Ryker Leach

Juan was great, he answered many of our questions and was able to help us find what we wanted. We were looking for a crewmax, 4WD and had a price range to keep within. He offered the options to us and let us able to help us find what we wanted. We were looking for a crewmax, 4WD and had a price range to keep within. He offered the options to us and let us take the choice of going from an SR5 vs. the Limited vs. TRD Pro, ended up with a limited which has a bunch of great features, and our boys absolutely love it!!! Overall, the process was not long which was nice. We had our kids in tow and he helped make sure we could streamline processes where we could. We had to leave and come back to grab lunch, and we were able to do credit apps ahead of time so when we got there, we could finalize our numbers & put ink to the paper. Service was excellent, we originally brought our other car (not our trade in) & the battery died from the kids leaving the doors open, he grabbed a jump pack to help us get back on the road and we hadn't completely decided yet on making a purchase! The powertrain warranty adds nice peace of mind, having prior cars with powertrain issues, they can be spendy! Great service, fair pricing, great selection.. We went to another dealer for a completely different brand (and not same franchise), we spent 10 min there, and immediately after I called Juan. The Tunrdas offerings blew the Domestic brand features out of the water & the Royal Moore team was great! I knew what I wanted to do. This is my first 'Yoda, and a happy fan of my new stormtrooper styled Tundra! More

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Great sales staff, great finance staff. I will definitely recommend Royal Moore to friends and family. I will definitely recommend Royal Moore to friends and family. More

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I recently purchased a new RAV4 XLE Premium from Royal Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and incl Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and inclusions (electronics, power train, etc.). Costs that I believed were included came at a significant incremental cost. In sum, know exactly what you are buying into with Royal Moore or any other dealer. I also felt the financing discussions and digital signing of documents were rushed and I felt pressure to buying into the add ons. I was looking for the low pressure purchasing experience the reviews and the Costco Auto Program touted, but during negotiations, costs were explained through the lens of monthly payments and not true line item costs, which I found to be misleading. That said, I reached out to the Royal Moore team with my concerns and a Manager immediately called me back. We had a constructive conversation and I provided honest feedback of my purchase experience. Sadly, there was nothing they could do to change things, but I asked them to do better and provide a more fair, transparent and low pressure car buying experience for other customers that they deserve and that I wish I had. More

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Been looking for a Mudbath TRD Pro for a while. My wife saw it was available and so I called and spoke with Brandon English right away. Told him I would take it no questions asked but would not be My wife saw it was available and so I called and spoke with Brandon English right away. Told him I would take it no questions asked but would not be able to drive down as my wife just had her tonsils removed. Brandon went and explained the situation with his manager and they were totally understanding and we did the whole transaction over the phone including trading my vehicle in. The whole process was 100% excellent and smooth from start to finish. Once completed Brandon drove the new truck 4 hours to my house and took my old vehicle back on trade. Tell me another dealership that would go above and beyond like that, I don’t know of any. Going forward are family will deal with Brandon and the team at Royal Moore Toyota going forward. More

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Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on community trust working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on community trust and business success. My professional and personal circles are extensive, and I openly share both positive and negative service experiences. I believe it is essential that you are aware of my recent experience with Luis Lagunes, which ultimately prevented me from purchasing a vehicle from your dealership. After an excellent interaction with Product Specialist Angel Knutson, I was prepared to purchase a Toyota Tundra 1794 Edition on the spot. However, my interaction with Luis in the finance stage completely changed my decision. From the start, his demeanor was condescending. He presented initial numbers $6,000–$8,000 higher than my target, with add-ons I had already declined. Even after I restated my preferences, he offered a second set of numbers that still included unwanted extras and remained thousands above my range. This signaled to me that he was more focused on selling high-commission items than on meeting my needs or closing the sale. When discussing my trade-in, I felt that I was lowballed, with the justification being the cost of tire replacement. At one point, he stated that if I chose not to buy from Royal Moore Toyota, I would essentially be “taking a gamble” with Ram trucks due to their platform rear light issues and recalls. While competitive comparisons can be appropriate, the way this was delivered felt less like a helpful warning and more like a pressure tactic. His parting remarks — “I guess I better go get your keys” and “Well, I guess you can go buy your Ram now” — were sarcastic and dismissive. This not only undermined the trust Angel had built, but also left me feeling disrespected and unvalued as a customer. In just 20–30 minutes, the goodwill and intent to purchase that Angel had cultivated were erased. I share this feedback because if similar interactions occur with other customers, it will result in lost sales and long-term loyalty. More

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