Sam Chau
Sam Chau at Westside Lexus

Sam Chau | Page 39

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
470 Reviews
4.7

470 Reviews

Write a Review

Dealership Experience

6 yrs, 11 mos

Languages Spoken

Cantonese Cantonese

English English

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470 Reviews of Sam Chau

July 14, 2021

Dealership Rating
Employee Rating

After four weeks of having my car they still had not registered my plates so I was unable to pick up the plates I’d ordered. Dealership would not return calls or emails. Awful service! More

by Larchinal5
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kim Jessee, Frank Mata

Jul 29, 2021

Westside Lexus responded

I am very sorry to hear about the delay with your plates, and for the lack of effective communication on our part. We expect a much more smooth and seamless experience for our guests and I would like to step in and do what I can do to help. Please give me a call directly and I will be happy to assist. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 08, 2021

Dealership Rating
Employee Rating

Our experience with Westside Lexus was one of the best we have ever had. Gonzo was very knowledgeable about the model we purchased and took time to go over the features of the car. Even came in on Monday mor More

by Leeanne Watson
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gonzo Jimenez

Jul 09, 2021

Westside Lexus responded

Leeanne - thank you for posting about your 5-star experience with Gonzo & Sam at Westside Lexus. We're thrilled to hear that they helped you into a suitable vehicle and we wish you safe travels!

July 07, 2021

Dealership Rating
Employee Rating

I love this dealership!!! They are very polite and professional and my sales guy, Danny Garza, was outstanding and Sam also. I was at Sterling McCall Lexus before I went here and the difference is lik More

by CSAN5000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Garza

Jul 08, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we will certainly let Danny and Sam know that you appreciate their help. We hope to see you again sometime!

July 06, 2021

Dealership Rating
Employee Rating

Beautiful, clean dealership with kind sales and finance professionals. Not my first purchase, won’t be my last. My entire family purchases their cars from here! More

by Stephanie K
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Jul 06, 2021

Westside Lexus responded

Stephanie - Thank you for the great feedback! We are thrilled to hear that you and your family have had such successful purchase experiences working with us. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you again at Westside Lexus!

July 04, 2021

Dealership Rating
Employee Rating

Is very attractive and well arranged. Our agent, Gonzo, was very courteous and informative. We were pleased with him and he answered all our questions. More

by cabarrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gonzo Jimenez

Jul 06, 2021

Westside Lexus responded

Thank you for posting about your experience working with Gonzo! We love to hear that he provided informative service so you could be confident in your purchase. Congratulations and safe driving!

June 30, 2021

Dealership Rating
Employee Rating

I have had a Lexus since 1991. The dealership had been wonderful! Reason I stayed ! More

by atellgram
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Byers

Jun 30, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your business over the years and hope to see you back at Westside Lexus. Safe travels!

June 30, 2021

Dealership Rating
Employee Rating

Everyone from sales to finance was super friendly. From the time we entered the door until the moment we left, we had a great experience. More

by Thao1010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2021

Westside Lexus responded

What a great review! We are so happy to hear that you enjoyed working with our Westside Lexus team to get into your new vehicle. Congratulations and thank you for your business! We hope to see you down the road.

June 29, 2021

Dealership Rating
Employee Rating

Helpful and caring management. Clean and open environment. Worked with me to figure out the best package possible. Helped me understand all the features on my car. More

by elizabethphur
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Jessee

Jun 29, 2021

Westside Lexus responded

Thank you for the great review, Elizabeth! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

June 29, 2021

Dealership Rating
Employee Rating

Westside Lexus and Joey were great. Very easy to work with. More

by mccormacklj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard

Jun 29, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that Joey took such good care of you here at Westside Lexus, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

June 29, 2021

Dealership Rating
Employee Rating

Everyone from sales, to finance, to technology were fast, friendly, and extremely helpful. I have purchased many cars and thus has been the best experience to date. More

by carrie8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Fikaris , Travis

Jun 29, 2021

Westside Lexus responded

Carrie, it makes our day to hear that our team gave you the best car-buying experience you have ever had! Thank you for trusting Westside Lexus with your business, and for taking the time to share a great review. Safe travels in your new ride!

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