Sam Alcazar

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re glad to hear our team was friendly and helpful, and that you value our convenient Pick-Up & Delivery service. However, we sincerely apologize for the delay in completing your diagnostic and repair. At Gordie Boucher Ford of Kenosha, we always aim for efficient turnaround times, and your feedback helps us identify where we can improve. We truly appreciate your business and the opportunity to better serve you next time. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear you had an excellent experience and found our staff friendly, helpful, and professional. At Gordie Boucher Ford of Kenosha, we take pride in providing top-quality service for every customer, and we truly appreciate your recommendation. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you enjoy our quick service and friendly staff, and we truly appreciate that you trust us with all your vehicles—Ford and non-Ford alike. At Gordie Boucher Ford of Kenosha, our goal is to deliver dependable care no matter what you drive. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing such detailed feedback. While we’re glad to hear you found our team helpful, friendly, and courteous, we sincerely apologize for the communication and phone system frustrations you experienced. We understand how important timely updates and clear communication are especially when your vehicle is in our care and it’s clear we fell short in keeping you informed throughout the process. Your comments regarding our phone system and communication will be shared directly with our management team so we can address these issues and improve both responsiveness and overall customer experience. At Gordie Boucher Ford of Kenosha, we’re committed to delivering not only quality vehicle service but also the level of support and communication our customers deserve. If there is anything we can do to turn this 2-star experience into a 5-star one, please don’t hesitate to reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700. We truly value your business and hope to earn back your full confidence in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad our Pick-Up & Delivery service has been helpful and convenient, especially in making vehicle care easier for our handicapped customers. At Gordie Boucher Ford of Kenosha, we strive to provide efficient, polite service and hassle free scheduling for all your maintenance needs. We truly appreciate your feedback and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing such wonderful feedback! We’re thrilled to hear that Katie provided a welcoming, professional experience and made sure your concerns were fully addressed. At Gordie Boucher Ford of Kenosha, clear communication, realistic expectations, and attentive care are what we strive for with every customer, and Katie is a great example of that commitment. We truly appreciate your trust and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic feedback! We’re thrilled to hear you enjoyed your experience at Gordie Boucher Ford of Kenosha and that our service and team made such a positive impression. We appreciate the recommendation and we’re glad you enjoyed the cookies too! We look forward to helping you again in the future, whether for sales, service, or fleet needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re thrilled to hear that Mike consistently provides you with honest, reliable, and customer-focused service at Gordie Boucher Ford of Kenosha. It’s great to know that he never over recommends services and always goes above and beyond to make sure your vehicle is well taken care of. We truly appreciate your trust in both Mike and our service department, and we look forward to continuing to provide you with the same dependable care on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We’re glad to hear that most of your service went as planned and that you’ve consistently been happy with our work. That said, we sincerely apologize for the oil residue left behind after your recent service. The oil pan should have been cleaned properly, and we regret the inconvenience this caused with your driveway. At Gordie Boucher Ford of Kenosha, attention to detail and customer satisfaction are always our priorities. We would appreciate the opportunity to make this right and ensure it doesn’t happen again. Please reach out to our Belal Barakat or Karen Cooper @ 262-697-0700 so we can assist you directly. Sal Pappalardo General Manager Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Wade provided excellent service and followed up to ensure your maintenance needs were fully taken care of. At Gordie Boucher Ford of Kenosha, we pride ourselves on customer-focused service, and it’s wonderful to know you felt supported every step of the way And we’re happy you enjoyed the cookies just one of the little touches we love to provide our customers! We appreciate your business and look forward to welcoming you back for your next visit. Sal Pappalardo General Manager