Sam Manning | Page 3

Sam was the utmost professional and he really cared about making me happy. He is an asset to Cadillac. making me happy. He is an asset to Cadillac. More

by ofdchief08 Verified Customer Verified Customer

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Sam was very accommodating and patient with answering questions. Once again, it was a pleasure working with him . Look forward for future businesses . World Class Service! questions. Once again, it was a pleasure working with him . Look forward for future businesses . World Class Service! More

by alrivera550 Verified Customer Verified Customer

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Excellent service, the salesman paid attention to details. They answered all my questions with curtesy and patients. details. They answered all my questions with curtesy and patients. More

by alesacap Verified Customer Verified Customer

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Great customer service and straightforward process made my experience top-notch. I will recommend Paul Conte Cadillac to friends and family. my experience top-notch. I will recommend Paul Conte Cadillac to friends and family. More

by khloeffler Verified Customer Verified Customer

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I grew up surrounded by Cadillacs. My parents, uncles, and grandparents all drove them, and I have fond memories of helping them clean their cars, and finding a few dollars tucked betw My parents, uncles, and grandparents all drove them, and I have fond memories of helping them clean their cars, and finding a few dollars tucked between the seats to keep me entertained. So, when I purchased my Cadillac XT5 from Paul Conte Cadillac on Columbus Day 2022, it felt like I was honoring a family tradition. The car itself has been mostly fine. But from the beginning, dealing with Paul Conte Cadillac has been frustrating. When I initially bought the car, there were issues, and I was tempted to return it and head across the street to Land Rover. However, the dealership wooed me back with promises—price reductions, free oil changes, whatever they could do to save the sale. To their credit, they did save me money, and the service team has been helpful. But the real trouble began when I started trying to figure out what to do as my lease was coming to an end. With my lease ending in October 2024 and my financial situation tight due to my wife’s cancer diagnosis earlier this year, I reached out to explore my options for buying out the lease. Anthony in sales was great at first—he seemed compassionate and understanding. He asked me to call him on 10/8, and he’d help me with the lease buyout. I did, and followed up multiple times on 10/10, 10/11, and 10/13. Each time, I was told he was available, but I’d just get sent to voicemail, and none of my calls were returned. When I finally got through to someone else, instead of getting the help I needed, I was pushed toward setting up a test drive, despite explaining that I’m my wife’s primary caregiver and can’t risk exposing her to anything. All I wanted was to discuss the buyout options, but it felt like no one was listening. Now, I have to physically go to the dealership, putting my wife at risk, just to get answers. It’s beyond frustrating. Isn’t selling cars the whole point of a dealership? Why is it so difficult to have a conversation about buying out a lease? It’s as if, once you’re no longer an easy sale, they stop caring. If you’re considering buying your dream Cadillac from Paul Conte, remember my story. Their interest in you seems to vanish once you drive off the lot. This experience has been deeply disappointing, and I can't help but feel it tarnishes the Cadillac brand. More

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I’ve been getting my cars from them for probably 20 years and they are always competitive. The service department is first rate and they go out of their way to help you. and they are always competitive. The service department is first rate and they go out of their way to help you. More

by JUSHKOWITZ Verified Customer Verified Customer

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Had a great experience at this dealership. Sales representative was knowledgeable and was readily available to answer questions. Sales representative was knowledgeable and was readily available to answer questions. More

by BROBERTS11121 Verified Customer Verified Customer

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Great experience -showed me the amazing car and worked hard to get the financials to work for me. Other dealers didn’t tru hard to get the financials to work for me. Other dealers didn’t tru More

by fldp63 Verified Customer Verified Customer

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My sales Representative Sam Manning was awesome. Very nice gentlemen, straight shooter, very direct and honest person. I loved his professionalism he did not play with the purchase price numbers and Very nice gentlemen, straight shooter, very direct and honest person. I loved his professionalism he did not play with the purchase price numbers and made sure I purchased the car model I entered the show room looking for. Additionally, he made the purchase a pleasure with this knowledge of Escalade. I highly recommend you ask for Sam Manning you will get 5-Star treatment!! More

by pjayltd Verified Customer Verified Customer

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I returned to Paul Conte Cadillac after leasing a new Cadillac dealership and had a challenging experience and returned to Paul Conte where they are concerned about their clients and not just profit! Cadillac dealership and had a challenging experience and returned to Paul Conte where they are concerned about their clients and not just profit! More

by Limmomann Verified Customer Verified Customer

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