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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 3

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
158 Reviews
4.7

158 Reviews

Write a Review

158 Reviews of Ryen Hatfield

June 01, 2026

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Employee Rating

Great communication, quick and thorough. I had an excellent experience with Joe Machens Capital ford. Ryen Hatfield was a God send. Thank you so much!!! More

by Nebony63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting our clear communication and swift work. We’re glad Ryen helped make your Ford servicing so thorough and efficient. We appreciate you sharing your feedback.

June 01, 2026

Dealership Rating
Employee Rating

Quick to get an appointment and everything went as scheduled. I received very good service as usual. More

by cathy, 2018
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for noting how smoothly scheduling went and for trusting our Ford service. Ryen is delighted everything went as planned and that you received the care you expect. We appreciate your continued business.

May 30, 2026

Dealership Rating
Employee Rating

Every aspect was great. They kept me updated and informed. Carla P was the cashier. She was fun and pleasant to interact with. A+ on everything. More

by HUNTEK
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 30, 2026

Joe Machens Capital City Ford responded

Thank you for the glowing feedback about your Ford F-150 service. It’s great that you felt informed every step of the way, and Ryen will be happy to know you enjoyed interacting with our cashier. We appreciate the A+ rating and your support.

May 29, 2026

Dealership Rating
Employee Rating

The service people were great! The service time was good. The notifications for service is appropriate. More

by glorybee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Vander Griend, Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt , Mike Nowicki

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Jun 01, 2026

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

May 29, 2026

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Employee Rating

They did a fine job. They helped me get back in my truck and looked when I thought I had forgotten my phone. More

by ESSENBRENDA
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 29, 2026

Joe Machens Capital City Ford responded

It’s great to hear that Ryen and our team could help you get back into your F-150 and locate your phone. Thank you for trusting us with your Ford service.

May 28, 2026

Dealership Rating
Employee Rating

I always ask for Ryan Hatfield. He is very knowledgeable, very friendly and always very helpful. More

by Ladyspends
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 29, 2026

Joe Machens Capital City Ford responded

We appreciate your loyalty in requesting Ryen for your Ford F-150 service. It’s wonderful to hear his friendly and knowledgeable support has been so helpful. We look forward to assisting you again.

May 28, 2026

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Employee Rating

Had Fords all my life. Never again Still a rear axel recall a year old but no fix for it More

by JANIEANDFRED
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Jun 04, 2026

Joe Machens Capital City Ford responded

Janie and Fred, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. GSM - Harold Love hlove@machens.com

May 28, 2026

Dealership Rating
Employee Rating

Absolutely amazing from start to finish Ryen was great and probably the best advisor I have ever seen. More

by Ryen.hatfield
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 28, 2026

Joe Machens Capital City Ford responded

It’s fantastic to hear that Ryen delivered exceptional support from start to finish. Thank you for trusting us with your Ford, and we look forward to assisting you again.

May 28, 2026

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Employee Rating

Have taken vehicles there for years. Always great service with a smile I will return More

by mitchv66
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 28, 2026

Joe Machens Capital City Ford responded

Thank you for entrusting us with your Mitsubishi Outlander Sport over the years. We’re glad our team’s friendly approach has made your visits positive. Ryen and the rest of our service staff look forward to helping you again.

May 26, 2026

Dealership Rating
Employee Rating

Very helpful and friendly Also very helpful and knowledgeable with getting stuff figured out Great experience More

by KELLSTAR6977
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 26, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your thoughts. We’re glad Ryen and our team handled your Bronco Sport service with friendliness and expertise. We look forward to serving you again.

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