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Rylee Terry
Rylee Terry at Parks Ford Lincoln of Gainesville

Rylee Terry | Page 4

Hyundai Service Consultant

Parks Ford Lincoln of Gainesville

3333 North Main Street
Gainesville, FL 32609

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4.2
68 Reviews
4.2

68 Reviews

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68 Reviews of Rylee Terry

December 19, 2025

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Employee Rating

They had my car for days, never returned my calls to find out what was happening. More

by Mama.cardg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dana Brodersen

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Dec 26, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your feedback. The lack of communication you described while your vehicle was in our care is important for us to review and address. Your experience helps highlight where our follow-up process needs improvement. To better understand what occurred and review your visit in detail, please reach out to me directly at your convenience. I’ll need a bit more information so this can be looked into properly. Austin Hundt Customer Experience Director Parks of Gainesville Cell: 352-262-4923 ahundt@parksofgainesville.com

December 06, 2025

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Employee Rating

It was way too expensive and took way too long. Dropped truck off at 10 am. Was not done until 3:30 pm. Was very disappointed with their service this time. Will change my oil from now on and find s More

by lion11_88
Recommend Dealer
No

Other Employees Tagged: Rylee Terry

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Feb 04, 2026

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your feedback. We understand your frustration with the timing and cost of your recent service, and we’d like the opportunity to better understand what happened. Please reach out to me directly so we can review the details and discuss your experience further. Austin Hundt Cell: 352-262-4923

December 03, 2025

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Very friendly and helpful staff Always kind and very knowledgeable about vehicle service. Would recommend their services to anyone More

by larrygrimes6
Recommend Dealer
Yes

Other Employees Tagged: Rylee Terry

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December 02, 2025

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Very friendly and professional got in and out in less than an hour for an oil change and service More

by kkoon64
Recommend Dealer
Yes

Other Employees Tagged: Rylee Terry

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November 30, 2025

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Work was done quick and accommodating for a last minute reservation change. Rylee was great! More

by LTHOM50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 24, 2025

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It took three attempts to get my truck worked on for the recall due to lack of communication and parts availability More

by bsimken16
Recommend Dealer
No

Other Employees Tagged: Rylee Terry

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Nov 28, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your feedback. I appreciate you bringing to my attention the multiple attempts it took to complete your recall repair and the challenges you experienced with communication and parts availability. Your insight is important and helps us identify where our process can improve. I’d like to look into this further and get a better understanding of what occurred during your visits. Please reach out to me directly so I can review your repair history and ensure your concerns are addressed properly. Austin Hundt Customer Experience Director Parks of Gainesville Cell: 352-262-4923 ahundt@parksofgainesville.com

November 14, 2025

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I felt it was a honest and quick transaction the way I like it.I feel that everyone that we delt with was excellent More

by DAVEYLAND1
Recommend Dealer
Yes

Other Employees Tagged: Rylee Terry

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November 08, 2025

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Employee Rating

They were attempting to charge me for work they didn't do The reason they claimed was because it was a dually and too heavy for their lift More

by Nwflelectricllc
Recommend Dealer
No

Other Employees Tagged: Rylee Terry

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November 05, 2025

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Rylee checked my SUV in for an oil change and, after reviewing the Technician's inspection notes, assisted me in scheduling additional repairs. More

by DAVIDREISZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 04, 2025

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I was told they would call me when the car was finished. They never called. I called the Service Department and was put on hold twice, the first time for 25 minutes. More

by mich5796
Service Communication
Recommend Dealer
Yes
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