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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 49

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

December 11, 2022

Dealership Rating
Employee Rating

Always fast and friendly. They know what they are doing and they never try to sell me a bunch of stuff I don't need. More

by Gmdyer1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2022

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 09, 2022

Dealership Rating
Employee Rating

Always upfront with prices and service. Pretty quick turn around with comfy places to chill and wait. Friendly personnel. The only thing I miss is the quick car clean they used to give befo More

by A_Knight23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2022

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! Sam and our team sincerely value your business and look forward to your next visit.

December 08, 2022

Dealership Rating
Employee Rating

Took car in for oil change/tire rotation; left with tire air pressure light on. Seems like a simple fix - you touched all four tires but didn't check the air in them? Finish the job! Service advisor or at More

by kpickens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 08, 2022

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 06, 2022

Dealership Rating
Employee Rating

Clean, thorough, friendly. Felt comfortable they are fixing my car correctly. Chose Rockwall over Sports city in Garland. More

by denise.johnson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 07, 2022

Toyota of Rockwall responded

Thank you, Denise! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 30, 2022

Dealership Rating
Employee Rating

I do not recommend it. Customer service is good but expensive and feels like they want to make extra money out of a single service. More

by dfmontgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Nov 03, 2022

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 22, 2022

Dealership Rating
Employee Rating

Excellent service. Quick, easy and nice people. I will be back for my next service More

by john.payne1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 23, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 05, 2022

Dealership Rating
Employee Rating

Great service, I had a great experience. Helpful staff had me in and out fast. More

by Randy Paul Finley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott , Justin Hogue, Dan Landrum, Don Maddran, Cesar Martinez, Kevin McGuire, Juan Moran, Carlos Perez, Stephanie Sanchez

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Oct 06, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Randy, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

September 29, 2022

Dealership Rating
Employee Rating

Awesome service always takes great care of my car and makes sure I'm taken care of as well!! More

by missbasscat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 29, 2022

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 22, 2022

Dealership Rating
Employee Rating

Always professional, courteous and knowledgeable. They go the extra mile to please and make sure it is fixed right. More

by ranginlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Hogue, Dan Landrum, Kyle Rust

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Sep 24, 2022

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 10, 2022

Dealership Rating
Employee Rating

Always takes good care of me and my car! ! Very courteous and respectful!! Great dealership! More

by missbasscat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 12, 2022

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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