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Sam Heidel

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Sam Heidel

Sam Heidel | Page 5

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

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4.8

541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Overview Reviews (541) Inventory (316)

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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541 Reviews of Sam Heidel

February 05, 2026

Dealership Rating

Employee Rating

I am very pleased with Toyota of Rockwall. Professional, dependable, proficient, friendly, trusting, timely, knowledgeable. Professional, dependable, proficient, friendly, trusting, timely, knowledgeable. More

by pkemmerson0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 05, 2026 -

Toyota of Rockwall responded

It’s great to hear our team was professional, dependable, and knowledgeable. Thank you for entrusting us with your Lexus RX 350 service, and we look forward to keeping it running smoothly.

January 31, 2026

Dealership Rating

Employee Rating

Since moving to Rockwall I have used this dealership. Always get great service from the staff at Toyota of Rockwall. Always get great service from the staff at Toyota of Rockwall. More

by david_stewart

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 31, 2026 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 28, 2026

Dealership Rating

Employee Rating

Fast service and very friendly staff, easy people to deal with, quality service and communication with, quality service and communication More

by ricky.lozano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 28, 2026 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

January 27, 2026

Dealership Rating

Employee Rating

Sam does a great job servicing all of our cars and making sure they are calibrated accurately, Amazing communication. He is the only one we trust. sure they are calibrated accurately, Amazing communication. He is the only one we trust. More

by Rusty's Bodywerks

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 27, 2026 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 25, 2026

Dealership Rating

Employee Rating

Excellent Service. Prompt, Professional and friendly. I always Walkin and get my service done just in time. In fact, service center folks call and remind the custom Prompt, Professional and friendly. I always Walkin and get my service done just in time. In fact, service center folks call and remind the customer and give heads up for upcoming service which beauty about this place. Indeed, a heart winning service at this service center. More

by mdraza007

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 25, 2026 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 24, 2026

Dealership Rating

Employee Rating

Excellent service. Friendly service rep. Vehicle was serviced very quick and washed. Thanks for the help. Friendly service rep. Vehicle was serviced very quick and washed. Thanks for the help. More

by wfinney4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Not sure

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Jan 24, 2026 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 23, 2026

Dealership Rating

Employee Rating

Everyone I spoke with was very friendly and helpful! Their service department is top notch! They do their best to get your car serviced quickly and safely as possible! Their service department is top notch! They do their best to get your car serviced quickly and safely as possible! More

by marjie97

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jan 23, 2026 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 22, 2026

Dealership Rating

Employee Rating

For the past two years, Sam Heidel has been my "go-to" CSR at this dealership. He does an excellent of explaining what work has to be done on my car and why. The quality and reliability of the service pro CSR at this dealership. He does an excellent of explaining what work has to be done on my car and why. The quality and reliability of the service provided greatly exceeds the cost. Which is why my car is serviced exclusively at this dealership. More

by gkquin01

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua Brown (Master Mechanic)

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Jan 22, 2026 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 22, 2026

Dealership Rating

Employee Rating

Everyone I worked with was so kind and helpful. I’m truly grateful for their service, especially Melvin’s patience. I’m truly grateful for their service, especially Melvin’s patience. More

by a.meza1828

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carmelo Adorno, Melvin Benjamin , Marcia

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Jan 22, 2026 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 20, 2026

Dealership Rating

Employee Rating

They are excellent people and know their work service was excellent and prompt. They are courteous and helpful. I would recommend this dealer ship to all my friends. was excellent and prompt. They are courteous and helpful. I would recommend this dealer ship to all my friends. More

by jaypate

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jan 21, 2026 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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