Rylee Terry | Page 3

What was written on my written report contradicted what I was told verbally. Written Report says my battery failed test but no one talked to me about it or what was needed to correct item. Report says a tire was told verbally. Written Report says my battery failed test but no one talked to me about it or what was needed to correct item. Report says a tire rotation was done but I was verbally told a tire rotation could not be done as luggage nuts were swollen and new ones would be $289 that I declined. Written report said the maintenance alert was reset but when I picked up car, I had to get two techs to reset it off my dash and give me a new mileage sticker while I stood in the cold for 20 minutes or more. It was the worst overall experience I've ever had. All my trust in Ford is gone. More

by PSMITH004 Verified Customer Verified Customer

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I don't I would return After I have my light replaced i won't return Nope won't return Nope More

by bishopstokes2 Verified Customer Verified Customer

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Simple and quick. Handled the issues I brought in for with professionalism and diligence. Simple and quick. Handled the issues I brought in for with professionalism an Handled the issues I brought in for with professionalism and diligence. Simple and quick. Handled the issues I brought in for with professionalism and diligence. Great experience. More

by bismkone1 Verified Customer Verified Customer

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They are good Fast, informative, Rylee needs to learn more about cars in general but she is nice more about cars in general but she is nice More

by STACYSCOTT2012 Verified Customer Verified Customer

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I WOULD HAVE RATED THEM HIGHER IF THE PARTS FOR THE RECALL I CAME IN FOR WHERE AVAILABLE TO MAKE THE NECESSARY REPAIRS. RECALL I CAME IN FOR WHERE AVAILABLE TO MAKE THE NECESSARY REPAIRS. More

by eaglechaser09 Verified Customer Verified Customer

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Angel, Dallas, and Rylee were extremely king and helpful! Each of them were very welcoming on each of my visits. My car came in with tons of issues, but they were able to have my car diagnosed quickly. I was Each of them were very welcoming on each of my visits. My car came in with tons of issues, but they were able to have my car diagnosed quickly. I was given transparent quotes and wait times, which I really appreciate. Thanks to them, my car runs smooth as butter! Thank you guys! More

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I had a full detail on my truck. The seats and a poles free must not have been fully extracted or dried and now it smells bad like laundry that has sat in the washing machine for 2 d The seats and a poles free must not have been fully extracted or dried and now it smells bad like laundry that has sat in the washing machine for 2 days More

by lig638 Verified Customer Verified Customer

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The dealership was wonderful and very helpful too, while accommodating my need for a vehicle. accommodating my need for a vehicle. More

by jenkinswilmon Verified Customer Verified Customer

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I had to have 2 repairs done. It was over a weekend. Each one took 5 days I was given a rental car for the second repair. After I picked up my car I was called and accused of rent It was over a weekend. Each one took 5 days I was given a rental car for the second repair. After I picked up my car I was called and accused of renting the car on my own and charging it to the dealership by my service writer. It was absolutely horrifying. I will be using a different dealership. More

by Mickey Verified Customer Verified Customer

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I've been a loyal customer here, but my recent experience was extremely disappointing. My car was in the shop for a long time for a full engine replacement under Ford’s extended warranty, and communication d was extremely disappointing. My car was in the shop for a long time for a full engine replacement under Ford’s extended warranty, and communication during that entire period was poor. I had to chase every update and even push to get the rental that my warranty already covered. Less than a month after finally getting the car back, it developed a severe transmission fluid leak and became almost undrivable. I was first told it was caused by “road debris,” but after more back‑and‑forth, the dealership repaired it at no cost. Even then, I couldn’t get a clear explanation of what actually happened or how it related to the previous repair. I’m glad the car is fixed now, but the lack of transparency, long repair time, and the amount of effort required just to get basic support, despite having Ford’s extended warranty, has really damaged my trust in this service department. More

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