones. As a matter of fact I’ve only posted one negative review in my life and took it down the n reviews and when I do I generally only post positive ones. As a matter of fact I’ve only posted one negative review in my life and took it down the next day when the manager apologized and rectified the situation. Unfortunately I feel as if I have to post this today to hopefully save others from going through the same experience. I will do my best to keep it quick. I was there on Saturday and dealt with the salesperson Ryan. After being there for a number of hours we finally came to an agreement on a lease for an Explorer ST. Upon realizing they didn’t have the color I wanted in stock, he was able to find one that was coming in on Oct 9th. He asked for a deposit so we can lock in the deal. It was now 5 o’clock when they were closing and their employees were starting to leave. Being that I didn’t want to keep them there late I asked if they’d prefer I come back during the week. I told them I wanted the deal and they didn’t have to worry about me going to another dealership. They were appreciative and agreed to that. I kept in touch with Ryan through text (which I have saved) to work out when I would come in for the deposit and sign the paperwork. When I got there tonight, Ryan double checked with me, to make sure I still wanted the same car, which I did, and than he walked over to his manager Steve. When he came back, he said they weren’t going to do the deal at the price we agreed, unless I take one of the colors they have on the lot. I was obviously very upset since I didn’t like any of those colors, and I questioned Ryan as to how they could not honor the agreement. I even pointed out that the only reason I didn’t leave a deposit on Saturday was out of consideration to the workers and their families. He just kept repeating that Steve said that deal was only for a car they had in stock (despite the fact they even gave me a date of when my car would be in). After a minute of back and forth I stood up and left. On my way out I said to Ryan that I was very disappointed and what took place was very SHADY! At that point the manager Steve came running out of the store as I was almost in my car. My first thought was that he wanted to do right by me and make the original deal, but instead it was the exact opposite. He yelled towards me, “don’t ever call my business shady”. I stated that’s exactly what this was. I’m an honest person who treats people with respect but didn’t receive anything close to the same thing back. At that point Steve told me the other manager made a mistake and shouldn’t have given me that deal on a car that had to be ordered and said he wouldn’t honor it. We continued to have a back and forth but instead of trying to fix the problem Steve kept telling me not to call him or his business shady. At one point he couldn’t hear something I said, and he responded “excuse me” as he stepped towards me as if he wanted to fight. I actually asked him if he was trying to fight me and questioned if this was a business or a street corner. Many people have told me that Dana Ford has gone downhill and I shouldn’t go to them, but I wanted to give them a chance since I’ve had good experiences with them in the past. Unfortunately I learned the hard way. For the record I still believe Ryan is a nice guy. I wish he would have been more honest tonight but he was in a tough spot where telling the truth would have gotten him in trouble with his manager and possibly jeopardized his job. More

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Ryan Peter was very pleasant to work with. I would highly recommend him to friends and family. I would highly recommend him to friends and family. More

by joseph.centineo Verified Customer Verified Customer

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Knowledgeable about the vehicles. Direct to the point. Try to make it a pleasant experience Direct to the point. Try to make it a pleasant experience More

by bozzo.william Verified Customer Verified Customer

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I had a VERY good online purchase and transaction experience with Dana for my sons 2016 Ford Explorer XLT. I was able to speak with several employees on the phone (from my location in Northern Michi experience with Dana for my sons 2016 Ford Explorer XLT. I was able to speak with several employees on the phone (from my location in Northern Michigan) to verify the safety of the vehicle, clean Carfax, and very low miles. I had great help completing the paperwork with Ryan on line to meet the requirements of NY and Dana. And lastly am VERY appreciative of Ryan for also helping me arrange and safely transport the Explorer to Northern Michigan. All three employees of Dana were responsive, efficient, professional, accurate, and met my needs. Thank you and I would highly recommend Dana to anyone shopping online. I can’t even image how great they would be in person! Dave Tupper, Traverse City MI. More

by davetupper Verified Customer Verified Customer

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