Sam Heidel | Page 22

Sam was very helpful. I am never disappointed in the level of professional service he provides. I am never disappointed in the level of professional service he provides. More

by DONALDFLORES9457 Verified Customer Verified Customer

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Had an appointment to remove protective paint shield on the hood of 2011 Camry. After 2 hours I was told it's going very slow. I feel like they didn't start on my car at the appointment time. I was told the hood of 2011 Camry. After 2 hours I was told it's going very slow. I feel like they didn't start on my car at the appointment time. I was told the hood will need touching up before a new protective shield can be put on. When he told me my car was ready, the headlights had a milky white substance running all over them. I asked if this would come off and was told yes when you take it to a car wash. I told him I want it off before I leave. My car had to go to the back again and they restored the headlights using sandpaper. This was not going to come off and they knew that. The hood was so scratched from using a tool to remove the shield that the whole hood and front fenders had to be repainted. The body shop that I took it to told me I should have brought it to them first and they would have buffed the shield off. Very disappointed in the care & service I received. I could keep going about this but nothing good I can say. More

by MCKINNEY Verified Customer Verified Customer

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It was nice and clean. I was in and out in very little time. Yea!!! I was in and out in very little time. Yea!!! More

by cjrobinson0112 Verified Customer Verified Customer

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I took the vehicle for service and after it was completed I noticed the fill cap was unsecured and some of my setting were changed. Service technicians should pay more attention to detail. I noticed the fill cap was unsecured and some of my setting were changed. Service technicians should pay more attention to detail. More

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I was told up front how long it would take to service my vehicle. my experience was with this dealership was pleasant. vehicle. my experience was with this dealership was pleasant. More

by NIMCHIE.ALCE Verified Customer Verified Customer

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Prompt and Courteous service advisor. Clean dealership. Kept me informed of the work in progress and I was able to view the car in the service bay while being worked on. Well, recommend Clean dealership. Kept me informed of the work in progress and I was able to view the car in the service bay while being worked on. Well, recommend Toyota Rockwall. More

by Billthompson4333 Verified Customer Verified Customer

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Great personnel, short waiting time, very knowledgeable, I am always returning to this dealership to have my car serviced, I am always returning to this dealership to have my car serviced, More

by giannifontanot Verified Customer Verified Customer

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Everything went smooth with professional sales reps and mgmt! Would buy again in the near future! mgmt! Would buy again in the near future! More

by soap141 Verified Customer Verified Customer

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They modified my oil pan back in November 2024 without my authorization. Now it leaks and they are not standing behind their 12 month 12k mile labor warranty. authorization. Now it leaks and they are not standing behind their 12 month 12k mile labor warranty. More

by Markdouglascunninghamthe Verified Customer Verified Customer

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Very good work. Great freindly team timeliness. Shuttle sevice. Custo.er service was good. Quick work Great freindly team timeliness. Shuttle sevice. Custo.er service was good. Quick work More

by Varughesesheela Verified Customer Verified Customer

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