Sam Chau
Sam Chau at Westside Lexus

Sam Chau | Page 38

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
482 Reviews
4.7

482 Reviews

Write a Review

Dealership Experience

7 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

English English

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482 Reviews of Sam Chau

August 31, 2021

Dealership Rating
Employee Rating

Truly the best car dealership in Houston. Alex Owens went above and beyond to make this an enjoyable and easy experience! Will recommend this dealership to everyone I know. More

by M Willis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Owens

Sep 01, 2021

Westside Lexus responded

Thank you for your review of Westside Lexus! We are happy to hear your buying experience working with Alex was a positive one! We look forward to working with you again soon.

August 29, 2021

Dealership Rating
Employee Rating

Jeff was very helpful in taking the time to go over the vehicle features with me. He has great customer service. The transaction was smooth and efficient. More

by miarn04
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Jones

Aug 29, 2021

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that Jeff and the team delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Westside Lexus down the road!

August 29, 2021

Dealership Rating
Employee Rating

Excellent service Mark and Sam are the best. We are very pleased that we purchased the new car with the best service and friendly. Thanks you More

by khvp
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon

Aug 29, 2021

Westside Lexus responded

Thank you for the glowing feedback and for being a valued Westside Lexus customer! We hope you continue to love your new car for years to come! Safe travels!

August 25, 2021

Dealership Rating
Employee Rating

Excellent dealership. Have bought 2 cars from Westside and can highly recommend both their sales and service. The sales department is knowledgeable about the cars and carefully explains the features. Havi More

by Ebgoodwinco
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura Brown , Alex Ruata, Shekhar Shroff

Aug 26, 2021

Westside Lexus responded

We are delighted to hear that you've had great experiences with both our sales and service teams! It means a lot that our service continues to stand out to you, and we will certainly pass along your thanks to Laura and the rest of the Westside Lexus staff. Have a great day!

August 25, 2021

Dealership Rating
Employee Rating

Despite current low inventory, the experience was excellent and we were able to walk away with a car we love! Very professional and not pushy at all. Alex was transparent and straightforward with all More

by nicole
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Aug 25, 2021

Westside Lexus responded

It is great to hear that we had what you were looking for, Nicole! We will be sure to pass along your thanks to Alex so he knows his commitment to customer satisfaction was recognized. Enjoy the new ride and thank you for choosing Westside Lexus!

August 24, 2021

Dealership Rating
Employee Rating

The purchase of my new Lexus went perfectly! Everyone was very professional. The current inventory is low, however there was a suitable car available for purchase. More

by dworden_1
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn An

Aug 24, 2021

Westside Lexus responded

Congratulations on your new vehicle! We are thrilled that our team made the purchase process so smooth and seamless and we appreciate you stopping by to share your experience. Thank you from all of us at Westside Lexus!

August 24, 2021

Dealership Rating
Employee Rating

Tim Easterling was very helpful with low car sales pitch. I told him what I want and he was helpful at finding the right car for me. He also took care of my rental car since it was after hours for the rental More

by kristi1012
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Easterling

Aug 24, 2021

Westside Lexus responded

Kristi - At Westside Lexus we strive to pair our customers with the best options for them and we are delighted to hear that Tim helped you drive home in the right car for you. Congratulations! We appreciate your business and kind review.

August 23, 2021

Dealership Rating
Employee Rating

The people are very friendly and the service is fast and professional. I had my financing in hand, and I was in and out in an hour. More

by jmquayhagen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Catalina Kurdiyeh

Aug 23, 2021

Westside Lexus responded

Thanks for your great review and your confidence in Westside Lexus!

August 20, 2021

Dealership Rating
Employee Rating

Service department is the best. Make an appointment show up, talk briefly with rep. Wait or loaner car. Easy in and out. Sales process take way too long. Too much chit chat, should be able to complete More

by JAMES.TOMFORDE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann

Aug 20, 2021

Westside Lexus responded

James - We are grateful for this feedback. We are always looking for ways to improve the customer experience, and we appreciate you taking the time to share. Thank you for your confidence in our team to get the job done, and please don't hesitate to reach out if there is anything more I can do to assist you. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 19, 2021

Dealership Rating
Employee Rating

The dealership had many vehicles to chose from and that was a pleasant surprise. The staff I did meet was friendly and approachable. My Salesman, Shannon George was very patient with me and my questions. More

by EWENDOLYNGAYDEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shannon George

Aug 19, 2021

Westside Lexus responded

Thanks for the review of Westside Lexus! We're glad that you enjoyed our great selection of vehicles, and we thank you for your business! Happy driving.

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