Sam Heidel | Page 5

I had great service on my Toyota Camry when I had it towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly recommend. More

by trevorturkaly Verified Customer Verified Customer

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This has always been my go to dealership since they opened. I have always great service. opened. I have always great service. More

by CLES1958 Verified Customer Verified Customer

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Do not trust Toyota of Rockwall! !! They will misdiagnose your vehicle, take your money for repairs that do not work, and then completely ghost you when caught in a lie.I brought my 2 !! They will misdiagnose your vehicle, take your money for repairs that do not work, and then completely ghost you when caught in a lie.I brought my 2019 Corolla LE in for a steering/key issue and paid $933.83 for a new ignition cylinder. The car failed immediately with the exact same breakdown. When I brought it back, they admitted the first repair failed, slapped me with a second estimate for $1,500 for a cylinder housing, and flat-out refused to make it right or refund the failed job.I have physically gone to this dealership three separate times to get this resolved. Each time, I was brushed off and promised that the Service Director would call me. That call never came. I have also called the main line multiple times, requested call backs, and sent detailed emails directly to General Manager Tony Yazbeck. Nobody will respond, and nobody will call me back.They are intentionally ignoring me hoping I will go away. Because of this complete lack of basic ethics, I have officially escalated a case with Toyota Corporate, and initiated a total chargeback dispute with my bank. Avoid this service department !!! More

by Hsingh Verified Customer Verified Customer

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I was in a bad situation with my previous car, I decided to pay Dontrell and his team at Toyota of Rockwall a visit, and I can’t put into words how amazed and happy I am with my experience. The atmosphere w to pay Dontrell and his team at Toyota of Rockwall a visit, and I can’t put into words how amazed and happy I am with my experience. The atmosphere was welcoming, everyone was friendly, and they were able to work with what I had to get me into my first ever NEW truck that I am In love with, and can rely on. The BIGGEST thank you to Dontrell, Aubrey, Jeff, and the Toyota crew for taking the absolute best care of me. I owe these guys my life. If you’re in the market for a New, Used, or tired of the crap your car is putting you through, please go see these guys, I promise you will not regret it. I will never send anyone elsewhere! More

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The personnel are always professional and friendly for the most part. They keep you informed on progress and let you know of any other problems and options. the most part. They keep you informed on progress and let you know of any other problems and options. More

by obsbj.raid62 Verified Customer Verified Customer

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I’m satisfied with their workmanships. I was informed quickly on the progress of my car and the pick up. Thank you I was informed quickly on the progress of my car and the pick up. Thank you More

by Gloria5 Verified Customer Verified Customer

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My sales lady was very helpful and the price I paid and trade in value were fair. trade in value were fair. More

by pegtrejo Verified Customer Verified Customer

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Exceptional customer service! Sam always goes above and beyond, providing fantastic service and great insight every time we bring in any of our three Toyotas for maintenance. High Sam always goes above and beyond, providing fantastic service and great insight every time we bring in any of our three Toyotas for maintenance. Highly recommend! More

by DONALDFLORES9457 Verified Customer Verified Customer

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The warranty purchased at time of purchase was not what was told to us. Paid over $4,000 for what ended up free oil changes for 85,000 miles. Not what was told to us. Will not buy from here again. was told to us. Paid over $4,000 for what ended up free oil changes for 85,000 miles. Not what was told to us. Will not buy from here again. More

by jkka2005 Verified Customer Verified Customer

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The people at the dealership are really friendly and Sam Heidel is an excellent advisor. Heidel is an excellent advisor. More

by sfsprague42 Verified Customer Verified Customer

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