Adam Rodriguez

I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th. More

by J.DAVIS Verified Customer Verified Customer

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Prompt and professional service. Good communication. I can't think of anything else to say. Good communication. I can't think of anything else to say. More

by DONKIDWELL5 Verified Customer Verified Customer

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I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy More

by Ejiro Verified Customer Verified Customer

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Worst experience ever. I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and checked on it mid afternoon and the tech said they won't get to it that day and most likely will not get to it the following day. I left without the tech saying anything about bringing it back another time. It's really a hassle on my part doing without a car for a day just to have this happen. I bought the car new at Machens in 2024. Probably the last. Don't know they guy's name that I talked to but made the appointment with Hatfield. More

by brucelehmen Verified Customer Verified Customer

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It always takes longer to do the service than I think it should. Thank you. should. Thank you. More

by danieljansen958 Verified Customer Verified Customer

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Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it a bunch. I appreciate it More

by BECKYKROLL348 Verified Customer Verified Customer

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The service people were great! The service time was good. The notifications for service is appropriate. The service time was good. The notifications for service is appropriate. More

by glorybee44 Verified Customer Verified Customer

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Capital city ford has the absolute best sales team that I have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. More

by one4speedon2wheels Verified Customer Verified Customer

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ty to all crew who wored on my f-150 love my t4ruck n staff ty to all staff ty to all More

by master_hippy3 Verified Customer Verified Customer

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RYEN was great to work with thru the entire process. He always does a great job. He always does a great job. More

by lbrandt1 Verified Customer Verified Customer

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