Ryan Swaney
Ryan Swaney at Lima Auto Mall

Ryan Swaney | Page 50

General Sales Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

Contact Me
4.9
759 Reviews

Dealership Experience

16 yrs, 2 mos

Industry Experience

32 yrs, 6 mos

Languages Spoken

English English

4.9

759 Reviews

Write a Review

759 Reviews of Ryan Swaney

May 18, 2019

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Employee Rating

Awesome car buying experience! A very positive experience working with Dan while learning all about the vehicle and the many features and capabilities. Very informative details abo More

by Crllnd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cherkas

May 17, 2019

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Helpful and Honest Everyone at Lima Auto Mall was so nice, kind and friendly. They were helpful and answered all our questions honestly and without hesitation. Wonder More

by GRBIXEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines , Steve Morrison

May 13, 2019

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Employee Rating

Best dealership I’ve dealt with I had a wonderful experience at Lima Auto Mall. Top notch dealership, would definitely recommend to anyone looking to buy 👍 The sales team was the More

by J_JACKSON1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Mullins

May 05, 2019

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Disappointing Purchase BUYERS BEWARE. Unfortunately, I cannot give negative stars with my experience pertaining to Lima Auto. In December 2018, I purchased a Certified Cadil More

by kyleg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 23, 2019

Lima Auto Mall responded

Lima Auto Mall would like to apologize for any concern or issue that you may have experienced after your purchase. We also would like to address your concerns in regard to your experience after your purchase. As a dealership owned by the same family for over 115 years, we take these matters very seriously. The SRX that was purchased, as all certified Cadillacs do, went through a stringent 172 point inspection before it was placed out on the lot for sale. After reading your review, and working with you through your follow up visits, we reread the inspection and found that it did pass all 172 points and met all the requirement set in place by Cadillac themselves to be considered certified. As we understand, from your correspondence and multiple phone calls several months after your visit, one of the concerns that you had was the tires needed to be replaced. Again, in looking back at the inspection, it acknowledges the tread depth on the tires which passed the Cadillac minimum requirements as of the time that you purchased the vehicle. At that time the SRX had approximately 28,700 miles on it. Months later, during your call with Ryan Swaney, you also acknowledged that the vehicle at that time had over 40,000 miles on it. Unfortunately, one of the items that we cannot control on a vehicle is how it will be driven and to what length on a set of tires. That said, we again want to apologize if the tires need replaced at that time but, after you have had possession of the vehicle for more than a few months and have driven nearly 12,000 miles more during that time, we are unable to purchase tires for you as requested. Unfortunately, tires are a necessity but also a responsibility of ownership. We also would like to address your concern for dealing with other members of your family. As a dealership we take privacy very seriously as well. That said, unfortunately, if a family member calls, as they did with one of your concerns, we cannot always go over details of the purchase or give other information regarding to, so as to keep the privacy and security of each of our customers in tact. We can understand that how this can be perceived as rude or a lack of willingness to help. If you would like to have a family member help fulfill any concerns with your purchase or future services here with Lima Auto Mall, please let us know and we will have you fill out a written letter requesting us to release information to folks other than yourself. If you have any further concerns, please feel free to reach out to me, Ryan Swaney at 419-993-6000. We want to thank you again for your business.

April 30, 2019

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Employee Rating

transmission warranty refund Lima Auto Mall helped us to get a refund on our transmission warranty on our Traverse, which we didn't realize that it had an extended warranty. We we More

by odenweller6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Keith Shockency , Eric Maenle

April 28, 2019

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Real nice people and helpful at the Auto Mall Well satisfied with everything. chris did a real good job in helping me and explaining everything. my experience in buying a new car could not have be More

by TJHIKER37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Kiefer

April 26, 2019

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Best experience I’ve deal with! I have gave the 5 start rating simply because I wasn’t jerked around. First dealership I’ve been to that has been real with me and actually helped me More

by Gilroy25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines , Dan Cherkas

April 25, 2019

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Awesome experience! Everyone worked with were extremely welcoming, friendly, knowledgeable and honest! This was our very best car buying experience and we highly recomme More

by Butch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Kiefer, Chariti

April 25, 2019

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A visit to Lima Auto After traveling 3 1/2 hours to get there found the personnel very cordial. Very pleasant atmosphere and very well maintained and organized. Would like More

by Janet1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Morrison

April 24, 2019

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Employee Rating

Easy to do business with. My sales rep was very responsive and found the exact vehicle I wanted in a timely manner, plus the dealer owner is very community minded. More

by ABCLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

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