Sam Heidel | Page 46

Had a tire losing pressure - turned out to be a screw in the sidewall. They were booked solid for the next week, but we were travelling and had leased our last 2 vehicles from them. They were able to ge the sidewall. They were booked solid for the next week, but we were travelling and had leased our last 2 vehicles from them. They were able to get us in as a "stand by" and estimated the wait would be about 1-1/2 hr. They had us in and out in about 30 minutes. They went above and beyond - won't say exactly how since I don't want to set expectations for anyone else, but they definitely took special care of us as repeat customers! Christian worked his magic and Sam was a rock star! Can't say enough good things about them, but they had us on our way quickly on a new tire in rainy conditions, with about a 3 hr drive ahead of us, so they were a big part of our successful journey that day! More

by Anthony and Laura Fry Verified Customer Verified Customer

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Local and convenient not too far from the house making it easy to drop off. easy to drop off. More

by andrewkimberlyharris Verified Customer Verified Customer

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I have confidence in my Service Advisor, Sam Heidel, and appreciate his recommendations and counsel. He is knowledgeable and does not oversell services. If a service is optional or can be scheduled to the appreciate his recommendations and counsel. He is knowledgeable and does not oversell services. If a service is optional or can be scheduled to the next regularly programmed service date, he is honest in sharing that information. I am also comfortable that there must a quality assurance component to this dealership. I have not had to return my vehicle for inadequately performed services. Sam listens and hears what I have to say. More

by NICK1125 Verified Customer Verified Customer

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It was a great experience and appreciated the no pressure estimate of additional things needed for my car than what I came in for. estimate of additional things needed for my car than what I came in for. More

by SHELMY Verified Customer Verified Customer

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I took my car for line and balance and I still have the same problem same problem More

by healthmegan Verified Customer Verified Customer

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They were extremely helpful. They helped me understand everything and they were efficient with the work done to the vehicle. They helped me understand everything and they were efficient with the work done to the vehicle. More

by shelby.guin Verified Customer Verified Customer

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First time visit. We’ll see if this great experience is consistent. Will be back soon. We’ll see if this great experience is consistent. Will be back soon. More

by james.jones1965 Verified Customer Verified Customer

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Good service and friendly representative and very helpful as well. Waiting area big enough to accommodate us while waiting as well. Waiting area big enough to accommodate us while waiting More

by xfmrman Verified Customer Verified Customer

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Always pleased with the service department; always takes care of my vehicle in a friendly, courteous manner. care of my vehicle in a friendly, courteous manner. More

by clbryner Verified Customer Verified Customer

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I was emailed 3 times and called once to remind me about needing a maintenance visit. After the appointment Sam told me I only needed maintenance every 6 months, not every 3! Waste of everyone’s time! Be needing a maintenance visit. After the appointment Sam told me I only needed maintenance every 6 months, not every 3! Waste of everyone’s time! Because scheduler did not know this. The service is excellent but communication needs a tune-up! More

by degreen1950 Verified Customer Verified Customer

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