Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 35

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

May 16, 2024

Dealership Rating
Employee Rating

When you arrive at the dealership, you are met and greeted. They let you know what is going to happen and the length of time it should require and how much it should cost. When your car is finished, t More

by gregduncan1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

Report | Print
May 17, 2024

Toyota of Rockwall responded

Greg, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

May 14, 2024

Dealership Rating
Employee Rating

Sam was outstanding in providing me with the information I needed to make decisions for resolving my issues. Very friendly and has a great attitude! More

by tedmbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 14, 2024

Toyota of Rockwall responded

Thank you so much for your kind words, Ted, and for taking the time to leave us this wonderful feedback!

May 13, 2024

Dealership Rating
Employee Rating

Always checks to make sure there aren't any issues with your vehicle. I can depend on Rockwall Toyota to keep my vehicle in top running condition. More

by bfmtexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 13, 2024

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 11, 2024

Dealership Rating
Employee Rating

Great friendly trustworthy place to take your car in for service, Sam was very professional. More

by GLORIA_RAQUEL2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire

Report | Print
May 11, 2024

Toyota of Rockwall responded

Gloria, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

May 10, 2024

Dealership Rating
Employee Rating

Service writer took time to explain why it is taking so long to solve my problem More

by Fundcoy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 11, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam and our service team. We're glad to hear we delivered such a great experience!

May 06, 2024

Dealership Rating
Employee Rating

They send reminders for service. . I wish they would get the car wash fixed. They are easy to get to More

by FEWILER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez

Report | Print
May 07, 2024

Toyota of Rockwall responded

Thank you for the kind words for our service department! Sam and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 05, 2024

Dealership Rating
Employee Rating

I will not come back to this dealership. They will rip off their customers.THE END More

by ALFNWIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
May 08, 2024

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 03, 2024

Dealership Rating
Employee Rating

Very professionally recieved. Work was nicely done. Prices were accessible. Would have my vehicle serviced with them again. More

by froemke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez, Corey Thomas

Report | Print
May 05, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 26, 2024

Dealership Rating
Employee Rating

I use this dealership for all of my cars. Toyota of Rockwall service department always takes care of me! More

by 913Micks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Lonnie Wade

Report | Print
Apr 29, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 25, 2024

Dealership Rating
Employee Rating

Toyota of Rockwall is vigilant and keeps after me about important maintenance. Thank you for protecting my investment, and I will see you soon, as my Tacoma will need another oil change: I'm putting the mi More

by larrypate479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nehemias Lopez , Scott Smith, Lonnie Wade

Report | Print
Apr 26, 2024

Toyota of Rockwall responded

Lawrence, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall; we look forward to having you as a valued customer for many years!

1
...
34
35
36
...
55

Dealership Inventory (323 Vehicles)

new 2026 Toyota Tundra car, priced at $65,391
2026 Toyota Tundra
new
Midnight Black Metallic exterior
Automatic
Four-wheel Drive
$65,391
View Details
used 2025 Kia Soul car, priced at $20,425
2025 Kia Soul
used
Gravity Gray exterior
CVT
Front-wheel Drive
$20,425
View Details
used 2024 Lexus IS 350 car, priced at $45,475
2024 Lexus IS 350
used
Incognito exterior
Automatic
Rear-wheel Drive
$45,475
View Details
new 2026 Toyota Tacoma car, priced at $50,911
2026 Toyota Tacoma
new
Mudbath exterior
Automatic
Rear-wheel Drive
$50,911
View Details
used 2024 Toyota Tacoma car, priced at $45,420
2024 Toyota Tacoma
used
Black exterior
Automatic
Four-wheel Drive
$45,420
View Details
new 2026 Toyota Tundra car, priced at $74,398
2026 Toyota Tundra
new
Midnight Black Metallic exterior
Automatic
Four-wheel Drive
$74,398
View Details
View All Inventory