Sam Heidel | Page 42

Great place excellent customer service nice weighting area and quick service also they help me to get more info area and quick service also they help me to get more info More

by SISAYELE Verified Customer Verified Customer

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Always attentive and courteous. They pay attention to the customers and inform me of what is needed to keep my car in great condition. They pay attention to the customers and inform me of what is needed to keep my car in great condition. More

by srvan1175 Verified Customer Verified Customer

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Always doing a good job. Very professional people. Also in the waiting area good comfort. Very professional people. Also in the waiting area good comfort. More

by JUAN.VILCA1 Verified Customer Verified Customer

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This dealer ship is ok 👌🏻 but they need to put back the Carwash and. Be a little bit faster Carwash and. Be a little bit faster More

by coreasb79 Verified Customer Verified Customer

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Technicians were friendly and service was prompt and thorough. I would recommend this dealership to others. thorough. I would recommend this dealership to others. More

by PSCOTT5811 Verified Customer Verified Customer

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The service center did a terrible mistake when they delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The servi delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The service advisor name is Jose Guerrero More

by Charlie Verified Customer Verified Customer

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Great dealership and service. A complimentary car wash would go a long way towards good will. A complimentary car wash would go a long way towards good will. More

by cgn379 Verified Customer Verified Customer

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Would have appreciated a better explanation from the Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". Th Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". That is a true statement BUT since i was dropping off a new 2023 car there were many better, more gentle ways to respond and explain. Jumping immediatly to how much i had to pay for a rental car was the worst way to respond. Service desk woman was very nice when i met her, assuming it was the same person, but that initial discussion was unnecessarily painful. A little coaching would go a long way. More

by JL8470 Verified Customer Verified Customer

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Check in is super fast, the Toyota personnel (Sam), listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to that text and they would look into it. More

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Overall I can say the following about Toyota of Rockwall, 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left unturned. Toyota looks are each vehicle with a fine tooth comb and make sure things are better than it was when it was brought in. More

by johnmassad Verified Customer Verified Customer

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