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Sam Heidel
Sam Heidel | Page 37
Assistant Service Manager
Toyota of Rockwall
1250 E Interstate 30
Rockwall, TX 75032
541 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
5 yrs, 9 mos
Industry Experience
18 yrs, 9 mos
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
541 Reviews
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541 Reviews of Sam Heidel
March 20, 2024
Misleading. Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “requ Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “required” oil More
by LRUBIO_16
Verified Customer
March 13, 2024
We bought a used car from Toyota of Rockwall that supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the engine oil cooler. When we called them about it, we got the run around and after speaking with several different people, we were told there was no warranty. All of their used vehicles come with it according to their website which we had a screenshot of. Shortly after letting them know that, they decided that we did have the warranty so we took the car in. They replaced the radiator but insisted the other leak wasn’t covered even though it was in the cooling system which was a covered system according to the warranty. A very stressful experience, so needless to say, we would not recommend them. More
by AprilW
Other Employees Tagged: Mick Schott, Kasey Boysaw
March 11, 2024
The staff are friendly, inviting and professional. The customer seating area is clean, comfortable and the smell of warm cookies is a plus. Thank you for having beverages for costumers. The customer seating area is clean, comfortable and the smell of warm cookies is a plus. Thank you for having beverages for costumers. More
by sslewisslp
March 08, 2024
We love Toyota of Rickwzl! We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service c We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service center, every time we go there! Give them a chance, you will love them! More
by linda.white_elmo
Other Employees Tagged: Mick Schott, Ken Martin, Kasey Boysaw , James Brown, Dan Landrum, Cesar Martinez, Kevin McGuire, Lonnie Wade
March 08, 2024
I was disappointed that you guys don’t wash vehicles or vacuum after maintenance services anymore. We have purchased several Toyota’s and this used to be a standard service. It was something that stood out vacuum after maintenance services anymore. We have purchased several Toyota’s and this used to be a standard service. It was something that stood out as an extra perk to us. The appointment was quick and I had no issues with the service itself. More
by tdv_22
March 05, 2024
The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept texting the phone number on file which was my mom's, she was working and had to text me everything they texted her, but they knew she was not the one that was there! More
by alonzo1207
Other Employees Tagged: Mick Schott, Glenn Coy, Kasey Boysaw, Carmelo Adorno , Oscar Boyd, Josef Casares, Dan Landrum, Cesar Martinez, Kevin McGuire
March 02, 2024
Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour, I was in and out for an oil change and tire rotation in less than one hour, More
by Lynne Rowlett
Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire
February 29, 2024
Awesome Facility and Awesome Staff. Will NOT disappoint! I've been shopping here since 2018. Will NOT disappoint! I've been shopping here since 2018. More
by powc1965
Other Employees Tagged: Mick Schott, Kasey Boysaw , Kevin McGuire, Lonnie Wade
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