Sam Heidel | Page 45

Overall I can say the following about Toyota of Rockwall, 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left unturned. Toyota looks are each vehicle with a fine tooth comb and make sure things are better than it was when it was brought in. More

by johnmassad Verified Customer Verified Customer

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Always very professional and courteous. The work is well done and completed faster than expected. The work is well done and completed faster than expected. More

by Tmcclear Verified Customer Verified Customer

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Service was good. I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great i I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great if the dealership could avoid adjusting the driver seat. More

by andrewhwills Verified Customer Verified Customer

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Over an hour wait for an scheduled appointment! !! Should never happen. It has never mattered if you have an appointment or not. This service department is horrible and the service is horrible. C !! Should never happen. It has never mattered if you have an appointment or not. This service department is horrible and the service is horrible. Car was never works, it is a joke More

by mmcstep Verified Customer Verified Customer

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I haven’t made an appointment but Sam took me right in and fixed my tire and then scheduled my windshield repair in a timely manner. and fixed my tire and then scheduled my windshield repair in a timely manner. More

by julia21 Verified Customer Verified Customer

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Sam kept me updated on the progress of the servicing of my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership) my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership). More

by malison1 Verified Customer Verified Customer

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This is the most wonderful group of people to work with! They are very helpful and accommodating! I will never bring my Toyota Venza to any place else! They are very helpful and accommodating! I will never bring my Toyota Venza to any place else! More

by irishs5238 Verified Customer Verified Customer

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The best dealership I have ever been to! So friendly and helpful! Love my car! So friendly and helpful! Love my car! More

by linda.white_elmo Verified Customer Verified Customer

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Service advisor Sam did not listen to my concerns nor were they addressed while I visited the dealership. I was just told that the 60,000 mile service was the best price even though it was over $300 yet were they addressed while I visited the dealership. I was just told that the 60,000 mile service was the best price even though it was over $300 yet they did not fix my bumper that was loose. I have never had such a horrible experience like this where my concerns were just brushed aside and ignored so I will never come back to Toyota rockwall for any services or sales and will also not recommend this place to the people I know. More

by ongpaul49 Verified Customer Verified Customer

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Quality Assurance shall be your number one priority. I hope all team align to same goal. I hope all team align to same goal. More

by Mike343 Verified Customer Verified Customer

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