Sabrina Hernandez | Page 2

5 ⭐️ for the excellent service BoB Eric Desiee and Majeel they are an asset to Imperial Car definitely going to recommend them to my family and friends. They where professional and efficient answering all they are an asset to Imperial Car definitely going to recommend them to my family and friends. They where professional and efficient answering all my questions and making the experiences relaxing for me. Thank you again Kellyann More

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AS I AM TAKING DELIVERY I learn that the (very pricey) truck I purchased came with a single key fob. I found that somewhat disappointing... until I got home and did some research. THEN I learned that a truck I purchased came with a single key fob. I found that somewhat disappointing... until I got home and did some research. THEN I learned that a new programmed fob will likely run over $400! That's a significant hit. Now I'm EXTREMELY disappointed. I think that not disclosing this ahead of time - given the known cost - was irresponsible and - perhaps - unethical. My sales person went to the manager to plead my case. Eric Mamede was unsympathetic. That's why I rated them so badly below ("dealership's explanation of final vehicle pricing") More

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I just bought a 2023 Toyota sequoia. Wait times six months. Well worth the wait. Salesman Fawad, manager, Eric and Bobby are some top-notch guys. They treated me well I’d recommend them Wait times six months. Well worth the wait. Salesman Fawad, manager, Eric and Bobby are some top-notch guys. They treated me well I’d recommend them to anybody. In fact I have. This is over six or seven cars I bought from imperial. This one’s my favorite. More

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We went to Toyota to trade in our vehicles for a Highlander Hybrid. We originally thought we would look at/go with a used one, but after speaking at length with Fawad Rezayee and learning the additi Highlander Hybrid. We originally thought we would look at/go with a used one, but after speaking at length with Fawad Rezayee and learning the additional options (and not a much higher price point), we decided to purchase a 2023 model. Fawad and Eric Mamede, the Sales Manager, were both a pleasure to work with and a fair deal was made. Fawad was terrific in keeping in touch with us to let us know when the registration was ready and gave a full demo/answered all our questions patiently regarding Google Play, features we were not familiar with, etc. We would definitely work with him again! More

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Great experience…. and amazing customer service. Eric Mamede the Sales Manager and Fawad Rezayee. and would definitely recommend and amazing customer service. Eric Mamede the Sales Manager and Fawad Rezayee. and would definitely recommend More

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My experience at Imperial Toyota was most pleasant. After visiting several dealerships Imperial showed the most interest in my business. Dave provided a thorough demonstration of the features the Camry After visiting several dealerships Imperial showed the most interest in my business. Dave provided a thorough demonstration of the features the Camry offers. Dave also insisted on a test drive. He was the only dealer to offer this. I asked about a trade in, and Eric came through with a terrific offer. Desiree in the finance department explained in detail all of the necessary forms and extended coverage plans. The Imperial team provides superior customer service. More

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The real test of a dealership is how they treat you after, not before the sale. Since I have just purchased my new Tacoma I must refrain from giving Imperial a 5star rating until I have experience wit after, not before the sale. Since I have just purchased my new Tacoma I must refrain from giving Imperial a 5star rating until I have experience with the service department. As far as a buying experience, I found Amer to be an excellent salesperson. He manages to walk that fine line between making a sale and conversing in a relaxed manner. He was friendly, thorough, and seemingly sincere in making every effort to make my experience a good one. More

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very straight forward and understanding , punctual and careful , has good view and sight , welcoming and real careful , has good view and sight , welcoming and real More

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Great experience…and amazing customer service. Pat and the team there are fantastic and will see them again. Pat and the team there are fantastic and will see them again. More

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Recently bought a car from imperial Toyota. The sales agent was David Souza, and he really took care of me. In today’s day trying to find a car can be very difficult. David help me through the The sales agent was David Souza, and he really took care of me. In today’s day trying to find a car can be very difficult. David help me through the process, find me a car, and tracked its delivery from Japan to the United States. He kept me in the loop every step of the way. I could not be happier More

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