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Sam Heidel

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Sam Heidel

Sam Heidel | Page 38

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

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4.8

541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Overview Reviews (541) Inventory (323)

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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541 Reviews of Sam Heidel

February 24, 2024

Dealership Rating

Employee Rating

great guy to work. he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service More

by charlesosakwe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russell Morgan, Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Feb 25, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business, Charles, and hope to see you again soon!

February 22, 2024

Dealership Rating

Employee Rating

They did a great job, polite, professional and respectful. Thank you for your service. We look forward to bringing our car in for comfort of knowing everything will be taken care of. 😊 respectful. Thank you for your service. We look forward to bringing our car in for comfort of knowing everything will be taken care of. 😊 More

by chandra.smith55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 22, 2024 -

Toyota of Rockwall responded

Chandra, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 20, 2024

Dealership Rating

Employee Rating

Very happy with our service. Service area is clean and well maintained. There is plenty of seats. Enjoyed the coffee & cookies. Service area is clean and well maintained. There is plenty of seats. Enjoyed the coffee & cookies. More

by Skuhlman81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 20, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. Sam and our team appreciate your business and hope to see you again soon!

February 19, 2024

Dealership Rating

Employee Rating

Sam was a great service advisor and was very professional. I showed up when it was extremely busy during opening hours on the last day of an oil change special. Service was completed in a timely professional. I showed up when it was extremely busy during opening hours on the last day of an oil change special. Service was completed in a timely manner t0 include coordinating the update of my GPS. Additionally, Ariel is always awesome in the customer service area of the dealership. More

by tbrew

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ariel

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Feb 19, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam, Ariel, and our team. We're glad to hear we delivered such a great experience!

February 18, 2024

Dealership Rating

Employee Rating

The whole process was easy especially the all points inspection which identified the critical maintenance items. Sam did an excellent job as well. inspection which identified the critical maintenance items. Sam did an excellent job as well. More

by swilbou

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam

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Feb 19, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Sam delivered such a great experience!

February 09, 2024

Dealership Rating

Employee Rating

It was great and on time. No complaints on my end keep up good work No complaints on my end keep up good work More

by valheru96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Feb 09, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

February 07, 2024

Dealership Rating

Employee Rating

The service department is always very informative whenever I bring my car in. I’ve been going to them for the past 5 years and trust my service advisors knowledge on keeping my vehicle safe. whenever I bring my car in. I’ve been going to them for the past 5 years and trust my service advisors knowledge on keeping my vehicle safe. More

by ERIN BRACKETT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Kevin McGuire

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Feb 07, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

February 03, 2024

Dealership Rating

Employee Rating

The dealer provided fast and friendly service that was professional. I would recommend this location. professional. I would recommend this location. More

by terrill.w.herrera

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 04, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Terrill, and don't hesitate to let us know if we can be of further assistance.

February 02, 2024

Dealership Rating

Employee Rating

Was an efficient easy check in process. I had no appointment, but lots of things to get up to date. In an out in less than 2 hours I had no appointment, but lots of things to get up to date. In an out in less than 2 hours More

by Joe

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 02, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 01, 2024

Dealership Rating

Employee Rating

Oil services are expensive! !!! Needs to be be more competitive in the market! Caliber charges 39.99 go synthetic oil change! !!! Needs to be be more competitive in the market! Caliber charges 39.99 go synthetic oil change! More

by vickie_westbrook

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Feb 05, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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