Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 50

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

Write a Review

541 Reviews of Sam Heidel

September 08, 2022

Dealership Rating
Employee Rating

Great service thanks to peoples work in this location I recommend to anyone the quality performance More

by leon261958
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott , Larry Davis, Josue Gutierrez, Justin Hogue, Cesar Martinez, Kevin McGuire, Juan Moran, Carlos Perez, Stephanie Sanchez

Sep 09, 2022

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 03, 2022

Dealership Rating
Employee Rating

They were very attentive to me needs. The dealership and Mick were in constant contact with me to let me know what was going on with my vehicle. Their customer service has been spot on wi More

by patricialouise897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Larry Davis, Josue Gutierrez, Justin Hogue, Dan Landrum, Don Maddran, Cesar Martinez, Kevin McGuire

Sep 06, 2022

Toyota of Rockwall responded

Patricia, Thank you! Mick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Oct 18, 2022

patricialouise897 responded

The complaint wasn't addressed. I don't feel comfortable bringing my vehicle back to them.

August 31, 2022

Dealership Rating
Employee Rating

The Service manager and reps all worked very hard to make sure I was satisfied with their work. More

by dalchain1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Rust

Sep 01, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 31, 2022

Dealership Rating
Employee Rating

as always I love dealing with these people at Rockwall Toyota, Great all around employees More

by Gdennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Stephanie Sanchez

Sep 01, 2022

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

August 27, 2022

Dealership Rating
Employee Rating

Sam was great. I had a recall on my Venza so, after confirming my system was part of that recall, the services techs ordered the parts needed to make the fix. Sam c More

by larrygoodpasture
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2022

Toyota of Rockwall responded

Larry, Thank you for the kind words for Sam and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 26, 2022

Dealership Rating
Employee Rating

Fast service, warm & friendly welcome to customers, comfortable and relaxing waiting area. Just excellent customer service! More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Sanchez

Aug 28, 2022

Toyota of Rockwall responded

Thank you so much for your kind words, Maria, and for taking the time to leave us this wonderful feedback!

August 24, 2022

Dealership Rating
Employee Rating

My experience with Toyota of Rockwall was excellent they’re very quick and good customer service. Thanks again Sam! More

by Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2022

Toyota of Rockwall responded

Thank you, Ralph. We appreciate your business and our team looks forward to serving you again soon!

August 13, 2022

Dealership Rating
Employee Rating

Service was great as always I use y’all service for both of our vehicles because of the service we get More

by Gdennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Maddran, Stephanie Sanchez

Aug 15, 2022

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 10, 2022

Dealership Rating
Employee Rating

Service facility offers a great atmosphere. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. More

by 913Micks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Kevin McGuire

Aug 11, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

August 06, 2022

Dealership Rating
Employee Rating

They were very nice, courteous, prompt, and attentive. They got me right in for my appointment without hesitation. I will be going back to Rockwall Toyota for all of my vehicle needs. More

by patricialouise897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Aug 08, 2022

patricialouise897 responded

You're welcome!!

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