Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 45

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

July 14, 2023

Dealership Rating
Employee Rating

Excellent dealership. service was on point .knowledgeable.customers are are treated with respect and kindness More

by olohigbe59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

Jul 15, 2023

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 12, 2023

Dealership Rating
Employee Rating

Very Professional Great Service and on time service. Nice people to have work on my Truck More

by Raymond Mcclard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

Jul 13, 2023

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 06, 2023

Dealership Rating
Employee Rating

This was my daughters first service with Toyota of Rockwall and everyone made it seamless for my 16 year old and kept us informed of everything along the way. Hands down great service!! More

by mblalock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

Jul 07, 2023

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 02, 2023

Dealership Rating
Employee Rating

They were very knowledgeable and were very supportive and willing to meet our expectations. We will continue to use them as our home dealership. More

by zaosaenz
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

Jul 03, 2023

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 14, 2023

Dealership Rating
Employee Rating

Great Kind Excellent Fast Reliable Your maintenance is good, kind, fast And quick response. Everything is good More

by limjongnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott , Cesar Martinez, Kevin McGuire, Aaron Pieratt

Jun 15, 2023

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

May 31, 2023

Dealership Rating
Employee Rating

I just purchased my 2nd vehicle from Toyota in the past year and love both of my new cars! I had a wonderful experience with Russell and James! They both were honest and took the time to go over the financ More

by zandimccarroll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Russell Morgan, Kasey Boysaw , James Brown

Jun 01, 2023

Toyota of Rockwall responded

Zandim, Thank you so much for your kind words for Russell and James, and for taking the time to leave us this wonderful feedback!

May 25, 2023

Dealership Rating
Employee Rating

Professional and courteous. Some service advisors are more knowledgeable than others but over all they are good. Free beverages available and sometimes a snack is offered. The More

by jeff.speicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

Toyota of Rockwall responded

Jeff, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 25, 2023

jeff.speicher responded

Jeff Speicher (work) 903-885-7621-5240 (Cell)214-924-2452

May 23, 2023

Dealership Rating
Employee Rating

Great service, clean and employees are awesome. Just moved to area and glad we found them. More

by SSGD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez

May 23, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 11, 2023

Dealership Rating
Employee Rating

Great customer service, good quality service completed in a timely manner, exceeded our expectations, always walk away with a smile on our faces More

by duainep1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

May 11, 2023

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 23, 2023

Dealership Rating
Employee Rating

Great service and very very friendly people in every area of you business and on time More

by ricksandlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Dan Landrum, Cesar Martinez, Kevin McGuire

Apr 24, 2023

Toyota of Rockwall responded

Thank you so much, Rick, for your kind words, and for taking the time to leave us this wonderful feedback!

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