Sal Graziano | Page 8

I have always had great experiences with Ferman BMW, the staff are friendly, polite, professional, and very knowledgeable. staff are friendly, polite, professional, and very knowledgeable. More

by TDI owner 1955 Verified Customer Verified Customer

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Ferman BMW took great care of my car during its annual maintenance. Everyone was friendly, efficient, and kept me updated. Highly recommend their service team! maintenance. Everyone was friendly, efficient, and kept me updated. Highly recommend their service team! More

by Mel Verified Customer Verified Customer

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Good consistent service. Sal is great and is always helpful. Been a return customer for 15 years. Sal is great and is always helpful. Been a return customer for 15 years. More

by MRARN61 Verified Customer Verified Customer

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I have been coming to this dealership since I purchased my car here in 2018. I travel all the way from Springhill. Sal Graziano has been my service person since day one and I come here because of the serv my car here in 2018. I travel all the way from Springhill. Sal Graziano has been my service person since day one and I come here because of the service and treatment from him. He’s always accommodating and trustworthy. And the service department always does a great job taking care of my car that I love so much. More

by MB Verified Customer Verified Customer

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Great service and staff and Sal is always very helpful! they always solves any problems I have with my bmw! they always solves any problems I have with my bmw! More

by Zam Verified Customer Verified Customer

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Wait was long despite being first appointment of the day and I was not receiving r updates like other customers were (I was waiting in the lobby). I also did get directions for the rebate I needed to apply and I was not receiving r updates like other customers were (I was waiting in the lobby). I also did get directions for the rebate I needed to apply for but there was not clarity on the part numbers I needed. It would be very nice if the service coordinator would complete that process for the customer while waiting since there are part numbers involved and considering the investment the customer is making. I was also a little frustrated to hear after the tires were done that my old tires still had quite a bit of life left on them. I would have liked to ask more questions on this and assess if $1700 on tires was absolutely necessary especially during the holiday season. Overall the service was done properly and the coordinator was friendly. Just some tips to go from a 4 to 5 stars. More

by Obrown0604 Verified Customer Verified Customer

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Sal is the best. In my opinion, he is a very valuable asset to Ferman BMW. Thank you Sal, for all of your help In my opinion, he is a very valuable asset to Ferman BMW. Thank you Sal, for all of your help More

by jsanchez24 Verified Customer Verified Customer

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Received great service. Good communication and good customer service skills. Waiting area is very user friendly. Good communication and good customer service skills. Waiting area is very user friendly. More

by gschmelzel Verified Customer Verified Customer

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Simple and Easy Experience! !! I was late for my Appointment and arrived just before Lunch! Sal and his Team went Above and Beyond and has me Service in under 30 Minutes! Truly P !! I was late for my Appointment and arrived just before Lunch! Sal and his Team went Above and Beyond and has me Service in under 30 Minutes! Truly Professional, Friendly Experience! More

by sebringw Verified Customer Verified Customer

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Ferman BMW has exceeded my expectations as far as sales and service. Especially in that I need valet pick up and delivery because of the distance from the dealership. I’ve never had a problem with due to t and service. Especially in that I need valet pick up and delivery because of the distance from the dealership. I’ve never had a problem with due to the fact that my service rep has always been on top of things. I will never miss an opportunity to applaud and promote the dealership and Sal individually. More

by ASALES1948 Verified Customer Verified Customer

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