Ryan Smith | Page 3

Are 6 stars possible? I cannot say enough great things about my experience at Cochran VW in the South Hills! Ryan Smith was honest, friendly and genuinely worked to get the I cannot say enough great things about my experience at Cochran VW in the South Hills! Ryan Smith was honest, friendly and genuinely worked to get the best deal possible for the customer. The sales manager, Caitlin, also went out of her way to ensure a deal was made that was fair and went beyond my expectations. I cannot say enough great things about the two. A breath of fresh air for sure! More

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Polite, interested, helpful. I was pleasantly surprised at the informative but not aggressive approach by the Internet salesman on phone and emails. After hearing tales of awful I was pleasantly surprised at the informative but not aggressive approach by the Internet salesman on phone and emails. After hearing tales of awful sales behaviors by car salesmen w women, I was worried, but need not to have been. Would recommend this company. More

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Great Experience w/ Ryan and Caitlin Came in to look at a couple used/CPO Golf GTIs and do a couple test drives, even though I suspected that the particular used car they had was out if m Came in to look at a couple used/CPO Golf GTIs and do a couple test drives, even though I suspected that the particular used car they had was out if my price range. Worked with Ryan, who was super great - friendly, casual, knowledgeable, and generally made the experience a breeze. The dealership was really nice, the test drive was totally without hassle, even though, like I said, I thought the car was out of my budget. Got to talking numbers and Caitlin came over - also great. We talked numbers, and they explained their no-haggle pricing - what you see online is what the car costs, so if you like it, great! If you don't... well don't bother, because that's the price. It took a good bit of the pressure off the negotiation because there basically wasn't one (except for trade in). Went back and forth a few times and, while they made an extremely fair offer on my trade in, we couldn't make numbers work (as I'd originally expected though, so no big deal). Even after we decided we couldn't make numbers work on the particular car they had, we talked about what sort of car I wanted vs what I could afford, and weeks later I got a follow up calls from Caitlin and Ryan as they found cars that fit the bill come up at auction. While I didn't end up buying a car here (I'm picky about everything including color, and ended up buying a car 2 states away), I had a great experience and would recommend Ryan and Caitlin and Cochran VW - if you like the price they advertise, go buy a car - it'll be a breeze! More

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I worked with Ryan and although I couldn't get. A car he exhausted every option befor having to break the bad news. I don't have credit and no cosigner he was trying his and although I couldn't get. A car he exhausted every option befor having to break the bad news. I don't have credit and no cosigner he was trying his hardest to make sure I got a car to help me help my family more More

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Great Service Great service! Ryan got back to me very quickly and was able to answer all of the questions that I asked him! I would recommend the dealership and Rya Great service! Ryan got back to me very quickly and was able to answer all of the questions that I asked him! I would recommend the dealership and Ryan Smith. More

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Amazing Car Buying / Service Experience First of all SHOUT OUTS to Dan G. in sales and Brandon in financing! You guys are rock stars, I hope someone at the dealership reads this and gives t First of all SHOUT OUTS to Dan G. in sales and Brandon in financing! You guys are rock stars, I hope someone at the dealership reads this and gives them praise for working with me! Super laid back, I felt intimidated at first shopping for my Certified Pre-Owned, but Dan was super nice, not pushy at all and by the end of the sale I felt like he was an old friend. Loved it. Show room was clean and fresh, everything was ready to go for me, answered all questions. I had a tricky trade situation and had a few little hoops to jump through, but NOTHING related to them, it was all me. We got it all worked out and I am so happy in my beautiful new car. Brandon, thank you for being understanding. Dan G. hope to see you again when stopping in! Would highly recommend. No BS, no wasting time, just to the point, beautiful cars, nice people. THANK YOU! Let's fast forward to my first service experience with them. I had purchased the Total Care package that would gave my car that extra cushion of warranty. Sadly, I had an unfortunate incident with my tire and a pothole that rendered my VW with some injuries. I panicked but knew I was in good hands. I called VW South Hills and Jessica C., Brady W. assisted my call with letting me know the next steps. Next morning, 7am sharp I was in with an appointment. Dropped my car off at 8:30am. Dan the shuttle driver got me where I needed to go, great personality, nice guy. Mark in service assured me all was taken care of, prompt, friendly on top of things! 11:30am, car is done, problem solved, amazing! I wrote a review to the Cochran site and got a nice phone call from Ryan from the Internet Marketing team and here we are. My car is all fixed up, lightning fast service, I'll be back on the road tonight in my pretty VW, feeling like a million bucks. Only purchased this car about six months ago and honestly it's been all gold here. Thanks VW team for working hard, getting the job done and being responsive! Amazing work! I have my #1 Cochran keychain still, rocking it with pride. (Hey also, they have an awesome coffee machine in that location, kind of craving an espresso now while at work) Thank you! -- Emily Pericht More

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Helfpul staff, slow process I enjoyed my experience with this dealer. The sales staff was helpful and upfront about their pricing which I appreciated. I felt they were fair durin I enjoyed my experience with this dealer. The sales staff was helpful and upfront about their pricing which I appreciated. I felt they were fair during the valuation of my trade in, and the service incentives customary for this dealer are great too. They were willing to make the sale the same day which was great for me, but my one knock was that it took four hours to finish - seemed a little too long, especially when I missed dinner! Overall my experience was great and I would recommend them. More

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Truly awesome experience I inquired about the 135is as soon as it hit the site. I was over 350 miles away and could not see the vehicle for a few days. I needed to be sure of I inquired about the 135is as soon as it hit the site. I was over 350 miles away and could not see the vehicle for a few days. I needed to be sure of the car before I made the 5 hour trip. I requested a number of extremely specific pictures and videos that Ryan not only provided me with, but also responded within a few minutes after each request. I decided to make the trip but was set to arrive at the time the dealership closed. Ryan made sure the rest of the team knew I was on my way, and they could not close before I made it. When I arrived, 10 min after the dealership should have closed, I was greeted with nothing but smiles. Th car was cleaned thoroughly, with a full tank of gas and the finance team of Jess and Brady welcomed me as if it was the middle of the day. They even honored a glitch in price that helped me out on top of an already incredible deal. I hope the chance to purchase from Cochran again. Thanks again guys!! More

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Review of experience at dealership Ryan was polite and respectful. He admits when he didn't know the answer to a question and went to others for the correct answer. He interacted wi Ryan was polite and respectful. He admits when he didn't know the answer to a question and went to others for the correct answer. He interacted with honesty and humor. Ryan. Has followed up a number of times to ensure that I was satisfied and had no concerns More

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What it's like to puirchase a car with no hassle!! Ryan Smith was the Sales Rep, who worked with me in my purchase. His approach to selling a car was a little different than I was accustomed to. No hi Ryan Smith was the Sales Rep, who worked with me in my purchase. His approach to selling a car was a little different than I was accustomed to. No high pressuring, all my questions were answered promptly and truthfully , refreshing.. I knew what Iwanted and he made happen. Thanks Ryan, More

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