Sam Azar | Page 10

Sam is knowledgeable about vehicles and always explains what needs to be done and why. He listens to all your questions and concerns and gives best solutions. Friendly personality is a plus makes you feel what needs to be done and why. He listens to all your questions and concerns and gives best solutions. Friendly personality is a plus makes you feel like family. More

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The dealership made special accommodations for me to allow me to keep my appointment the following day after the wrong part was ordered and couldn’t be installed allow me to keep my appointment the following day after the wrong part was ordered and couldn’t be installed More

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Professional and engaging customer experience. The feedback on the service of my vehicle was exceptional. The feedback on the service of my vehicle was exceptional. More

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My service was timely and Jarrett kept me well informed. The waiting room, including beverage amenities, was excellent. The waiting room, including beverage amenities, was excellent. More

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Service was fast and well done. Customer waiting area was excellent. Very very very satisfied. Customer waiting area was excellent. Very very very satisfied. More

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Everyone is very pleasant. Sam is very accommodating. Appointments are easy to make, and when needed, they are very willing to pick up your car and return it when service is co Sam is very accommodating. Appointments are easy to make, and when needed, they are very willing to pick up your car and return it when service is completed. More

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The dealership is maxing fast great communication and very efficient to the customers needs thank you so much very efficient to the customers needs thank you so much More

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Great service ever ! Professional and quick to solve any problems or needs about maintenance or repairs Professional and quick to solve any problems or needs about maintenance or repairs More

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Julio was Curtious, Respectful, Knowledgeable, and Helpful, my Family's Honda is running smoother now, all Thanks to everyone at Lehigh Valley Honda Auto Mile, keep up the great work everyone, my Fami Helpful, my Family's Honda is running smoother now, all Thanks to everyone at Lehigh Valley Honda Auto Mile, keep up the great work everyone, my Family and I will see you on our Car next service.... Sincerely, The Hajzeraj's More

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I went to get a recall handled, they also did my inspection while I was there. They did offer a Lyft there and back which was nice and appreciated and while they did offer to do some optional servic inspection while I was there. They did offer a Lyft there and back which was nice and appreciated and while they did offer to do some optional services that seemed quite expensive, they weren't pushy and being able to choose online and communicate via text was quite nice. The reason why I left 3 stars and was unhappy with the experience was because it was extremely cold out, single digit temperatures and when I picked up the car I paid then they said they would bring the car right out to me and just to wait outside. I sat there for 15 minutes quite cold waiting for the car until I went back inside and asked what was going on. The guy asked what car I had, grabbed my keys which were just sitting inside on some key rack they had and walked outside with me to find it. Then said sorry they were just busy. Why not just give me my keys? If they knew it would take even close to that long then why not just give me the car keys? I'd rather walk a little farther to find my own car than sit outside for 15 minutes+ waiting only to find no one even had the keys or was on the way out. How much longer would I have sat out there waiting? Then they offered a car wash which would have been nice but I had to go pick up my sister from school, something I didn't think I'd be late for because I've never had just picking up a car take that long. I know 15 minutes isn't the end of the world but telling me to wait and someone would bring the car right around when it's crazy cold out then just letting them sit outside is pretty bad customer service. Then me having to go and find them just to find the keys were sitting there hidden from me just inside. Not great. To be clear I had no issues with Sam, he was nice and helpful. It was only the person who told me after I paid just to wait outside while no one brought the car around. More

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