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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 6

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
572 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs

Industry Experience

19 yrs

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

572 Reviews

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572 Reviews of Sam Heidel

April 05, 2026

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Employee Rating

From beginning to end the service was great! Everything from the sitting area to the snacks available was nice. Will return again. More

by Raveniethegenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 05, 2026

Toyota of Rockwall responded

Thanks for trusting us with your Toyota Camry’s service. We’re glad our seating area and snack selection made your visit enjoyable. We look forward to welcoming you back!

April 02, 2026

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Employee Rating

They are always quick and responsive to my questions! ! I love coming here ! It’s very easy to get to as well More

by mlrosas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 03, 2026

Toyota of Rockwall responded

Thank you for sharing your experience with us. We’re happy our team has been quick and responsive and that our location is convenient. We look forward to serving you and your Toyota again soon.

April 01, 2026

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Very professional and courteous. Car was cleaner when I picked it up than when I dropped it off More

by mcurry616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2026

Toyota of Rockwall responded

Thank you for letting Sam and our team service your Toyota Camry. We’re pleased the experience was professional and that we returned it even cleaner than when you dropped it off. We look forward to helping you again.

March 28, 2026

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Employee Rating

Everything was explained well. Was fast service. Very friendly. Excellent work. I had no issues at all. More

by elizabeth.reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Mar 28, 2026

Toyota of Rockwall responded

Thank you for sharing your experience with the service on your Toyota Grand Highlander Hybrid. We’re glad to hear the explanations were clear and the process was both fast and friendly. We look forward to helping you again in the future.

March 28, 2026

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Employee Rating

Sam’s kindness is the only reason I have anything to do with your business More

by betsy.lee65
Recommend Dealer
No
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Apr 02, 2026

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 27, 2026

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Employee Rating

If I need to take one of our Toyota trucks in for repairs or service, they get taken to Toyota of Rockwall. The Service and Parts departments are great. The Customer Service from everyone is great. Best T More

by JHornSr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Mar 27, 2026

Toyota of Rockwall responded

Thank you for trusting us with your Toyota Tacoma. We’re glad our service and parts departments provided excellent care, and we appreciate your high praise.

March 26, 2026

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Employee Rating

Always a great experience with Toyota. Sam is awesome and has always taken care of me and my vehicle. He is always so friendly and nice to work with. Great customer service. More

by MGSEDILLO
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2026

Toyota of Rockwall responded

It’s great to hear your Toyota Highlander service visits have been consistently positive. Sam will be thrilled to know you value his friendly, attentive approach. Thank you for the five-star rating.

March 24, 2026

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Quick, fast, courteous service! What more can you ask for?! Thank you for taking care of my truck More

by texasbred
Recommend Dealer
Yes
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Mar 24, 2026

Toyota of Rockwall responded

We’re glad to hear Sam and the team delivered quick and courteous service for your Toyota Tundra. Please let us know if there’s anything else we can do to help.

March 22, 2026

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Employee Rating

Sam is very cordial and a pleasure to work with. We had to stay for a couple of hours, but time passed due to refreshments being available and literature to read. We really appreciated it. More

by nt.ja.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 22, 2026

Toyota of Rockwall responded

We’re happy Sam made your visit friendly and enjoyable. Offering refreshments and reading materials helps make the wait more comfortable during your Toyota Highlander service. It was our pleasure to serve your Highlander.

March 18, 2026

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Employee Rating

Fast and professional service. Clean dealership and great amenities. Everyone very friendly. Thank you Cory More

by corydan.spaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Mar 18, 2026

Toyota of Rockwall responded

It’s fantastic to hear our service was fast, professional, and supported by clean amenities and a welcoming atmosphere. We appreciate you trusting us with your Toyota and will pass along your kind words to Mick, Sam, and Kasey.

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