Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 50

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
562 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

562 Reviews

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562 Reviews of Sam Heidel

January 13, 2023

Dealership Rating
Employee Rating

Great service and work done in a timely and professional manner. I would come back again More

by wes_gibbons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Josue Gutierrez, Justin Hogue, Dan Landrum, Don Maddran, Cesar Martinez, Kevin McGuire, Carlos Perez, Stephanie Sanchez

Jan 15, 2023

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 11, 2023

Dealership Rating
Employee Rating

They are always professional and very attentive, helpful. Very satisfied with their service. Especially Sam. More

by Carlos Pabon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

Jan 12, 2023

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business, Carlos, and hope to see you again soon!

January 10, 2023

Dealership Rating
Employee Rating

I love my experience with the service department. I always make an appointment and I'm greeted immediately. I don't wait more than 1.5 hours. More

by dechae13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Christine in Service

Jan 11, 2023

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 07, 2023

Dealership Rating
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It was a good experience. I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then More

by jane_farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw

Jan 08, 2023

Toyota of Rockwall responded

Jane, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 06, 2023

Dealership Rating
Employee Rating

These guys ROCK. We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due More

by P&T Partners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brae Dunn

Jan 08, 2023

Toyota of Rockwall responded

Thank you for your very kind review. We appreciate you taking the time to leave us this excellent feedback. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall. We look forward to having you as one of our valued customers.

January 06, 2023

Dealership Rating
Employee Rating

Well done. Follow up was excellent and repair done quicker than expected. Will certainly use again. More

by robert.vera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Josue Gutierrez

Jan 06, 2023

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

January 05, 2023

Dealership Rating
Employee Rating

Got us in and out quickly. I am very happy with the job they did. It was wet I’ve got 10000 miles More

by picky
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 05, 2023

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 20, 2022

Dealership Rating
Employee Rating

I received excellent service from my service advisor, Sam. My car had a few recalls to get completed, and they were all done the same day I brought the car in. More

by wild_e1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2022

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

December 16, 2022

Dealership Rating
Employee Rating

Took us in early for appt and had us out in less than an hour. People were very nice and accommodating More

by Bradybunch6900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2022

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 13, 2022

Dealership Rating
Employee Rating

How they keep you inform with text. Nice waiting area bring back the fresh baked cookies before COVID it’s time More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nehemias Lopez , Nehemias Lopez

Dec 13, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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