I am writing this review to warn anyone considering
doing business with Sloane Toyota. What happened to me was not a simple mistake — it was a pattern of negligence, dishonesty, and complete lack of ac
doing business with Sloane Toyota. What happened to me was not a simple mistake — it was a pattern of negligence, dishonesty, and complete lack of accountability that put my safety at risk and caused me thousands of dollars in losses.
After my lease ended, I went to purchase the car I had been driving for years. They ran my credit, submitted the financing, and I was fully approved. But after the approval came through, they abruptly refused to sell me the car and did not give me any option, explanation, or alternative. They simply dismissed me.
During their inspection, they opened the hood and failed to secure it properly, yet still allowed me to drive the vehicle off the lot. The next day, while I was on the highway, the hood flew open at full speed, destroyed the windshield, and left the car undrivable. I had to call 911, and the vehicle was towed. This was an extremely dangerous situation that could have caused a serious accident.
Instead of taking responsibility for their negligence, the dealership tried to shift all blame onto me. They constantly changed their repair estimates—from $4,000 to $5,000, then $8,000, and later I received a bill for over $10,000 for mileage and wear that did not match anything they had previously told me. Nothing was consistent, transparent, or honest.
I provided documents, photos, and proof, yet I was met with contradictions, excuses, and misinformation at every step. At no point did they acknowledge the dangerous condition they created or the financial damage it caused me.
My experience with this dealership was defined by:
Dangerous negligence
Contradictory information
Unexpected charges
Refusal to take responsibility
Misleading and evasive behavior
No transparency and no solutions
Customers deserve honesty and safety — I received neither.
I strongly urge anyone considering this dealership to think twice, get EVERYTHING in writing, and be extremely cautious. What happened to me should never happen to anyone.
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by weneliz01
Feb 05, 2026 -
Sloane Toyota of Philadelphia responded
Wendolyne, I would like to clarify a few things. When you came in, we informed you that the vehicle was severely damaged. The deal was never approved, and the judge ruled in the dealership's favor. Therefore, the content of this review is completely false.
Best,
Brett Younger - General Manager - (215) 305-5000
Feb 05, 2026 -
weneliz01 responded
Your response actually confirms exactly what happened.
You claim the vehicle was “severely damaged,” yet your staff opened the hood, failed to secure it properly, and still allowed me to leave the dealership driving it.
No reputable dealership would ever let a customer drive a “severely damaged vehicle” off the lot—unless the damage was caused by your own negligence.
That is exactly what happened, and the 911 report and tow documentation prove it.
You also claim the deal was “never approved,” but I have the actual approval record from Toyota Financial.
You ran my credit, submitted the application, received the approval, and THEN changed your story and refused to sell me the vehicle without offering any alternative.
That is not a misunderstanding—that is dishonesty.
Finally, your statement that “the judge ruled in the dealership’s favor” is completely false.
If that were true, I would not be in the process of collecting the judgment that I WON.
Anyone can verify that your claim is not accurate.
Everything in my review is documented with photos, official reports, written correspondence, and Toyota Financial records.
Your response is full of contradictions that only confirm exactly why I wrote this review.
I stand by every word.
This dealership is no good took my wife’s RAV4 in for a
recall. They just parked it outside after they did the job and broke the hood and nobody wanted to take responsibility for it and then one of the tec
recall. They just parked it outside after they did the job and broke the hood and nobody wanted to take responsibility for it and then one of the technicians that got a ball head was getting really smart and nasty do not go there they overcharge for everything.
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by skullnbones123
Nov 10, 2025 -
Sloane Toyota of Philadelphia responded
I'm very sorry to hear about the issues you faced during your visit and the way it was handled. That doesn't align with the high standards of service we aim to provide, and I'd like to see how we can rectify the situation. When you have a moment, please give me a call. Thank you, Ray Hildenbrand - Service Manager - 215-742-9302
Everything went great I have a safe car that’s reliable
thanks to Sam he went and set it up to get me a great deal..
thanks to Sam he went and set it up to get me a great deal..
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by awex1990
Sep 03, 2025 -
Sloane Toyota of Philadelphia responded
Thank you for highlighting Sam’s help! We appreciate your business and we hope to see you again at Sloane Toyota of Philadelphia. Enjoy your new car!
Sam did a great job, he helped fine me an affordable and
awesome deal. Highly recommend.
awesome deal. Highly recommend.
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by mocasio1774
Aug 27, 2025 -
Sloane Toyota of Philadelphia responded
We are glad to hear that Sam found you a great deal at an affordable price! Thanks for choosing Sloane Toyota of Philadelphia.
Everything went well great job good everything Sam Fareri
was great recommend family and friend greeat work Sam Fareri
was great recommend family and friend greeat work Sam Fareri
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by Kheeto1988
Aug 26, 2025 -
Sloane Toyota of Philadelphia responded
We're thrilled to hear you had a great experience with Sam and our team! Thank you for recommending Sloane Toyota of Philadelphia.
Everything went well.
He want me to write Yes.E everything went well. Everything was good with the vehicle. Both husband and wife likes the vehicle. We had a great deal. I
He want me to write Yes.E everything went well. Everything was good with the vehicle. Both husband and wife likes the vehicle. We had a great deal. I took a little time, but if they get approved and we’re happy about that. We like Sam Ferrari and dad. Thanks.
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by roynerbf
Jun 04, 2025 -
Sloane Toyota of Philadelphia responded
We're delighted to hear that you and your husband are enjoying the vehicle from Sloane Toyota of Philadelphia! It's great to know Sam and his team made sure everything went smoothly. Thanks for sharing your experience with us!
Excellent service and good deal Sam father was great
everything went well family and frirnds
everything went well family and frirnds
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by Varghesesam1
May 12, 2025 -
Sloane Toyota of Philadelphia responded
Thank you for sharing this praise for Sam and leaving Sloane Toyota of Philadelphia your five stars!
Thank you Sam for all your help.
Very friendly and helpful. Love my new car !
Very friendly and helpful. Love my new car !
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by Lovemeloveu83
Feb 27, 2025 -
Sloane Toyota of Philadelphia responded
Thank you for taking the time to review Sloane Toyota of Philadelphia!
Great Service from Johnson answered all my questions and
the team at Toyota was nice and very friendly!!! Highly recommend them to anyone who is looking for a new or used Toyota..
the team at Toyota was nice and very friendly!!! Highly recommend them to anyone who is looking for a new or used Toyota..
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by Conchris75
Jan 23, 2025 -
Sloane Toyota of Philadelphia responded
We're delighted to hear that Johnson and the team at Sloane Toyota of Philadelphia provided you with great service! Thank you for recommending us, and we hope you're enjoying your new or used Toyota.
Sam Fareri and Brett Younger did a great job on heping me
get home safely with my new car will recommend family and friends
get home safely with my new car will recommend family and friends
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by Moore-linda1
Dec 27, 2024 -
Sloane Toyota of Philadelphia responded
Thank you for recommending us! We're delighted to hear that Sam and Brett provided excellent service at Sloane Toyota of Philadelphia. Enjoy your new car!