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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 3

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
138 Reviews
4.7

138 Reviews

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138 Reviews of Ryen Hatfield

May 06, 2026

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Employee Rating

Had a tire leak repaired here and left some feedback around an issue with the repair not holding. They reached out and made it right so I definitely appreciate the honest work they are doing! Will b More

by Bethbogguss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2026

Joe Machens Capital City Ford responded

Thank you for this feedback, Beth. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us to discuss this matter further. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. GSM - Harold Love hlove@machens.com

May 02, 2026

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Easy to make the appointment online and get in quickly in the car was ready when I was More

by Beagle Hound
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 02, 2026

Joe Machens Capital City Ford responded

Thank you for sharing that booking online was straightforward. We’re glad the F-150 was ready when you arrived and could get you back on the road quickly.

May 02, 2026

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Easy! Fast! Informational! Excellent! Ryan was great to talk to. He was informational about the vehicle and has great customer service. More

by EJP1604
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 02, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear Ryen provided a quick and seamless service visit. We’re glad he offered clear information about your Ford. Thank you for trusting us with your vehicle.

May 02, 2026

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Upsold unnecessary services. This was to my young, adult daughter who thought it was a necessary fix - appears predatory. More

by ZBOLD003
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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May 06, 2026

Joe Machens Capital City Ford responded

Thank you for your review. We're sorry your daughter's visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your daughter's visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

May 01, 2026

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Employee Rating

Convenient and helpful on site. Ryen took care of us despite an issue with the AI scheduler not actually booking us an appointment. More

by mollyrkempker
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 01, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your feedback, and we’re happy you found our on site service convenient and helpful. Ryen is always ready to assist, especially when scheduling hiccups happen. We look forward to caring for your Ford.

April 30, 2026

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Employee Rating

RYEN was great to work with thru the entire process. He always does a great job. More

by lbrandt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Kevin Osborne, Harold Love, Adam Rodriguez, Eric Ahart, Bryan Wyatt

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May 01, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting Ryen’s assistance during your Ford Expedition Max service. We’re pleased he provided reliable support throughout the entire process. We look forward to helping you with any future maintenance needs.

April 30, 2026

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Employee Rating

Good experience. Worked around my busy schedule. Allowed me to drop off the vehicle night before, day-of More

by Jake Buxton
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 03, 2026

Joe Machens Capital City Ford responded

Thank you, Jake, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Machens Capital City Ford.

April 30, 2026

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Always great to deal with. They keep me informed with no wasted time Everyone is super nice More

by SAXMAN52
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 03, 2026

Joe Machens Capital City Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Machens Capital City Ford.

April 30, 2026

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Employee Rating

They were able to get me in ahead of time. And made sure everything was good to go. More

by HANL6247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Joe Herx, Christian Connite

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Apr 30, 2026

Joe Machens Capital City Ford responded

We’re pleased we were able to fit your Ford F-150 in early and verify everything was ready for you. We look forward to assisting you with any future maintenance.

April 30, 2026

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Employee Rating

They are very responsive and professional. The service department understood our time frame and worked with us. Thank you. More

by JO.CUNNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Joe Machens Capital City Ford responded

We appreciate you noting our responsiveness and professionalism. We’re glad the service department accommodated your timeframe for your Ford Explorer. Ryen thanks you and looks forward to assisting with any future needs.

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