Sal Graziano | Page 2

Sal always takes great care of me. I was in and out in an hour for an unexpected leaking tire. I was in and out in an hour for an unexpected leaking tire. More

by denita.todd2 Verified Customer Verified Customer

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Our service advisor, Sal Graziano, always provides us with an exceptional level of service. He is our go-to advisor for each service visit. The waiting area is the most comfortable and well-equipped wait with an exceptional level of service. He is our go-to advisor for each service visit. The waiting area is the most comfortable and well-equipped waiting area which we have ever experienced. The negative part of our experience concerns the 3% credit card surcharge imposed by Ferman BMW. We’ve always felt that the cost of credit card acceptance was built into the pricing of the product and/or service. Neither of us brought our checkbooks, and the additional $60 surcharge was shocking. These days, we don’t know any people who keep $2000 in their checking accounts. We sincerely hope that the dealership rethinks its credit card surcharge. More

by frankstalzer15 Verified Customer Verified Customer

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Rrruuuhjoog good service work with the team at the end of this week please check your emails for more info and updates of this week please check your emails for more info and updates More

by no Verified Customer Verified Customer

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Good & quick response, they know what is good for my car and suggest accordingly with reasonable pricing and suggest accordingly with reasonable pricing More

by vishnuvardhankotha Verified Customer Verified Customer

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Very easy to work with and appreciate the honesty and helpful communication. Sal took good care of me. helpful communication. Sal took good care of me. More

by Andrew Verified Customer Verified Customer

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Jamie does a good job, but I just don’t feel like it’s a very personable atmosphere basically sort of unfriendly and most cases with most of the guys and one of them is horrible older gentleman I can’t thin very personable atmosphere basically sort of unfriendly and most cases with most of the guys and one of them is horrible older gentleman I can’t think of his name but they always to rush you to the waiting area instead of helping you right away and discussing any issues I don’t know it just seems a little tense all the time I wouldn’t go there if I didn’t have my car there but in any case, I’m sure they take care of you financially OK I am not perfectly sure but anyway, I wouldn’t recommend it as a regular visit my impression is that they are under pressure for management to do some performance things that they’re instructed to do heaven knows what they are, but they don’t seem to be as customer attentive as they wouldn’t be if they weren’t pressured so hard anyway that’s my take More

by Robert Verified Customer Verified Customer

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Always a pleasure at this dealership Sal is the best. Excellent dealership and service department. Excellent dealership and service department. More

by davidparks1954 Verified Customer Verified Customer

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Ferman BMW is top notch & always treat me so well, even when I’m not buying a car. Sal is the best and I enjoy him as my service advisor. when I’m not buying a car. Sal is the best and I enjoy him as my service advisor. More

by kimmyperenich Verified Customer Verified Customer

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Sal was excellent. The complimentary “hand car wash” could’ve been much better. Thank you The complimentary “hand car wash” could’ve been much better. Thank you More

by Frank Verified Customer Verified Customer

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The whole experience was great. ...setting up an appt for service was great....the staff was welcoming and fast...our rep was Sal and he was very accommodating ...setting up an appt for service was great....the staff was welcoming and fast...our rep was Sal and he was very accommodating More

by torsam10 Verified Customer Verified Customer

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