Sam Alcazar

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you experienced. We understand how important clear communication, accurate estimates, and accountability for service errors are and it’s clear we missed the mark in your visit. Not addressing a service error with urgency or an apology, and having a final charge significantly higher than the quoted amount without explanation, is unacceptable. This is not the level of service we strive to deliver at Gordie Boucher Ford of Kenosha. We’d appreciate the opportunity to speak with you directly and make things right. Please contact our Service Manager or General Manager at 262-697-0700 so we can review the situation, address your concerns, and work toward a resolution. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're honored to have earned your trust and loyalty. It means the world to us that you wouldn’t take your vehicles anywhere else no matter the deal. At Gordie Boucher Ford of Kenosha, we’re committed to providing the kind of service that keeps you coming back. We truly appreciate your continued support and look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback and kind words about our service and pickup/delivery, we’re glad those parts of your experience were excellent! However, we sincerely apologize for the disappointing experience with the car wash. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you have some free time coming up we will be sure to hand wash your vehicle just come in and ask for Sal Pappalardo, Also We’ll be sure to address this with our team so we can improve the quality of that service moving forward. If you prefer to opt out next time, just let us know, we’re happy to accommodate. Thank you again for your trust in Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 4-star review! We're glad we could assist with your vehicle service and that the pick-up and delivery option was helpful. At Gordie Boucher Ford of Kenosha, we’re always looking for ways to make your experience more convenient. We appreciate your feedback and look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear that Katie was able to quickly get the part you needed and resolve the issue right away. At Gordie Boucher Ford of Kenosha, we’re committed to providing fast, efficient, and helpful service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for your heartfelt review! We're truly honored to have made such a positive impact during your visit. Hearing that you’ve never been treated this well in your 82 years means the world to us. Thank you for the great words about myself and the rest of my team. At Gordie Boucher Ford of Kenosha, treating every guest with kindness, respect, and care is what we’re all about. We look forward to welcoming you back anytime! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're thrilled to hear that your vehicle selection and buying experience was seamless and stress-free. Providing excellent customer service and clear communication is what we strive for at Gordie Boucher Ford of Kenosha, and it’s great to know our team delivered. We truly appreciate your recommendation and are grateful for the opportunity to serve you. We look forward to seeing you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're so glad to hear that you found our team friendly and helpful, and that you're enjoying our beautiful new building and state-of-the-art service center. At Gordie Boucher Ford of Kenosha, we’re committed to providing an exceptional experience in every part of the dealership. We truly appreciate your kind words and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're thrilled to hear that your experience at Gordie Boucher Ford of Kenosha was seamless and stress-free. A big shoutout to Ross for providing excellent communication and top-notch service throughout your purchase. We truly appreciate your recommendation and look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your candid feedback. We're sorry to hear that your experiences haven’t met your expectations—we take that seriously. At Gordie Boucher Ford of Kenosha, we’re committed to doing better and truly appreciate that you’re willing to give us another chance. If you’d be open to sharing more details about how we can improve, we’d love the opportunity to make things right and provide the level of service you deserve. Sal Pappalardo General Manager