Sam Chau
Sam Chau at Westside Lexus

Sam Chau | Page 40

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
487 Reviews
4.7

487 Reviews

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Dealership Experience

7 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

English English

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487 Reviews of Sam Chau

August 05, 2021

Dealership Rating
Employee Rating

Great respectful and knowledgeable salesperson. It was a very pleasant experience. I would happily recommend your dealership to those car shopping. Thanks again for making this a seamless experience! More

by svoinis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chong Lee , Dallas Chamberlain

Aug 05, 2021

Westside Lexus responded

It was so kind of you to share your experience with us! We are proud to have earned your business here at Westside Lexus. Enjoy the new ride!

August 04, 2021

Dealership Rating
Employee Rating

A first-class operation. This is my third Lexus and part of my decision process is the way I am treated during the life of the vehicle, i.e. when the car needs maintenance or repair, not just during the pur More

by Suerob48
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff

Aug 10, 2021

Westside Lexus responded

Thank you for the glowing review! We're thrilled to hear that we're delivering the world-class customer experience we strive for across all departments. Safe travels in your newest vehicle! - your friends at Westside Lexus

August 02, 2021

Dealership Rating
Employee Rating

Merrill, Sales representative was excellent. He genuinely cared about what I wanted in a car and made me feel like family. Thank you so much. More

by seebelinda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Merrell Middleton

Aug 02, 2021

Westside Lexus responded

It's great to hear that Merrill was so caring and worked hard to get the car you wanted. Thanks for your business. --The Team at Westside Lexus

July 30, 2021

Dealership Rating
Employee Rating

Catalina was so courteous, professional, and such a sweetheart! I was not planning to purchase a vehicle at all but made it happen with only one phone call and less than a 2 hour wait upon my arrival t More

by Gratefulone365
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Catalina Kurdiyeh

Aug 02, 2021

Westside Lexus responded

Thank you for taking time to commend Catalina and our Westside Lexus team! We are so happy to hear that your purchasing process went smoothly and we truly appreciate your repeat business. Congratulations on your new ride! We wish you safe and happy driving.

July 27, 2021

Dealership Rating
Employee Rating

Excellent service. Would highly recommend. I have purchased 3 vehicles from Westside Lexus and my experience has always been excellent in all departments. Thank you More

by Sherylcody
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis Buck, Alex Winnicki

Jul 27, 2021

Westside Lexus responded

Sheryl - thanks for your continued support of Westside Lexus. We're happy to hear that our team always takes care of you and we wish you safe travels!

July 19, 2021

Dealership Rating
Employee Rating

Wonderful salesmen. He was super helpful in selection and content of our RX350L. Provided personal tech training and after delivery follow up. A GREAT Experience!! More

by bennetlk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Jul 19, 2021

Westside Lexus responded

We are so pleased to hear about your positive car-buying experience with the Westside Lexus team! Congratulations on your new Lexus RX 350L and we hope to see you again next time. Enjoy!

July 15, 2021

Dealership Rating
Employee Rating

Great service, really enjoyed the car buying experience. John my salesman was wonderful to work with . I was able to drive multiple cars and choose the right one for me and my family. More

by DEANNA.WENDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Parish

Jul 15, 2021

Westside Lexus responded

We're so happy that you enjoyed your car purchasing experience and that you found the right car for you. Thanks so much for your great review of Westside Lexus, Deanna!

July 14, 2021

Dealership Rating
Employee Rating

After four weeks of having my car they still had not registered my plates so I was unable to pick up the plates I’d ordered. Dealership would not return calls or emails. Awful service! More

by Larchinal5
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kim Jessee, Frank Mata

Jul 29, 2021

Westside Lexus responded

I am very sorry to hear about the delay with your plates, and for the lack of effective communication on our part. We expect a much more smooth and seamless experience for our guests and I would like to step in and do what I can do to help. Please give me a call directly and I will be happy to assist. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 08, 2021

Dealership Rating
Employee Rating

Our experience with Westside Lexus was one of the best we have ever had. Gonzo was very knowledgeable about the model we purchased and took time to go over the features of the car. Even came in on Monday mor More

by Leeanne Watson
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gonzo Jimenez

Jul 09, 2021

Westside Lexus responded

Leeanne - thank you for posting about your 5-star experience with Gonzo & Sam at Westside Lexus. We're thrilled to hear that they helped you into a suitable vehicle and we wish you safe travels!

July 07, 2021

Dealership Rating
Employee Rating

I love this dealership!!! They are very polite and professional and my sales guy, Danny Garza, was outstanding and Sam also. I was at Sterling McCall Lexus before I went here and the difference is lik More

by CSAN5000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Garza

Jul 08, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we will certainly let Danny and Sam know that you appreciate their help. We hope to see you again sometime!

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