Sam Shtern | Page 4

Very professional that quickly understood what the problem was with the vehicle they took care of it the same day all in all it was excellent service problem was with the vehicle they took care of it the same day all in all it was excellent service More

by C.COLLETTI1051212 Verified Customer Verified Customer

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This dealership is the best . My second time getting a car here . Service is top notch and a pleaser to deal with . Referred my friends they also got cars here. My second time getting a car here . Service is top notch and a pleaser to deal with . Referred my friends they also got cars here. More

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This was my 1st servicing for my Qx60 and the total experience was great! John was very thorough in explaining to me what was going to be done and accurate on the time it would take. Thank you John and experience was great! John was very thorough in explaining to me what was going to be done and accurate on the time it would take. Thank you John and service team! More

by LARRYDEPASQUALE3 Verified Customer Verified Customer

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Service was excellent. Sent a detailed explanation of what was needed. Car is good so far They even washed it. Sent a detailed explanation of what was needed. Car is good so far They even washed it. More

by UTUELEVATOR Verified Customer Verified Customer

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Buddy is a phenomenal salesman he made the lease process very easy. I would definitely recommend my friends and family to come get any car from him. very easy. I would definitely recommend my friends and family to come get any car from him. More

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They sold me a problematic vehicle and when I went back to change the vehicle they weren't cooperative. I went twice within a week and was given 2 different rates for the vehicle that just left their deale to change the vehicle they weren't cooperative. I went twice within a week and was given 2 different rates for the vehicle that just left their dealership. I could only note a problem after experiencing the problem. I couldn't have brought it to their attention beforehand. I've come to realize that Kings Infinti, is the worst Infinti location in NYC. I know better now. More

by PATSLOSH7 Verified Customer Verified Customer

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I get my tire fix, it was not done a 100% to my satisfaction, it was plug but after that they did not put back air in the tire satisfaction, it was plug but after that they did not put back air in the tire More

by AJ370 Verified Customer Verified Customer

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The entire process from calling for the appointment to leaving when finished was effortless. When I arrived i was greeted by an attendant that welcomed me and did preliminary processing. He was very co leaving when finished was effortless. When I arrived i was greeted by an attendant that welcomed me and did preliminary processing. He was very courteous and professional. I then was directed to Matthew who took the time to listen to what my concerns were. I was then told I can either wait in the waiting room or come back as it would take about an hour. In about 45 minutes all of my concerns were addressed. Matthew explained in detail everything that was done to satisfy my concerns. He was very knowledgeable and patient. I would definitely recommend this business to anyone needing their infinity serviced and being confident it will be taken care of properly More

by RICHARD.HYMAN12 Verified Customer Verified Customer

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Kings Infiniti is a dealership which always places their costumer first. They alway strive to provide the highest level of customer satisfaction and loyalty. From sales to service they are number one in m costumer first. They alway strive to provide the highest level of customer satisfaction and loyalty. From sales to service they are number one in my opinion. This is why I continue to be a customer and recommend them to everyone I know. More

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American Greed I received my car in a condition worse, than I brought it to the shop. I have to take it to a professional mechanic for the repairs, after I paid almost $3 000 to Kings Infinity. They made than I brought it to the shop. I have to take it to a professional mechanic for the repairs, after I paid almost $3 000 to Kings Infinity. They made a steering wheel loose and the car is pulling to the right like crazy. No wheel alignment was done, in spite of my request. They charged me for tires replacement which was caused by defected wheel bearings and should be covered by warranty. I was their loyal customer for mor than 10 years, I never had any problems before. With a new manager JOHN RUSSO, the quality and good reputation went down the toilet. Sloppy job, cut corners, complete neglect of their duties, misleading customers, inflating charges. Ripping off seniors, women and kids is their slogan. More

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