Sal Graziano | Page 9

Our BMW is our first BMW, we have been purchasing Mercedes in the last 15 years. We wanted to try BMW because we like the design better. We purchased the X5 M60I. The purchase experience was fantas Mercedes in the last 15 years. We wanted to try BMW because we like the design better. We purchased the X5 M60I. The purchase experience was fantastic. So last week I came in for our first service appointment. I was greeted even before I parked, I was led into the service area and introduced to Sal our service manager. Sal was friendly and professional, he to me exactly what they were doing and how long it would take. He also offered to wash the car. Great! Then directed me to the waking room for service. The best one I have been in. I worked in my office work and visited Bill my Sales person. Time flew by, it was ready and clean and parked in a convenient spot for me to pull directly out and go to my office. As they say easy as 1 2 3. I certainly hope this happens this way every time, and I am sure it will. Please give Sal and the boys a big thank you! More

by tsaul Verified Customer Verified Customer

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Sal my advisor is always great. He knows I need my car back fast, and he always gets me in and out. Great service all the time. He knows I need my car back fast, and he always gets me in and out. Great service all the time. More

by rikkiz77 Verified Customer Verified Customer

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Excellent service. Always understand what will be done and when it will be expected to be finished. My service rep, Sal, is always looking out for me. Always understand what will be done and when it will be expected to be finished. My service rep, Sal, is always looking out for me. More

by pscolley0 Verified Customer Verified Customer

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Sal made sure I was aware of all the details, he kept in constant communication throughout the process and gave me all options without pressuring me. constant communication throughout the process and gave me all options without pressuring me. More

by jdhmav Verified Customer Verified Customer

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The 15 word minimum is a nuisance. All of you are professional and courteous. Sal is a wonderful service rep. All of you are professional and courteous. Sal is a wonderful service rep. More

by comrip52 Verified Customer Verified Customer

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I was very disappointed to be shamed about my 2015 BMW being over 10 years old and being told I am lucky they would still service it at the dealership. Seriously, you think that will make me want to buy a being over 10 years old and being told I am lucky they would still service it at the dealership. Seriously, you think that will make me want to buy a new BMW? No. I love my car and I am sure I can find someone who will be more than happy to work on it for me. Respect is important. If I want a new car, I will get one, but not from here. More

by dr.owensrn Verified Customer Verified Customer

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I have been using this dealership for many years and always satisfied. Not once have I ever had a bad experience. Alex in the sales team is awesome. I usually have Caesar in the service team, but this p always satisfied. Not once have I ever had a bad experience. Alex in the sales team is awesome. I usually have Caesar in the service team, but this past visit I had Sal and he was just as awesome! More

by Steve Verified Customer Verified Customer

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Fantastic service as always from Sal. He makes it such an easy experience when I need anything. He makes it such an easy experience when I need anything. More

by GOLFCARTDEPOT4 Verified Customer Verified Customer

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Amazing customer Service! Sal was top notch with amazing communication and making the process easy. Sal was top notch with amazing communication and making the process easy. More

by jackseal1981 Verified Customer Verified Customer

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My advisor was very helpful and answered all questions professionally. I will be back in the future. professionally. I will be back in the future. More

by mzohouri Verified Customer Verified Customer

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