Sam Azar | Page 39

Everytime I service at Honda I deal with Sammy. Sammy goes above and beyond every time. She always makes me feel like a valued and respected customer and makes me feel like I'm a part of her family Sammy goes above and beyond every time. She always makes me feel like a valued and respected customer and makes me feel like I'm a part of her family. She's always smiling and eager to help. She's extremely communicative about what's going on with my car. Also please relay to the technician, as per my paperwork was Isaac thank you for the video and thank you for a job well done. My car has never run smoother. I'm beyond pleased with the service. More

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Very good stuff two thumbs up ! Smiles all around great job Pat on the back Smiles all around great job Pat on the back More

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Sam and Bruce rule! !! Best service ever with these two individuals, Sam and Bruce best !! Best service ever with these two individuals, Sam and Bruce best More

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Honda Lehigh Valley is always professional and the service is phenomenal every single time! Every experience I have had has been nothing but positive. service is phenomenal every single time! Every experience I have had has been nothing but positive. More

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Totally satisfied with a ten rating. Would not bring my car to any other services. Would not bring my car to any other services. More

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I’ve bought 3 cars from this dealership and Sam azar is the best advisor I’ve ever had to deal with the best advisor I’ve ever had to deal with More

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Sam is the best adviser. Through 5 Honda vehicles he was taking care of all my needs and service. Great Honda service center.. Through 5 Honda vehicles he was taking care of all my needs and service. Great Honda service center.. More

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I initially had planned to have my vehicle serviced later in the week, however thinks interject one’s plans…nite prior to having service, on a return trip home the TPMS indicator rose it’s ugly intentions. P in the week, however thinks interject one’s plans…nite prior to having service, on a return trip home the TPMS indicator rose it’s ugly intentions. Parked vehicle upon returning home, gave visual inspection on tires; of which nothing looked concerning. Subsequently, I retired for the nite with anticipation of outcome of the indicator TPMS light. Checked tires next day(Monday) and still no indication of any major issues with tires…due to this incident, I changed my plans of having express service later in the week, the tire issue preempted that and I arrived Monday at approximately 2:30 p.m.to utilize the discount coupon reflecting tire rotation and oil change with 25% discount if service was performed between hours of 2-7 p.m. after leaving vehicle under tent and checking in, I had Sam as service representative. He questions me what was needed for visit and I explain oil change, rotate tires and informed him TPMS indicator was triggered…upon he asks, “Did you make an appointment?” I respond no and for the numerous situation I had with my previous vehicles that the TPMS tripped, I never had to make an appointment for it to be addressed and resolved. Hr seemed to be taken aback by this and then said, “it’ll be taken care of.” Well to say I was the one taken aback by his response. In all the years since becoming a staunch Honda member since 2008, every vehicle I have owned since then the TPMS indicator has tripped numerous times on each vehicle and NEVER was I required to make an appointment to have it resolved. So my question is, in the future will be necessary to have a scheduled appointment to have it addressed? As for express service, I am aware that there is reconstruction ongoing, however I’ve never had to wait over two hours for an oil change and tire rotation. Another question, will this be the normal in the future for express service for those services? Or do I make future appointments to have a timely service! Then end result is that I missed a critical personal appointment that was scheduled at 5:00 p.m. that I had to pay a penalty for missed arrival. In all the years, I’ve never had to ask at desk when will vehicle be ready, it just never took that long in prior visits. My vehicle and cashier was checked out at 4:33 p.m., which was too late for me to arrive for my 5:00 p.m. appointment. If I had any indication of time constraints, I’d of just requested TPMS be addressed and return another day for other services. As for coupon discounts, Sam overlooked the entire offer and I had to request he review the coupons to have the benefit deducted from my bill…by requesting so, my bill was reduced by half for Monday’s visit. So to say, I had a disappointing visit this trip and will be more proactive to utilize the “Express Service” expectation; prior to leaving my vehicle. More

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Sam was great and professional. He helped us get our vehicle repaired in a timely manner. He helped us get our vehicle repaired in a timely manner. More

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I had an appointment for service. I arrived only minutes before and signed in. Car was immediately taken back to the shop. From beginning to end I was back in the car in just over one I arrived only minutes before and signed in. Car was immediately taken back to the shop. From beginning to end I was back in the car in just over one hour for state inspection, oil change, and filter. Changed differential fluid and did the full 25,000 mile point inspection. I am pleased More

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