Rylee Terry
Rylee Terry at Parks Ford Lincoln of Gainesville

Rylee Terry | Page 4

Hyundai Service Consultant

Parks Ford Lincoln of Gainesville

3333 North Main Street
Gainesville, FL 32609

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4.3
65 Reviews
4.3

65 Reviews

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65 Reviews of Rylee Terry

December 02, 2025

Dealership Rating
Employee Rating

Very friendly and professional got in and out in less than an hour for an oil change and service More

by kkoon64
Recommend Dealer
Yes

Other Employees Tagged: Rylee Terry

November 30, 2025

Dealership Rating
Employee Rating

Work was done quick and accommodating for a last minute reservation change. Rylee was great! More

by LTHOM50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 24, 2025

Dealership Rating
Employee Rating

It took three attempts to get my truck worked on for the recall due to lack of communication and parts availability More

by bsimken16
Recommend Dealer
No

Other Employees Tagged: Rylee Terry

Nov 28, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your feedback. I appreciate you bringing to my attention the multiple attempts it took to complete your recall repair and the challenges you experienced with communication and parts availability. Your insight is important and helps us identify where our process can improve. I’d like to look into this further and get a better understanding of what occurred during your visits. Please reach out to me directly so I can review your repair history and ensure your concerns are addressed properly. Austin Hundt Customer Experience Director Parks of Gainesville Cell: 352-262-4923 ahundt@parksofgainesville.com

November 14, 2025

Dealership Rating
Employee Rating

I felt it was a honest and quick transaction the way I like it.I feel that everyone that we delt with was excellent More

by DAVEYLAND1
Recommend Dealer
Yes

Other Employees Tagged: Rylee Terry

November 08, 2025

Dealership Rating
Employee Rating

They were attempting to charge me for work they didn't do The reason they claimed was because it was a dually and too heavy for their lift More

by Nwflelectricllc
Recommend Dealer
No

Other Employees Tagged: Rylee Terry

November 05, 2025

Dealership Rating
Employee Rating

Rylee checked my SUV in for an oil change and, after reviewing the Technician's inspection notes, assisted me in scheduling additional repairs. More

by DAVIDREISZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 04, 2025

Dealership Rating
Employee Rating

I was told they would call me when the car was finished. They never called. I called the Service Department and was put on hold twice, the first time for 25 minutes. More

by mich5796
Service Communication
Recommend Dealer
Yes

November 03, 2025

Dealership Rating
Employee Rating

Enjoyed the prompt at home service better than waiting at the dealership! Everything was as promised More

by pinduct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 23, 2025

Dealership Rating
Employee Rating

Amazing , mr. duke and his team are A-1 professionals and handle everything with care & integrity . Love yal More

by RICKERTSAMUEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 15, 2025

Dealership Rating
Employee Rating

When I called to check about my vehicle, I was left on eternal hold multiple times. I was promised call back that I never received. I had to pay for the rental car because it was not warranted for one. More

by donnareinstra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2025

Parks Ford Lincoln of Gainesville responded

Good afternoon, I’m very sorry to hear about your recent experience and the frustration you encountered while waiting for updates on your vehicle. That’s not the level of service we strive to provide, and I completely understand your disappointment. We truly value your loyalty to Parks Ford, and I’d like the opportunity to personally look into what happened and work toward making this right. At your convenience, please reach out to me directly using the contact information below so we can discuss this in more detail. Your feedback is important, and I appreciate the chance to improve. Austin Hundt Customer Experience Director Parks of Gainesville Bus: 352-372-4251 Cell: 352-262-4923 ahundt@parksofgainesville.com

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