Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back
Start your review of Ryan Young.
Ryan Young
Ryan Young at Heritage Chrysler Dodge Jeep Ram Owings Mills
not yet rated

Ryan Young

Counterperson

Heritage Chrysler Dodge Jeep Ram Owings Mills

11212 Reisterstown Road
Owings Mills, MD 21117

Contact Me
Call
Email

1 Review of Ryan Young

July 09, 2019

Dealership Rating

"Long term customer, not happy anymore "

- Shelly

I was scheduled for service of my 2015 Jeep Cherokee, in which I come from WhiteMarsh area, because I always loved the service here better at Owings Mills, we’ll not recently. This was my 2nd not so good experienced & had to write about. Well after getting there I’m told “we now have express lane service for small. Items such as oil changes etc. So I go down there, to the FIAT, where people are so confused, tell them to do service, check brakes because on last visit I was told I needed new brakes, also check tires & give estimate of 3 tires. Well after waiting an hour in express. I need something from my truck for my antsy grandson. I went back out to the service people who were so what nice but still confused about this whole new system & my truck was in the same spot I left it an hour ago, he says, I don’t know what’s going on, let me see. Of course he could sense & feel the frustration on my face. I went back to this dark lobby waiting area oh that’s another issue to wait. After about 30 mins he tells me I’m all ready. I ask about brakes, he says there fine, i ask about tires, oh I forgot, let me check another 10 minutes. I’m frustrated, irritated & ready to go at this point but can you honestly say my service of tire rotation, brakes check, top of fluids, & change oil was properly done. I would say ABSOLUTELY NOT. I’m now feeling unsure about going back to my favorite dealer for car service anymore.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: I don’t know who the service person was

Jul 12, 2019

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Owings Mills. Our Service Director, Josh Colwell, would like to understand the situation in more detail and address your concerns as soon as possible, but has been unsuccessful reaching you. At your earliest convenience, please contact Josh at jcolwell@mileone.com or 410.654.7920. Thank you and we look forward to speaking with you.

1
1 result

Dealership Inventory (371 Vehicles)

New 2020 Jeep Wrangler car, priced at $48,243

2020 Jeep Wrangler

$48,243

New 2020 Jeep Wrangler car, priced at $45,666

2020 Jeep Wrangler

$45,666

New 2019 Ram 1500 car, priced at $30,590

2019 Ram 1500

$30,590

New 2019 Ram 1500 car, priced at $30,067

2019 Ram 1500

$30,067

New 2019 Ram 1500 car, priced at $28,944

2019 Ram 1500

$28,944

New 2019 Dodge Challenger car, priced at $32,311

2019 Dodge Challenger

$32,311

New 2019 Chrysler 300 car, priced at $25,291

2019 Chrysler 300

$25,291

New 2019 Chrysler 300 car, priced at $25,291

2019 Chrysler 300

$25,291