Sam Heidel | Page 3

Very helpful & friendly from the minute I got there, and Sam walked me through the service process, and made me feel very comfortable. My 1st Toyota, and I'm glad I found good support so close to home. Sam walked me through the service process, and made me feel very comfortable. My 1st Toyota, and I'm glad I found good support so close to home. More

by lautizidj Verified Customer Verified Customer

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Me and my Wife pulled into the Sevice bay. Her car was ready for pick up, mine had a appointment. Got out of truck and waited for almost 10 min before my Wife said I'm going inside because no Her car was ready for pick up, mine had a appointment. Got out of truck and waited for almost 10 min before my Wife said I'm going inside because nobody is coming out More

by jms62703 Verified Customer Verified Customer

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Quick, easy and reliable. Everyone was nice and informative and didn’t leave us with questions. Everyone was nice and informative and didn’t leave us with questions. More

by gisel.paco Verified Customer Verified Customer

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Sam was helpful and knowledgeable. He did not pressure me on getting recommended maintenance. He made sure, too, that my vehicle got cleaned. He did not pressure me on getting recommended maintenance. He made sure, too, that my vehicle got cleaned. More

by fevasco56 Verified Customer Verified Customer

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I brought my car in with electrical problems. The driver’s door lock wasn’t working right and neither were the windshield wipers. $415 and almost an entire day later I left with the same problems The driver’s door lock wasn’t working right and neither were the windshield wipers. $415 and almost an entire day later I left with the same problems. I may possibly never return there again. I hope I can find a mechanic not associated with a dealership who can treat me better. More

by julie.gustafson84 Verified Customer Verified Customer

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The service was great! ! Easy to set up using the app and the service department was quick and easy! They are great about keeping me informed with texts during the entire p ! Easy to set up using the app and the service department was quick and easy! They are great about keeping me informed with texts during the entire process! More

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They worked to repair the handle in my truck. Had an appointment and I had an appointment and they took the truck right in completed the job and let me know that it was finished so far it has bee Had an appointment and I had an appointment and they took the truck right in completed the job and let me know that it was finished so far it has been great. More

by bmq1952 Verified Customer Verified Customer

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I recently brought my new vehicle back to Toyota of Rockwall for its first scheduled maintenance, and I was very pleased with the experience. The service team was friendly, professional, and made th Rockwall for its first scheduled maintenance, and I was very pleased with the experience. The service team was friendly, professional, and made the entire process easy from start to finish. They got my vehicle checked in quickly, kept everything straightforward, and completed the service without any unnecessary hassle or surprises. It was especially nice to have such a positive first service experience after having a great experience purchasing the vehicle there as well. Good customer service shouldn’t end once the sale is complete, and Toyota of Rockwall certainly demonstrated that. Overall, another excellent experience. I appreciate the professionalism and attention to customer service and look forward to continuing to have my vehicle serviced at Toyota of Rockwall. Highly recommended! More

by AGENTROCK Verified Customer Verified Customer

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The service team was very professional. I had a quick turnaround time and the service team was friendly. Thank you! I had a quick turnaround time and the service team was friendly. Thank you! More

by jchobbs Verified Customer Verified Customer

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Customer service was good, but I’m disappointed with the diagnosis and repair process. I paid a $200 diagnostic fee, which I was told would go toward the repair. I brought my truck in because it was leak diagnosis and repair process. I paid a $200 diagnostic fee, which I was told would go toward the repair. I brought my truck in because it was leaking transmission fluid where the driveshaft and transmission meet. I was told the problem was the rear portion of the transmission and was recommended a $1,600 repair. I approved the repair, but the truck was still leaking a few days later. When I brought it back, I was then told that the issue was actually the driveshaft yoke being too short because the driveshaft was aftermarket. I was quoted another $2,200 to replace the driveshaft. My concern is that if I’m paying a diagnostic fee specifically for a technician to determine the cause of the leak, I would expect all relevant components to be inspected before recommending a $1,600 repair. The transmission repair did not resolve the leak, and I was then given a completely different diagnosis afterward. I understand that diagnosing vehicle issues can sometimes be difficult, but I feel this could have been avoided with a more thorough inspection before recommending such an expensive repair. I’m disappointed that I paid for a diagnosis and an expensive repair that did not fix the original problem. More

by lukermarkgraf Verified Customer Verified Customer

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