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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 3

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.6
161 Reviews
4.6

161 Reviews

Write a Review

161 Reviews of Ryen Hatfield

June 04, 2026

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Employee Rating

I was charged 2 extra services I had no knowledge of until I reviewed the receipt. I wasn't told they don't use Motorcraft coolant and given the option to not have the service done until after the job w More

by tramainecarr2010
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Jun 10, 2026

Joe Machens Capital City Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. GSM - Harold Love hlove@machens.com

June 02, 2026

Dealership Rating
Employee Rating

Good service long wait on a simple scheduled service. Just needed a tire checked for air leak. More

by DCRANNIK
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Jun 07, 2026

Joe Machens Capital City Ford responded

Thanks for sharing about your experience with Joe Machens Capital City Ford. We appreciate your business and hope to see you again soon!

June 02, 2026

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Employee Rating

They made the improvements on my car in record time. Ryren Hatfield kept me informed and helped me get going. I was very pleased with the service. More

by hazeldrea
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for noting how swiftly the improvements on your Ford Edge were completed. We’re glad Ryen kept you informed every step of the way. We look forward to assisting you again.

June 01, 2026

Dealership Rating
Employee Rating

Great communication, quick and thorough. I had an excellent experience with Joe Machens Capital ford. Ryen Hatfield was a God send. Thank you so much!!! More

by Nebony63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting our clear communication and swift work. We’re glad Ryen helped make your Ford servicing so thorough and efficient. We appreciate you sharing your feedback.

June 01, 2026

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Employee Rating

Quick to get an appointment and everything went as scheduled. I received very good service as usual. More

by cathy, 2018
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for noting how smoothly scheduling went and for trusting our Ford service. Ryen is delighted everything went as planned and that you received the care you expect. We appreciate your continued business.

May 30, 2026

Dealership Rating
Employee Rating

Every aspect was great. They kept me updated and informed. Carla P was the cashier. She was fun and pleasant to interact with. A+ on everything. More

by HUNTEK
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 30, 2026

Joe Machens Capital City Ford responded

Thank you for the glowing feedback about your Ford F-150 service. It’s great that you felt informed every step of the way, and Ryen will be happy to know you enjoyed interacting with our cashier. We appreciate the A+ rating and your support.

May 29, 2026

Dealership Rating
Employee Rating

The service people were great! The service time was good. The notifications for service is appropriate. More

by glorybee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Vander Griend, Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt , Mike Nowicki

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Jun 01, 2026

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

May 29, 2026

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Employee Rating

They did a fine job. They helped me get back in my truck and looked when I thought I had forgotten my phone. More

by ESSENBRENDA
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 29, 2026

Joe Machens Capital City Ford responded

It’s great to hear that Ryen and our team could help you get back into your F-150 and locate your phone. Thank you for trusting us with your Ford service.

May 28, 2026

Dealership Rating
Employee Rating

I always ask for Ryan Hatfield. He is very knowledgeable, very friendly and always very helpful. More

by Ladyspends
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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May 29, 2026

Joe Machens Capital City Ford responded

We appreciate your loyalty in requesting Ryen for your Ford F-150 service. It’s wonderful to hear his friendly and knowledgeable support has been so helpful. We look forward to assisting you again.

May 28, 2026

Dealership Rating
Employee Rating

Had Fords all my life. Never again Still a rear axel recall a year old but no fix for it More

by JANIEANDFRED
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Jun 04, 2026

Joe Machens Capital City Ford responded

Janie and Fred, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. GSM - Harold Love hlove@machens.com

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