Sam Heidel | Page 3

Always pleasant experience. People always considerate and available for questions Quite waiting area made good for reading People always considerate and available for questions Quite waiting area made good for reading More

by mwyatt50 Verified Customer Verified Customer

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Misleading. Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “requ Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “required” oil More

by LRUBIO_16 Verified Customer Verified Customer

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We bought a used car from Toyota of Rockwall that supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the engine oil cooler. When we called them about it, we got the run around and after speaking with several different people, we were told there was no warranty. All of their used vehicles come with it according to their website which we had a screenshot of. Shortly after letting them know that, they decided that we did have the warranty so we took the car in. They replaced the radiator but insisted the other leak wasn’t covered even though it was in the cooling system which was a covered system according to the warranty. A very stressful experience, so needless to say, we would not recommend them. More

by AprilW Verified Customer Verified Customer

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Very easy to schedule. Quickly registered at dealership and they were fished in under an hour on a Saturday. Very pleased. Quickly registered at dealership and they were fished in under an hour on a Saturday. Very pleased. More

by uteppt2000 Verified Customer Verified Customer

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The staff are friendly, inviting and professional. The customer seating area is clean, comfortable and the smell of warm cookies is a plus. Thank you for having beverages for costumers. The customer seating area is clean, comfortable and the smell of warm cookies is a plus. Thank you for having beverages for costumers. More

by sslewisslp Verified Customer Verified Customer

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I was disappointed that you guys don’t wash vehicles or vacuum after maintenance services anymore. We have purchased several Toyota’s and this used to be a standard service. It was something that stood out vacuum after maintenance services anymore. We have purchased several Toyota’s and this used to be a standard service. It was something that stood out as an extra perk to us. The appointment was quick and I had no issues with the service itself. More

by tdv_22 Verified Customer Verified Customer

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We love Toyota of Rickwzl! We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service c We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service center, every time we go there! Give them a chance, you will love them! More

by linda.white_elmo Verified Customer Verified Customer

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The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept texting the phone number on file which was my mom's, she was working and had to text me everything they texted her, but they knew she was not the one that was there! More

by alonzo1207 Verified Customer Verified Customer

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Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour, I was in and out for an oil change and tire rotation in less than one hour, More

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Clean professional and friendly. We have had a great experience w Toyota of Rockwall. Always so friendly. We have had a great experience w Toyota of Rockwall. Always so friendly. More

by fergusonsharon62 Verified Customer Verified Customer

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