Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 27

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
562 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

562 Reviews

Write a Review

562 Reviews of Sam Heidel

December 24, 2024

Dealership Rating
Employee Rating

Much better this time. Time in and out 1 hour. We were kept well informed. More

by sspreacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 29, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2024

Dealership Rating
Employee Rating

it was very good experience and good customer service; car was handled with care and problem was resolved More

by BrianDavis_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Lonnie Wade

Dec 23, 2024

Toyota of Rockwall responded

Brian, thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 18, 2024

Dealership Rating
Employee Rating

Service was done including most of the service bulletins except for one. This was because they didn’t have the part in stock. More

by kbilde01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 18, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 15, 2024

Dealership Rating
Employee Rating

Excellent service and greeted well and service was done within one hour. Recommend this service center! More

by vrdsouza79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 16, 2024

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 15, 2024

Dealership Rating
Employee Rating

Absolute great, The repairs were done on time, and also the shuttle service is great. More

by giannifontanot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Lonnie Wade

Dec 16, 2024

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

December 11, 2024

Dealership Rating
Employee Rating

I was pleased with my visit to Rockwall Toyota for service, Kacey was really sweet. I will be using them again, Merry Christmas to everyone. And God bless More

by FLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 11, 2024

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Floyd, for choosing Toyota of Rockwall!

December 05, 2024

Dealership Rating
Employee Rating

Mick was extremely helpful in getting us through a situation that we did not understand and took care of our issue in a way that showed that he really cared about us. More

by ARDIE.ALDRICh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 05, 2024

Toyota of Rockwall responded

Thank you so much for your kind words for Mick, and for taking the time to leave us this wonderful feedback!

December 03, 2024

Dealership Rating
Employee Rating

Don't ask for a simple check of your tire pressure without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because More

by kylewaynelittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 06, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Kyle, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 01, 2024

Dealership Rating
Employee Rating

The customer service was great. The advisor gave me a very accurate wait time for when my car should be ready. More

by zohannah97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 02, 2024

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 01, 2024

Dealership Rating
Employee Rating

He took great care of me. He was very thorough & explained the process well. Scheduling the maintenance appointment was great. More

by burneydebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam and our team. We're glad to hear we delivered such a great experience!

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