Sam Chau
Sam Chau at Westside Lexus

Sam Chau | Page 40

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
482 Reviews
4.7

482 Reviews

Write a Review

Dealership Experience

7 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

English English

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482 Reviews of Sam Chau

July 19, 2021

Dealership Rating
Employee Rating

Wonderful salesmen. He was super helpful in selection and content of our RX350L. Provided personal tech training and after delivery follow up. A GREAT Experience!! More

by bennetlk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Jul 19, 2021

Westside Lexus responded

We are so pleased to hear about your positive car-buying experience with the Westside Lexus team! Congratulations on your new Lexus RX 350L and we hope to see you again next time. Enjoy!

July 15, 2021

Dealership Rating
Employee Rating

Great service, really enjoyed the car buying experience. John my salesman was wonderful to work with . I was able to drive multiple cars and choose the right one for me and my family. More

by DEANNA.WENDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Parish

Jul 15, 2021

Westside Lexus responded

We're so happy that you enjoyed your car purchasing experience and that you found the right car for you. Thanks so much for your great review of Westside Lexus, Deanna!

July 14, 2021

Dealership Rating
Employee Rating

After four weeks of having my car they still had not registered my plates so I was unable to pick up the plates I’d ordered. Dealership would not return calls or emails. Awful service! More

by Larchinal5
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kim Jessee, Frank Mata

Jul 29, 2021

Westside Lexus responded

I am very sorry to hear about the delay with your plates, and for the lack of effective communication on our part. We expect a much more smooth and seamless experience for our guests and I would like to step in and do what I can do to help. Please give me a call directly and I will be happy to assist. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 08, 2021

Dealership Rating
Employee Rating

Our experience with Westside Lexus was one of the best we have ever had. Gonzo was very knowledgeable about the model we purchased and took time to go over the features of the car. Even came in on Monday mor More

by Leeanne Watson
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gonzo Jimenez

Jul 09, 2021

Westside Lexus responded

Leeanne - thank you for posting about your 5-star experience with Gonzo & Sam at Westside Lexus. We're thrilled to hear that they helped you into a suitable vehicle and we wish you safe travels!

July 07, 2021

Dealership Rating
Employee Rating

I love this dealership!!! They are very polite and professional and my sales guy, Danny Garza, was outstanding and Sam also. I was at Sterling McCall Lexus before I went here and the difference is lik More

by CSAN5000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Garza

Jul 08, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we will certainly let Danny and Sam know that you appreciate their help. We hope to see you again sometime!

July 06, 2021

Dealership Rating
Employee Rating

Beautiful, clean dealership with kind sales and finance professionals. Not my first purchase, won’t be my last. My entire family purchases their cars from here! More

by Stephanie K
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Jul 06, 2021

Westside Lexus responded

Stephanie - Thank you for the great feedback! We are thrilled to hear that you and your family have had such successful purchase experiences working with us. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you again at Westside Lexus!

July 04, 2021

Dealership Rating
Employee Rating

Is very attractive and well arranged. Our agent, Gonzo, was very courteous and informative. We were pleased with him and he answered all our questions. More

by cabarrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gonzo Jimenez

Jul 06, 2021

Westside Lexus responded

Thank you for posting about your experience working with Gonzo! We love to hear that he provided informative service so you could be confident in your purchase. Congratulations and safe driving!

June 30, 2021

Dealership Rating
Employee Rating

I have had a Lexus since 1991. The dealership had been wonderful! Reason I stayed ! More

by atellgram
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Byers

Jun 30, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your business over the years and hope to see you back at Westside Lexus. Safe travels!

June 30, 2021

Dealership Rating
Employee Rating

Everyone from sales to finance was super friendly. From the time we entered the door until the moment we left, we had a great experience. More

by Thao1010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2021

Westside Lexus responded

What a great review! We are so happy to hear that you enjoyed working with our Westside Lexus team to get into your new vehicle. Congratulations and thank you for your business! We hope to see you down the road.

June 29, 2021

Dealership Rating
Employee Rating

Helpful and caring management. Clean and open environment. Worked with me to figure out the best package possible. Helped me understand all the features on my car. More

by elizabethphur
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Jessee

Jun 29, 2021

Westside Lexus responded

Thank you for the great review, Elizabeth! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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