Sam Heidel | Page 49

I was emailed 3 times and called once to remind me about needing a maintenance visit. After the appointment Sam told me I only needed maintenance every 6 months, not every 3! Waste of everyone’s time! Be needing a maintenance visit. After the appointment Sam told me I only needed maintenance every 6 months, not every 3! Waste of everyone’s time! Because scheduler did not know this. The service is excellent but communication needs a tune-up! More

by degreen1950 Verified Customer Verified Customer

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Friendly personnel. Service advisor clearly explained additional items that needed to be performed on my vehicle and provided breakdown of cost. Service advisor clearly explained additional items that needed to be performed on my vehicle and provided breakdown of cost. More

by sjc Verified Customer Verified Customer

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Fast friendly great communication. Respectful. Everything was clean. Great staff. I was in and out for my maintenance in less then. A hour Respectful. Everything was clean. Great staff. I was in and out for my maintenance in less then. A hour More

by joey33 Verified Customer Verified Customer

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The staff at Toyota is always courteous, efficient and honest. They, and the mechanics are the reason I keep taking my truck back. I would reccomend Toyota of Rockwall to anyone. honest. They, and the mechanics are the reason I keep taking my truck back. I would reccomend Toyota of Rockwall to anyone. More

by colvin2505 Verified Customer Verified Customer

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Toyota of Rockwall always takes care of me, three nights ago my skid plate come loose and one bolt came out. I swung in there last minute at 5pm. They took care of me without hesitation. Thank you to Sam fo ago my skid plate come loose and one bolt came out. I swung in there last minute at 5pm. They took care of me without hesitation. Thank you to Sam for taking care of me and to add the massage chair is a nice perk to stopping in.... More

by Robert Price Verified Customer Verified Customer

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My service manager Sam was great. He explained everything to me before I signed on for repairs and helped me see what was necessary and what was needed at a later date. He kept me upd He explained everything to me before I signed on for repairs and helped me see what was necessary and what was needed at a later date. He kept me updated and felt he was genuinely looking out for my best interest. More

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They did exactly what was required and let me know to get my filters replaced before my next service. my filters replaced before my next service. More

by Roell Verified Customer Verified Customer

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Sam took great care of me. While at my routine service appointment, he took the time to alert me of a recall on my vehicle and subsequently was able to arrange for it to be ad While at my routine service appointment, he took the time to alert me of a recall on my vehicle and subsequently was able to arrange for it to be addressed during my same visit. It was refreshing to experience the way that Toyota cares for it's customers. You don't receive such sincere care in many places these days. Thank you! More

by jyeahzmen Verified Customer Verified Customer

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The absolute best! Friendly and professional. Makes me feel like family every time I go there. Friendly and professional. Makes me feel like family every time I go there. More

by gilbert.dyer Verified Customer Verified Customer

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They are friendly, courteous, and have a great place to wait on our car, with coffee, water available. wait on our car, with coffee, water available. More

by RHPALMER Verified Customer Verified Customer

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