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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 41

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

December 02, 2023

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Employee Rating

I appreciated the way the service advisor made sure everything I needed got taken care of. More

by CBAGGS4784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2023

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 29, 2023

Dealership Rating
Employee Rating

Great visit. Timely. Welcoming. No complaints at all. Would highly recommend toyota of rockwall. Staff is awesome. More

by jessicapjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2023

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Jessica, and we hope to see you again!

November 28, 2023

Dealership Rating
Employee Rating

The appraisal center tried to low ball me , if I put the car on fb would get double the money More

by josen_thomas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Dec 01, 2023

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 16, 2023

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Employee Rating

Good service, good comunication, it took them around 3 hours, i recomend them for your next service. More

by ftorres744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez

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Nov 16, 2023

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 08, 2023

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Employee Rating

Had a reservation for an oil change. From the time I dropped the car off till it was ready was 2 hours. More

by ahles
Service Time
Recommend Dealer
No
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Nov 12, 2023

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 08, 2023

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Employee Rating

Quick service, fast turnaround. Notified as soon as truck was done to go pick up. More

by enunez2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2023

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

November 08, 2023

Dealership Rating
Employee Rating

My check engine light came on as I was driving through Rockwall from Arkansas back to San Antonio. I pulled into Toyota of Rockwall and Sam, the service advisor helped me. Even though I did not have an ap More

by janaperdue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2023

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Sam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 04, 2023

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Employee Rating

I had my highlander serviced here twice now, once for 5k then at the 10k. They are very prompt and professional. They text you when your car goes in, and also as soon as it’s done. Super simple and easy!! More

by rnw_09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

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Nov 05, 2023

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 03, 2023

Dealership Rating
Employee Rating

We purchased our vehicle our Highlander at Toyota of Rockwall and we have never been disappointed in their service. This weeks service of our vehicle was no different. Great Service Advisor, wonderful m More

by grammakat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 04, 2023

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 31, 2023

Dealership Rating
Employee Rating

Sam had me out at an exceptional time. Never a complaint when I go to Toyota of Rockwall! More

by msjennjolie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Kevin McGuire

Report | Print
Nov 01, 2023

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Sam here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

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