Sam Heidel
Sam Heidel at Toyota of Rockwall
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Sam Heidel | Page 20

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
206 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

3 yrs, 9 mos

Industry Experience

16 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

206 Reviews

Write a Review

206 Reviews of Sam Heidel

April 01, 2022

Dealership Rating
Employee Rating

Excellent dealership. The staff is excellent and it’s priced competitively. Thanks for being great!!! More

by VIVELEGUERRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 04, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2022

Dealership Rating
Employee Rating

Excellent service. Employees knew exactly what they were doing and car finished on time. I would the services More

by Deborahs18Deborah Stinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Landrum, Kevin McGuire, Cesar Martinez, Kasey Boysaw , Larry Davis, Josue Gutierrez, Don Maddran, Juan Moran, Carlos Perez

Mar 31, 2022

Toyota of Rockwall responded

Deborah, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

Mar 31, 2022

Toyota of Rockwall responded

Deborah, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 24, 2022

Dealership Rating
Employee Rating

The customer service from everyone was very friendly and attentive. I went in for an oil service, and someone was there to greet me as soon as I pulled in. My car was done in less then 45 minutes. They also More

by BABYDUSTY_2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Landrum, Kevin McGuire, Cesar Martinez, Kasey Boysaw , Larry Davis, Josue Gutierrez, Justin Hogue, Don Maddran, Juan Moran

Mar 25, 2022

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 17, 2022

Dealership Rating
Employee Rating

I took my Lexus to the Toyota of Rockwall. I was very pleased with the work done. There was a Friendly atmosphere. Definitely teamwork and a professional Staff. More

by cedlsheets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 20, 2022

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 05, 2022

Dealership Rating
Employee Rating

Super great down to earth employees that I have personally been around and talked to about my camry and there workmanship and professional mannerisms is bar nun awesome 👌 More

by Mike higgins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Cesar Martinez, Kasey Boysaw , Larry Davis, Josue Gutierrez, Justin Hogue, Don Maddran, Carlos Perez, Stephanie Sanchez, Nemo

Mar 07, 2022

Toyota of Rockwall responded

Thank you so much for your kind words, Mike, and for taking the time to leave us this wonderful feedback!

March 01, 2022

Dealership Rating
Employee Rating

We have used this dealership several times in the last few years and people are always professional, communicate well and have things done when they say they will. I would not have returned to the dealers More

by D Bain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Juan Moran

Mar 02, 2022

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 24, 2022

Dealership Rating
Employee Rating

The customer service was outstanding with updates on your service which was quick and excellent. We definitely look forward to returning for more maintenance of both of our Toyota vehicles. More

by sarv4208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez, Kasey Boysaw

Feb 24, 2022

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star rating. We are very happy to have provided you with such a positive experience! We sincerely value your business. We look forward to having you as one of our valued customers for years to come.

February 22, 2022

Dealership Rating
Employee Rating

Toyota Rockwall is the best of all in Texas, I love their service and professional service. More

by Jwanyoike94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Landrum, Lonnie Wade , Larry Davis, Josue Gutierrez, Justin Hogue, Stephanie Sanchez

Feb 23, 2022

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

February 13, 2022

Dealership Rating
Employee Rating

great dealership, at every phase of buying, financing my vehicle was a wonderful experience. my salesman excelled. I will have my new vehicle serviced here!! More

by Wgb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith, Lonnie Wade , Paul Greene

Feb 14, 2022

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2022

Dealership Rating
Employee Rating

Ivan greeted me when I brought my Prius in for service and though I would not be a customer he said I still deserved five star service and escorted me to the service area. At that time he said what year i More

by blpatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Rust, Ivan Williams

Feb 10, 2022

Toyota of Rockwall responded

It's fantastic to hear that Ivan provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership!

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